ebay question again

hi ,i was just wondering what you guys/girls would do in this situation,basiclly i brought a mobile phone from a seller who has 100% feedback the phone was stated like "new" but was obviously used becouse they also stated a few minor scuffs and scrapes which i didnt really mind becouse in the photo looked ok,anyway recived the phone yesterday and it was in a terrible condition really scuffed and two of the numbers on the keypad are cracked!!so i wrote a email saying i really wasnt happy with its condition and would like a full refund back into my paypal account and i would send the phone back to them today (recorded)and i wouldnt file a dispute,i then recived a really nice(maybe too nice) email back saying sorry should of checked its condition but i need to send them the phone back first then they would refund me also saying i can trust them!!!!now if i send it back today and they dont refund me can i then file a dispute with paypal or am i knackerd !!!any advice i would be really gratefull
many thanks
paula x

19 Comments

It's best to go through paypal, as when you file a dispute, they hold the money in the sellers account to refund back to you when you return the phone - remember to send it trackable.

You can if they don't refund, but if they have emptied their paypal / closed their account you're stuffed..

wasn't the w580i was it?

i agree you could always ring ebay and see whats best to do about it but i would defo open the dispute and then it will request you send back the phone and keep proof of postage anyway so best do it the legit way cover yourself

rose_cat_jr;2694180

It's best to go through paypal, as when you file a dispute, they hold the … It's best to go through paypal, as when you file a dispute, they hold the money in the sellers account to refund back to you when you return the phone - remember to send it trackable.



Go this route if they've had a lot of transactions they won't want their 100% feedback to go down at all. Maybe advise the seller the action you are going to take and tell them it's in the best interests of both parties.

ask them to send a refund first. if they refuse (which they probably will in order to avoid the possibility of a scam) go down the paypal dispute route.

linw;2694222

i agree you could always ring ebay and see whats best to do about it but … i agree you could always ring ebay and see whats best to do about it but i would defo open the dispute and then it will request you send back the phone and keep proof of postage anyway so best do it the legit way cover yourself



be aware that you will require proof of delivery, not just proof of postage

also make sure to take some pictures of the phone just in case

Beware the seller. They are probably trying to keep their 100% record, but I'd never trust them not to try and pull a fast one and say they never received the item back. Go straight to Paypal and file a dispute, then at least it is logged before too much time has elapsed since the sale. You can tell the seller you are doing this and if they are genuine, they will do the refund straightaway rather than get Paypal involved too much.

You'll find that in most cases in retail law you would need to send the item back to the seller first for them to assess and offer a replacement or full refund including your return postage. Either way, each party would operate under a certain level of good-faith. Just be sure to send it back regisitered for tracking purposes..and if priced over £36 then consider sending Special Delivery. I'd check with the seller however that they're willing to refund you the return postage also with production of a copy of the receipt from the PO.

As suggested log it all via Paypal so a history is maintained.

rose_cat_jr;2694180

It's best to go through paypal, as when you file a dispute, they hold the … It's best to go through paypal, as when you file a dispute, they hold the money in the sellers account to refund back to you when you return the phone - remember to send it trackable.



Good advise but keep the seller informed as to what you are going to do.

Original Poster

t0mm;2694202

You can if they don't refund, but if they have emptied their paypal / … You can if they don't refund, but if they have emptied their paypal / closed their account you're stuffed..wasn't the w580i was it?



no it was a samsung d900

Original Poster

thanks everyone :thumbsup:think i will take your advice and let them know i want a full refund or i will open up a dispute then send the phone back
thanks again:thumbsup:

Banned

were they a business seller or private seller?
FWIW I think you should send it back before the refund, if the OP was the seller asking should he/she refund before they got the phone back everyone on the thread would have said 'no chance, the buyer might be pulling a fast one, and if you refund the buyer might not send it back and there will be nothing you can do'.

Original Poster

colinsunderland;2694720

were they a business seller or private seller?FWIW I think you should … were they a business seller or private seller?FWIW I think you should send it back before the refund, if the OP was the seller asking should he/she refund before they got the phone back everyone on the thread would have said 'no chance, the buyer might be pulling a fast one, and if you refund the buyer might not send it back and there will be nothing you can do'.



i think they have both a shop and a private account!!!
but if i send the phone back to them how can i be assured they would give me a full refund not just a partial or nothing i then wouldnt be able to claim off paypal cause that is breaking paypal rules isnt it?or is it?

You bought it, not brought it.
Sorry - I couldn't help myself.

Original Poster

lol ok:oops:

Hi we are business sellers on ebay, no seller would refund before they got the item back, inform your seller that you are returning the phone and send it recorded, if you have no immediate reply once you have checked that the item has been signed for at his end open a dispute with paypal and escalate to a claim straight away, that way you will have frozen the money in his account and it takes up to 10 days to transfer funds from paypal so it should still be there.
if you open a dispute paypal will make you return the phone before they refund anyway so its in your best interest to get it underway.

Original Poster

ohh i see now.ok thanks for that info:thumbsup:

Banned

Paypal will insist on you sending the phone back by a trackable method anyway before they would refund you. If the phones worth any more than about £50 I would send special rather than recorded which is only insured up to £36.

It's a bit of a hard position to be in, as I understand your concerns, if they are regulary selling though you have to think they are regulary getting paypal payments, so although they may have withdrawn your money already, if you do have to file a chargeback/dispute it will just be taken from future payments coming into their account. If they only sell something once every couple of months then I might be concerned.
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