Ebay problems again, any help appreciated

Posted 14th Jan 2021
Hi everyone, I sold a copy of Animal crossing new leaf for the 3ds a few days ago on eBay, game was brand new and still sealed.

The buyer claims they received it today and after inserting it into their console it doesn't work but stranger than that installs Pokemon shuffle instead.

They now want a refund but I'm not sure if I should accept as I think I'm being scammed.

What next steps could I take, any advice would be appreciated
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