Ebay problems & paypal pending ...

Basically last week I sold my playstation via my ebay account, buyer paid and I posted via uk mail with next day delivery.
Obviously paypal has held the funds until I either get feedback off them or they notify they have received the item. Can I hurry this anyhow, as I've messaged the buyer three times now with no reply, and they received it monday according to the tracking.
Anything I can do, as I need the money!!
Thanks all x

79 Comments

Original Poster

whatsThePoint;8308921

I didn't know paypal held the funds now



Oh well mine has, it states if your feedback is low ( mine is 30 odd ) or expensive item they will hold the funds.

*katie*;8308965

Oh well mine has, it states if your feedback is low ( mine is 30 odd ) or … Oh well mine has, it states if your feedback is low ( mine is 30 odd ) or expensive item they will hold the funds.



best bet would be to phone them and tell them that according to the tracking number it has been delivered, sure they will release the funds then:thumbsup:

Original Poster

tracyhay;8308981

best bet would be to phone them and tell them that according to the … best bet would be to phone them and tell them that according to the tracking number it has been delivered, sure they will release the funds then:thumbsup:



Can't find a number on anything, and they have there feedback as hidden, its good, 163 i think at 100% just getting a little worried, as they have my playstation and I have no money!:oops:

*katie*;8308992

Can't find a number on anything, and they have there feedback as hidden, … Can't find a number on anything, and they have there feedback as hidden, its good, 163 i think at 100% just getting a little worried, as they have my playstation and I have no money!:oops:



I ment phone paypal and explain to them:thumbsup:

Original Poster

tracyhay;8309037

I ment phone paypal and explain to them:thumbsup:



Oh good idea, I will do, thanks x

or fill this in and it will email you with the buyers contact details inc phone number

shop.ebay.co.uk/eba…c=1

You should not send any item until the payment has gone into your account Katie

skusey;8309068

You should not send any item until the payment has gone into your account … You should not send any item until the payment has gone into your account Katie



Paypal hold the funds now if you're a new seller until buyer confirms receipt. :thumbsup:

Not saying you should do this, but I've heard that if you refund the buyer a nominal fee (say 1p) Paypal release the held funds........

You sure the buyer received it on Monday? Was bank holiday wasnt it?

Original Poster

midlandscomics;8309076

Paypal hold the funds now if you're a new seller until buyer confirms … Paypal hold the funds now if you're a new seller until buyer confirms receipt. :thumbsup:Not saying you should do this, but I've heard that if you refund the buyer a nominal fee (say 1p) Paypal release the held funds........



Don't know if I should risk it, couldn't it get me into trouble?

Original Poster

davidn84;8309087

You sure the buyer received it on Monday? Was bank holiday wasnt it?



Sorry thought it was a thursday, they received yesterday morning, and not replied to any emails.

Banned

skusey;8309068

You should not send any item until the payment has gone into your account … You should not send any item until the payment has gone into your account Katie



Why? The buyer has paid, why should they wait?

I think the 1p refund thing was fixed, but not sure. Theres nothing you can do though apart from wait it out

Original Poster

colinsunderland;8309129

Why? The buyer has paid, why should they wait?I think the 1p refund thing … Why? The buyer has paid, why should they wait?I think the 1p refund thing was fixed, but not sure. Theres nothing you can do though apart from wait it out



Oh well thanks anyway, just hope they get in touch with me.
They wouldn't be able to keep it and reverse the money would they?

Banned

just be patient, you shouldnt have emailed the buyer, they will now know their payment is on hold., so if they choose to be awkward you will have a longer wait, people dont like to be hassled

*katie*;8309113

Sorry thought it was a thursday, they received yesterday morning, and not … Sorry thought it was a thursday, they received yesterday morning, and not replied to any emails.



If it was sent special delivery it may not have been delivered till later in the day and buyer might not have checked it yet to then advise paypal that its received OK. Would of been nice if they'd let you know personally that its arrived but just not checked yet but, thats some people for ya.

As some others have advised, best to just wait it out unfortunately...

Original Poster

sassie;8309143

just be patient, you shouldnt have emailed the buyer, they will now know … just be patient, you shouldnt have emailed the buyer, they will now know their payment is on hold., so if they choose to be awkward you will have a longer wait, people dont like to be hassled



I didn't hassle them, just asked if they had received it all okay..

davidn84;8309156

If it was sent special delivery it may not have been delivered till later … If it was sent special delivery it may not have been delivered till later in the day and buyer might not have checked it yet to then advise paypal that its received OK. Would of been nice if they'd let you know personally that its arrived but just not checked yet but, thats some people for ya.As some others have advised, best to just wait it out unfortunately...



Ok thanks everyone, I'l just wait and see!:thumbsup:

skusey;8309068

You should not send any item until the payment has gone into your account … You should not send any item until the payment has gone into your account Katie



Dont have that argument with people on ebay forums, I remember last year mentioning I had some money on hold(for something about £40) and that I didnt have the funds to send till it cleared since I was going to pay Parcel2go to collect parcel as they accept paypal and peoples replys were that you shouldnt list something that you cant afford to lose money for, you shouldnt list item if you dont have the cash to send item and not to depend on the paypal payment to pay for postage etc.

