Ebay Purchase Problems

Guys

Im having a bit of a problem with an item I purchased on ebay this morning which im looking for any advice any of you may have.

I bought a brand new mobile in an auction that finished early this morning hence the final price was considerably lower than id expected to pay for it, around £50-£60 lower.

I paid for it immediately thru paypal and this evening I got a message from the seller saying they were sorry to tell me that as they went to pack the item they noticed the screen was cracked on the mobile and that it must have been their young son who damaged it. They have given me two options, one they get it repaired or secondly they give me a refund. I think a boxed item would need a particularly large impact to crack the screen on a mobile in it, particularly the way nokia's are packed, never mind it being a 2yr old.

The situation sounds a bit fishy to me, particularly due to the very low final sale price for the item and ive a feeling the member may just be trying to get out of having to sell it for that price. But I dont really want a repaired phone thats supposed to be brand new, on the other hand if I take the refund does anyone know if paypal take any commission off the refund? I certainly dont want to lose money.

Im wondering whether to call their bluff and go for the "repair" but any advice appreciated from anyone especially if anyone has had a similar situation

Thanks in advance

14 Comments

At the end of the day if they dont want to let it go at that price they wont, ebay wont enforce it nor will paypal so long as they refund you, of which paypal will refund the full amount, no fee's. Its unfair but it happens.

Banned

sometimes its just easier to let it go

Take the refund

You'll get the money back less paypal commission (from what I remember)
It's easier than mucking about with the hassle of dealing with a damaged phone and what you think may be a dodgy sale.
there's plenty more phones in the sea!!

As above,just take the refund,as long as the seller refunds via the original Paypal transaction page you won't incur any fees.

I'd find out for myself the cost of repair and go from there

There will be no fees for you or seller. Just take the refund, and move on. I've done it myself ;-)

take the refund then give him negative feedback and block him from bidding on your items (people always try the revenge tactics.)

Original Poster

richard0000;8044633

There will be no fees for you or seller. Just take the refund, and move … There will be no fees for you or seller. Just take the refund, and move on. I've done it myself ;-)


Thats a shame there are no fees for the seller as maybe it would have stopped them doing this had they still the ebay and paypal fees......

Meanwhile I as the buyer will have to wait up to 30 days to get the money back as I funded paypal with a card......I bet that phone is sitting there in one piece too

jase.2;8044713

Thats a shame there are no fees for the seller as maybe it would have … Thats a shame there are no fees for the seller as maybe it would have stopped them doing this had they still the ebay and paypal fees......Meanwhile [COLOR=Blue]I as the seller[/COLOR] will have to wait up to 30 days to get the money back as I funded paypal with a card......I bet that phone is sitting there in one piece too



Seller you was the buyer at the opening of this thread:thinking:

Original Poster

harlzter;8044749

Seller you was the buyer at the opening of this thread:thinking:


lol im def the buyer, just a typing error as im mad about whats happened

I'd drop him an email asking him to be straight with you as to whether the phone's genuinely cracked or not, and if it's not, tell him you understand, and offer him a mutually beneficial middle-ground, where you'll pay him an extra £20 or so. That way, you still get the phone at a really good price, while he too benefits, since he can avoid another round of listing fees, can earn a positive feedback (with the details skimped on, natch), and can have a completed sale on his hands within a couple of hours, compared to maybe a couple of weeks or even months depending on how the next attempts fared. Win-win, innit. See what he says, hopefully he'll go for it.

Get them to send you a photo of the damaged phone. . . call their bluff

ask for a photo

jase.2;8044713

Thats a shame there are no fees for the seller as maybe it would have … Thats a shame there are no fees for the seller as maybe it would have stopped them doing this had they still the ebay and paypal fees......Meanwhile I as the buyer will have to wait up to 30 days to get the money back as I funded paypal with a card......I bet that phone is sitting there in one piece too



The seller will have to pay Ebay fees unless they cancel the transaction and you agree to it.
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