Ebay question (sorry) item arrived damaged think due to packaging?

3 replies
Found 18th Dec 2010
Apologies for question I have tried to search on ebay but struggling to find answer.
My partner has just received a jumper through the post. When we got it, it was wrapped neatly but only in brown paper. I had noticed a small rip in the paper but didn't think anything about it.
When he opened it the jumper has a small hole on the shoulder, very odd place not near stitching or anything. I cannot see this in the picture so presume it has happened in the post.
What do we need to do. I haven't contacted seller yet thought I better get my facts straight. Does someone claim off post office or is it his fault for not wrapping very well. it perhaps should have been in a few more layers or a plastic bag inside brown paper.
The seller has good feedback so I do think this is a fault with the packaging and that it has ripped not him trying to con.

  1. Misc
  1. Misc

Raise an "Item not as described" dispute. You will have to return it to the seller at your cost via a recorded method and then Paypal will refund.

Or, send a polite message and the seller may refund or part refund without returning, depending on value.

It would be up to the seller to contact royal mail in regards to a claim etc.. Best thing you can do is contact seller, If he says it was already like that then you can probably file a not as described claim, I'd hope he'd offer you a refund.

Original Poster

Thank you for your help.
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