Original Poster

ryouga;8309174

Dont have that argument with people on ebay forums, I remember last year … Dont have that argument with people on ebay forums, I remember last year mentioning I had some money on hold(for something about £40) and that I didnt have the funds to send till it cleared since I was going to pay Parcel2go to collect parcel as they accept paypal and peoples replys were that you shouldnt list something that you cant afford to lose money for, you shouldnt list item if you dont have the cash to send item and not to depend on the paypal payment to pay for postage etc.



I had the money though for postage, just I would like the money soon now...:oops:

Banned

There is a way to sort it....

inb4 tickerbell tells me off for even mentioning it....

Original Poster

vibeone;8309223

There is a way to sort it....inb4 tickerbell tells me off for even … There is a way to sort it....inb4 tickerbell tells me off for even mentioning it....



What's that?

Banned

*katie*;8309248

What's that?



well its been over a year since I did it, and a few members really hate me saying it...

If you refund the buyer 1p (1 penny), the remainder will get released to you.

However, if you get caught paypal might get angry so withdraw the money quick :P

I never had a problem doing it, but like I said it was a while ago now, so up to you.

Many buyers aren't aware that funds are held.

Also,some people don't check email/Ebay daily so you'll have to be patient,

Original Poster

vibeone;8309261

well its been over a year since I did it, and a few members really hate … well its been over a year since I did it, and a few members really hate me saying it...If you refund the buyer 1p (1 penny), the remainder will get released to you.However, if you get caught paypal might get angry so withdraw the money quick :PI never had a problem doing it, but like I said it was a while ago now, so up to you.



Think I'l wait it out I'l give it a few more days, and If I hear nothing I'l ring them up :thumbsup:

Banned

vibeone;8309223

There is a way to sort it....inb4 tickerbell tells me off for even … There is a way to sort it....inb4 tickerbell tells me off for even mentioning it....



:lol:

Banned

ryouga;8309174

Dont have that argument with people on ebay forums, I remember last year … Dont have that argument with people on ebay forums, I remember last year mentioning I had some money on hold(for something about £40) and that I didnt have the funds to send till it cleared since I was going to pay Parcel2go to collect parcel as they accept paypal and peoples replys were that you shouldnt list something that you cant afford to lose money for, you shouldnt list item if you dont have the cash to send item and not to depend on the paypal payment to pay for postage etc.



So a buyer pays you straight away, then has to wait 21 days for you to post it to him cos you couldn't afford the postage? Yeah thats fair.

Banned

vibeone;8309261

well its been over a year since I did it, and a few members really hate … well its been over a year since I did it, and a few members really hate me saying it...If you refund the buyer 1p (1 penny), the remainder will get released to you.However, if you get caught paypal might get angry so withdraw the money quick :PI never had a problem doing it, but like I said it was a while ago now, so up to you.



you mean the same way that was mentioned on the ]first page? :thumbsup:

That happened to me Kaite a few months back when i listed something it wasn't of particular high value about £30 inc postage. But i hadn't sold much int he past and nothing in a space of mine. I sold quite a few items at the same time (xmas time it was) this was the only payment they put on hold as it was the highest and the only one i didn't get any feedback for or they didn't confirm receipt! :d
I had to wait for the 21 days to get the money, annoying really, but they rule the roost!!!!
Really annoying, i too sent recorded and saw it was delivered, email them a few times saying nicely, hope they're ok. They didn't respond, but if i had of hassled them i thought they might neg me, so i had to hold it out.

Original Poster

superskilly;8309534

That happened to me Kaite a few months back when i listed something it … That happened to me Kaite a few months back when i listed something it wasn't of particular high value about £30 inc postage. But i hadn't sold much int he past and nothing in a space of mine. I sold quite a few items at the same time (xmas time it was) this was the only payment they put on hold as it was the highest and the only one i didn't get any feedback for or they didn't confirm receipt! :d I had to wait for the 21 days to get the money, annoying really, but they rule the roost!!!!Really annoying, i too sent recorded and saw it was delivered, email them a few times saying nicely, hope they're ok. They didn't respond, but if i had of hassled them i thought they might neg me, so i had to hold it out.



Thank you, hope I don't have to wait for as long as you, they have good feedback, so I'm assuming they was busy yesterday and hopefully will come online tonight and message me, fingers crossed anyway x

colinsunderland;8309476

So a buyer pays you straight away, then has to wait 21 days for you to … So a buyer pays you straight away, then has to wait 21 days for you to post it to him cos you couldn't afford the postage? Yeah thats fair.



I never meant that really, I mentioned that I had planned on using the money to pay for it and had to find the funds from elsewhere which defeated the purpose of actually selling the item when I needed the cash, I actually sold the item to get some cash for paying a bill and buying some food because I was overcharged with a direct debit

I also contacted the buyer and mentioned that I wouldnt be able eto post for a few days and gave them the option of pulling out or I could add a few extra things like dvds to make up for the delay, I ended up getting good feedback for communication and how I dealt with the sale.

