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    eBay seller not able to give me a refund for mobile unlock code. Help please?

    Hi, I purchased a moto e and bought an unlock code on eBay. I tried to enter the code but I was unable to because my phones sim card slot was faulty. I've had to return the faulty phone so I no longer need the code. I know this isn't the sellers fault and the money I paid for it was pittance but I just wanted to know if they were still allowed to refuse a refund. Any help would be appreciated? Thanks.

    67 Comments

    If its still within 14 days and the code is unused you have the right to a refund within 14 days under long distance selling regulations, if the seller still refuses open up a dispute

    Most eBay unlock code sellers mention on the listing description that they will not give refunds for any other reason than the unlock code not being right for your phone. It is you who is in the fault here.

    I guess the fact that they supplied what you requested and this is a service not goods that is specific to you so they can't resell it they would refuse.
    That said if we are talking like an under £3 unlock you'd think that they would refund as goodwill thinking you may return to them next time for being so understanding.

    johnwillowlfc

    If its still within 14 days and the code is unused you have the right to … If its still within 14 days and the code is unused you have the right to a refund within 14 days under long distance selling regulations, if the seller still refuses open up a dispute



    You are assuming that this was a business transaction and not a private sale.

    Where you may get him actually is that in these listings it normally states delivery by Recorded or Special Delivery, which all know doesn't happen.
    If he's being a d*ck raise a dispute as item not received and make him post it either of those two ways and lose money on the transaction for the sheer hell of it because if he doesn't he won't have any tracking info for Paypal.
    Edited by: "IRONM4N_UK" 4th Sep 2016

    RossD89

    You are assuming that this was a business transaction and not a private … You are assuming that this was a business transaction and not a private sale.



    That does not matter on ebay, regardless of what the seller puts into the description to say no refunds does not mean they cannot abide to the law

    johnwillowlfc

    That does not matter on ebay, regardless of what the seller puts into the … That does not matter on ebay, regardless of what the seller puts into the description to say no refunds does not mean they cannot abide to the law



    Yes it does matter, because the (outdated) law you reference covers business transactions and not private sales...

    If it's a pittance really why bother,these change of mind buyers get on my nerves

    Original Poster

    Thanks for all your replys. I thought maybe they would of refunded as a good will gesture. I've checked the listing and it doesn't say anything about no refunds. I did message them for help when I couldn't get my phone to request the unlock code so they should know I'm not trying to pull a fast one.

    Original Poster

    deb8z

    If it's a pittance really why bother,these change of mind buyers get on … If it's a pittance really why bother,these change of mind buyers get on my nerves



    Hi, I didn't change my mind. My mobile was faulty so I couldn't use the code. I know it's a pittance but if the seller isn't abiding by eBay selling laws I would like to know.
    Edited by: "mackenzie" 4th Sep 2016

    mackenzie

    Hi, I didn't change my mind. My mobile was faulty so I couldn't use the … Hi, I didn't change my mind. My mobile was faulty so I couldn't use the code. I know it's a pittance but if the seller isn't abiding by eBay selling laws I would like to know.



    I know it was faulty but come on for a pound or so is it worth the hassle,I wouldn't dream of asking for a refund and messing them about because your phone turned out to have a problem.

    Is it a business or private seller,did you ask for a refund and they said no ? I don't know how these things work,would the seller know it's not been used?

    Original Poster

    I know it's not a lot of money and I do feel stupid coming on here asking but if the seller is not following eBay selling rules aren't i well within in my rights to ask for a refund. It's a business seller and I emailed them and they said they couldn't issue a refund which is ok if they are allowed to do that.
    Edited by: "mackenzie" 4th Sep 2016

    Would they know it's been used though,obviously they would be reticent to refund if they think you've used it?

    Original Poster

    That's what I was thinking. I can understand them not wanting to issue a refund on that basis but because I messaged them asking for help with entering the code i thought they would of known I wasn't after a freebie.

    Please post your eBay user ID.

    Original Poster

    Hi ceres, Why do you need my eBay ID?

    ceres

    Please post your eBay user ID.



    Hi ceres, why do you need my eBay ID?

    mackenzie

    Hi ceres, Why do you need my eBay ID?Hi ceres, why do you need my eBay ID?



    ​ so we can stop you from buying from us

    its not there fault ur phone is faulty. maybe u should of checked ur phone before purchasing the code off them and now wasting there time to get a refund for pennies.

    Original Poster

    Apogee00

    ​ so we can stop you from buying from us



    lol, I'm a business seller on eBay, i know exactly how some buyers work and I am not that person. I also know that if my buyer is well within there rights to receive a refund I will issue it straight away even if it is a penny.

    Just keep the code and use it on your replacement phone?

    mackenzie

    Hi ceres, Why do you need my eBay ID?Hi ceres, why do you need my eBay ID?



    It's a sarcastic response, gesturing that they wish to block your eBay ID so they never have to deal with you.

    I think personally it would be unfair for the seller to refund you, even though you could quite easily receive a refund should you wish to pursue.

    Original Poster

    wow. I can't believe some of the comments. Everybody just assuming I'm some sort of scammer after pennies. Imagine how much money they would make if they did this to every genuine buyer wanting a refund. It shouldn't matter that it's only pennies.

    GAVINLEWISHUKD

    Just keep the code and use it on your replacement phone?



