eBay selling advice / problem

0 replies
Found 2nd May 2007
Just after some general advice / ebay etiquette.

I recently sold an item on ebay. A ford car CD player. I was unable to test the item and it sold. I sent the item at a cost of over £8 for postage. The buyer now says it doesnt work and i have agreed to accept it back and refund cost of item.

However i didnt want to refund postage costs as i would then be out of pocket. He is now asking me for the full costs back as well as postage costs he incurred sending it back to me.

Any advice?


1 Comment

Personally I check every item I send out BEFORE I send it. If it is faulty I do not send it.
If you sold it as 'working' and you didn't check it before sending you should refund him in full, including his P&P if it's faulty.
Look at it from his point of view, you would want refunding, wouldn't you? Did you ask him to check the fuse in the CD player?
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