Original Poster

UPDATE - Finally heard from the buyer and he says, hi yes i received will check it at weekend, then leave you feedback then or let you know If I want it :-/

Can they do that? It's a bit annoying they have had it since tuesday!

Banned

*katie*;8322902

UPDATE - Finally heard from the buyer and he says, hi yes i received will … UPDATE - Finally heard from the buyer and he says, hi yes i received will check it at weekend, then leave you feedback then or let you know If I want it :-/Can they do that? It's a bit annoying they have had it since tuesday!



lol what? if he wants it?! If its as described, no he can't (or shouldn't) do that.

Banned

*katie*;8322902

UPDATE - Finally heard from the buyer and he says, hi yes i received will … UPDATE - Finally heard from the buyer and he says, hi yes i received will check it at weekend, then leave you feedback then or let you know If I want it :-/Can they do that? It's a bit annoying they have had it since tuesday!



I really don't like the sound of that..........you took pictures of the console right and any identifying features, such as serial no?

Original Poster

vibeone;8322916

lol what? if he wants it?! If its as described, no he can't (or … lol what? if he wants it?! If its as described, no he can't (or shouldn't) do that.



It's as described completely! I'm a bit worried he is gonna say he don't want it or something & send back a dif one :?

Original Poster

tinkerbell28;8322936

I really don't like the sound of that..........you took pictures of the … I really don't like the sound of that..........you took pictures of the console right and any identifying features, such as serial no?



Not the serial number, but took pics of everything else, and its been marked with a security pen!
I'm little bit worried!

*katie*;8322902

UPDATE - Finally heard from the buyer and he says, hi yes i received will … UPDATE - Finally heard from the buyer and he says, hi yes i received will check it at weekend, then leave you feedback then or let you know If I want it :-/Can they do that? It's a bit annoying they have had it since tuesday!



The buyer is taking the right royal **** with the rules there, a respectable trader would take ten minutes out on the day it arrives and check it then instead of making you wait till the weekend. Also, that's not the point of the hold system, to allow the buyer to decide whether they want it or not. They entered into a contract and agree to buy it, the only way they can refuse it is if it's not as described. I'd personally contact ebay or paypal with the PM you've received and see if they are willing to do anything- at the very least they ought to contact the seller to say that they already made their decision that they wanted it when they bid for it.... :roll:

You can't leave them a neg now, but I wouldn't bother letting them have any positive when the transaction is completed (once you've got yours, of course.)

Original Poster

cookiemonster83;8323027

The buyer is taking the right royal **** with the rules there, a … The buyer is taking the right royal **** with the rules there, a respectable trader would take ten minutes out on the day it arrives and check it then instead of making you wait till the weekend. Also, that's not the point of the hold system, to allow the buyer to decide whether they want it or not. They entered into a contract and agree to buy it, the only way they can refuse it is if it's not as described. I'd personally contact ebay or paypal with the PM you've received and see if they are willing to do anything- at the very least they ought to contact the seller to say that they already made their decision that they wanted it when they bid for it.... :roll:You can't leave them a neg now, but I wouldn't bother letting them have any positive when the transaction is completed (once you've got yours, of course.)



To be honest, I'l just be happy if they leave me positive, as I have a horrible feeling they won't.
The playstation was described exactly in the listing, so I know they can't say anything about that, just afraid they will make something up.
They have their feedback as hidden, which is annoying it's 100% at 163 but I can't see what for etc that on it's own makes me wary.
Wish I didn't bother with ebay now, and your right it shouldn't take that amount of time to check it over, I tried contacting paypal and haven't heard back :x

*katie*;8323066

To be honest, I'l just be happy if they leave me positive, as I have a … To be honest, I'l just be happy if they leave me positive, as I have a horrible feeling they won't.The playstation was described exactly in the listing, so I know they can't say anything about that, just afraid they will make something up.They have their feedback as hidden, which is annoying it's 100% at 163 but I can't see what for etc that on it's own makes me wary.Wish I didn't bother with ebay now, and your right it shouldn't take that amount of time to check it over, I tried contacting paypal and haven't heard back :x



Phone them: 0208 605 3000 (Select option 1 to be put through to Paypal).

Original Poster

Heard nothing still- What can I say to make them possibly check the playstation? And finally leave me feedback, I don't want to sound rude to them!
Considering it has been 5 days since they received it, I think I have waited long enough.
Any help would be great!x

Banned

had you not emailed them in the 1st place no doubt feedback would have been left by now, people can get right arsey and now he knows you aint got ya dosh he gonna play around


i wouldnt do anything else, just wait

Original Poster

sassie;8333200

had you not emailed them in the 1st place no doubt feedback would have … had you not emailed them in the 1st place no doubt feedback would have been left by now, people can get right arsey and now he knows you aint got ya dosh he gonna play around



Yeah and he said I'l check over weekend and let you know if I want it! & I haven't heard anything from him again.
So there is nothing I can say?
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