    The unlock codes are normally generated using the phones IMEI number therefore it will be invalid on a replacement handset.

    Just let it go. It probably cost you around £1.19. Yes you've not used it but I'm guessing the seller had to pay a small fee to access the code from the database. The codes can easily be entered without the seller's knowledge. If everyone did that he'd be out of business. I've ordered a code before when I didn't realise the phone was already unlocked but I've just taken the hit as it was completely my fault.

    Didn't they have to acquire the keys and agent they unique to each imei so surely it cost them money to acquire it so they would be at a loss to refund

    joshp

    The unlock codes are normally generated using the phones IMEI number … The unlock codes are normally generated using the phones IMEI number therefore it will be invalid on a replacement handset.



    Very true.

    Original Poster

    GAVINLEWISHUKD

    Just keep the code and use it on your replacement phone?



    Hi, Thanks for your reply. I don't think I can because the imei will be different.

    correct me if i'm wrong but for them to generate an unlock code, they need the serial/IMEI of the mobile phone, correct?

    therefore, the unlock code they gave you only​ works for that exact phone? they presumably had to pay to get the unlock code from the database hence why they won't want to refund as they wont be able to do anything with the code.

    the 14 days change of mind policy is not valid for 'personalised' items, which i suppose this unlock code is as it is for your phone, and your phone alone.

    so unfortunately, i think you're out of luck for this instance.

    mackenzie

    I'm a business seller on eBay



    If you're a business seller, why are you on here asking such a ridiculous question?

    mackenzie

    wow. I can't believe some of the comments. Everybody just assuming I'm … wow. I can't believe some of the comments. Everybody just assuming I'm some sort of scammer after pennies. Imagine how much money they would make if they did this to every genuine buyer wanting a refund. It shouldn't matter that it's only pennies.



    They have already done the work getting the code and supplying it to you, that is the service you have paid for. It doesn't matter to them if you use the code or not, it's not like they can resell the item to someone else.

    Edited by: "joshp" 4th Sep 2016

    Original Poster

    i know the code would of cost them money. I wasn't sure if there was a way for them to recoup the cost from whom ever they bought it from.

    This post went downhill fast

    To the sellers that would like to block me i would be happy to give you my eBay id but you really don't have to worry because I'm not the sort of person that would rip you off. I just wanted to know if I was able to get a refund for something like this although I already told myself I doubt it's possible.

    Original Poster

    ceres

    If you're a business seller, why are you on here asking such a ridiculous … If you're a business seller, why are you on here asking such a ridiculous question?



    I didn't think it was ridiculous. I deal with physical goods I didn't know how it worked with a emailed unlock code.

    RossD89

    Yes it does matter, because the (outdated) law you reference covers … Yes it does matter, because the (outdated) law you reference covers business transactions and not private sales...



    I understand what you are saying but as im a private seller on ebay I have to abide to business laws as ebay are the contract holders, you are referring to private sales outside ebay which you are correct in saying

    I think you could raise a claim via PayPal which you would probably win seeing as the seller would need proof that it was delivered BUT honestly if it were me id suck up the cost, maybe if you are nice to them they may give you a discount on another code in the future.

    how much was the code?

    Original Poster

    Thanks for your reply bluetba. I was prepared to suck up the cost I was just enquiring because I didn't know how the refund procedure worked for something like this.

    I didn't know if they could recoup the cost for the unused code so they wouldn't of been out of pocket.
    Edited by: "mackenzie" 4th Sep 2016

    johnwillowlfc

    I understand what you are saying but as im a private seller on ebay I … I understand what you are saying but as im a private seller on ebay I have to abide to business laws as ebay are the contract holders, you are referring to private sales outside ebay which you are correct in saying



    No. You are wrong. All sellers on eBay are bound by eBay's terms and conditions for their selling class. All sellers on eBay are not bound by the provisions of the Consumer Contracts Regulations which replaced the Distance Selling Regulations. I suggest you read this page on eBay which explains what business sellers must do and what private sellers must do.

    Was the code faulty? No = not entitled to a refund.

    You no longer needing the code is not justification for a refund. They've given you what you paid for. It's ridiculous that you would even think you're entitled to one. You've completely ignored the work that the seller has had to do or costs incurred to provide you with that code.

    I suspect you're a 'serial returner' as referred to in this article Serial returners’ send back most of what they buy online - driving up prices for the rest of us

    Original Poster

    seabs

    Was the code faulty? No = not entitled to a refund. You no longer needing … Was the code faulty? No = not entitled to a refund. You no longer needing the code is not justification for a refund. They've given you what you paid for. It's ridiculous that you would even think you're entitled to one. You've completely ignored the work that the seller has had to do or costs incurred to provide you with that code. I suspect you're a 'serial returner' as referred to in this article Serial returners’ send back most of what they buy online - driving up prices for the rest of us



    I wouldn't know if the code was faulty because I wasn't able to use it and please don't make assumptions about me. I am definitely not a serial returner. I asked what I thought was a simple question about something I didn't know.

    I'm sorry for all the eBay sellers on here that are having a hard time with their buyers but we're not all like that.

    Is this post a joke? You bought an unlock code for a phone that the phone had a issue? And you want the seller to refund on a basis that you couldn't use it on faulty device that you should know is working or not prior to buying the code? Please post your eBay id

    Yeah, ebay username please, I want to block you too.
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