Ebay Question

My Mum has sold something on eBay but due to a family problem she up and left forgetting the item to post. So she apologised and said she would not be back till Friday at the earliest then on saturday got a message saying still not arrived, not happy.

So not sure if the buyer still wants the item or not, or whether just out of spite they will try and get a refund. If they say they want a refund due to the time its taken etc, are the ebay fees still payable? If so any way of getting out of them for her. Think the charges on the item will be around £15-20.

6 Comments

Original Poster

whatsThePoint;8460774

When did they win the auction?



18th or 19th I believe.

Original Poster

whatsThePoint;8460868

i'd post it and make sure its recorded, you won't get your fee's back



That sucks, just by the messages received it seems they might try and pull a fast one. Would be sent via special delivery anyway.
Might tell her to throw in a dvd or two or something in a way of apology.

I would send a nice email explaining the situation and apologising. Then say you are posting the item the same day as you send the email and send it recorded delivery. Odds are, if they bothered to send a message then they still want the item. Easier to send it them and harder for them to request a refund if they actually have the item. Did your mum state a delivery time period in her listing?

Original Poster

Snakebite;8461045

I would send a nice email explaining the situation and apologising. Then … I would send a nice email explaining the situation and apologising. Then say you are posting the item the same day as you send the email and send it recorded delivery. Odds are, if they bothered to send a message then they still want the item. Easier to send it them and harder for them to request a refund if they actually have the item. Did your mum state a delivery time period in her listing?



Yeah within a day! LOL! As she normally can do so.
Well Ill tell her to continue with it then and just apologise again and through in something extra as well.

why would it be out of spite if they tried to get a refund? they did pay for an item that they haven't received and that hasn't even been posted yet, fair enough there is/was a family problem but that's not really the buyers fault, if your mum told them she'd probably be back on friday, they probably expected her to post it with next day delivery for delivery on saturday

Original Poster

dataload;8461408

why would it be out of spite if they tried to get a refund? they did pay … why would it be out of spite if they tried to get a refund? they did pay for an item that they haven't received and that hasn't even been posted yet, fair enough there is/was a family problem but that's not really the buyers fault, if your mum told them she'd probably be back on friday, they probably expected her to post it with next day delivery for delivery on saturday



Just due to their attitude and approach in their emails.
They did pay for it, but I am on about IF it is sent then they try and gain a refund.
She said she would be back at the earliest of friday, not on friday. Also I believe not all areas receive special deliveries on a saturday anyway, as you pay more for that service.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. I banned myself from HUKD for 3m, I saved so much money!2642
    2. Thousands of minimum wage workers to receive part of £2,000,000 compensatio…44
    3. Weekly game codes giveaway 183722
    4. How much would you pay for this chair?1214

    See more discussions