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    eBay - Sellers Query (Lost/Delayed Parcel)

    Just a quick query regarding a parcel I have posted (and I know people have had problems in the past with eBay).

    I posted an item last Monday 17/01/2011 via RM 2nd class standard (value of £5.00). Royal Mail website states that 2nd class should be delivered within 3 working days, but you can't claim for a lost parcel until 15 days after due date.

    The buyer has been asking where the parcel is and up to now I have simply replied that the item was posted and I have proof of postage for making a claim for compensation.

    Simple question now - From when can the buyer file a dispute and be given a refund? I can't claim against Royal Mail until after the 5th February (15 days after due date) so I'm hoping a paypal refund wouldn't be issued until that date.

    11 Comments

    http://pages.ebay.co.uk/help/buy/item-not-received.html

    1. If you haven't already, contact the seller. Many issues can be solved with a simple conversation.

    2. If the seller hasn't made things right, contact us so that we can help. You can open a case 3 days after the estimated delivery date of an item or 7 days after of making payment if you weren't given an estimated delivery date. A case has to be submitted within 45 days from the date of payment.

    Edited by: "cdm22" 27th Jan 2011

    Original Poster

    I've had problems in the past but nothing recently. Reading through that you really don't get much backup as a seller.

    If they reaise a dispute I'll refund and claim the money back through Royal Mail.

    Just keep checking with buyer, you have already told them you have proof so it should turn up, i have had 1st class take a week to turn up.buyer should be ok with you as long as you keep in contact, I wouildnt expect them to claim for up to 2 weeks probably.

    i contacted ebay over 3items i won that didnt turn up as the seller unregistered, within 5minutes of opening each case i had a refund.

    It will take Royal Mail ages to issue you compensation.

    I'd be suprised if RM offer anything as if you haven't sent it recorded surely you have no proof it was received or not?Why people don't pay the extra 75p for recorded is beyond me!

    gemmyw

    I'd be suprised if RM offer anything as if you haven't sent it recorded … I'd be suprised if RM offer anything as if you haven't sent it recorded surely you have no proof it was received or not?Why people don't pay the extra 75p for recorded is beyond me!



    Certificate of posting covers like 10x the stamp amount or am I getting mixed up with recorded or is it both I cant remember.

    Either way you can claim with a C.O.P, recorded is more for personal safety i.e someone claiming item didnt arrive.

    Original Poster

    I think for future listing I may just charge postage at 80p to cover recorded mail charges. Normally I do free postage but just include the cost within the normal auction.

    Buyer hasn't raised a dispute yet, but no doubt that will be soon.

    Also still waiting for a few people to leave feedback, that is a common problem that eBay don't seem to want to do anything about.

    Banned

    gemmyw

    I'd be suprised if RM offer anything as if you haven't sent it recorded … I'd be suprised if RM offer anything as if you haven't sent it recorded surely you have no proof it was received or not?Why people don't pay the extra 75p for recorded is beyond me!



    Because it's a waste of the extra 70 odd pence?
    It offers no extra compensation over proof of posting.
    If the buyer says it doesn't arrive just claim from royal mail.

    colinsunderland

    Because it's a waste of the extra 70 odd pence?It offers no extra … Because it's a waste of the extra 70 odd pence?It offers no extra compensation over proof of posting.If the buyer says it doesn't arrive just claim from royal mail.



    exactly, i have been dealing on ebay for years and have had perhaps 5 or 6 parcels go missing, royal mail have given me the money back in cheque form every single time. Recorded delivery is pretty useless for ebay items.

    Original Poster

    Just to let you know this has hopefully been resolved now. Buyer never received a card from Royal Mail to say item was too big for the letterbox. They received a note from local post office at the weekend to say a parcel was waiting for them.

    Sorry, commenting is no longer available on this discussion.

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