Ebay/Paypal beware buying from foreign sellers

I purchased an item from ebay.co.uk from a seller in Australia, transaction was in us dollars. The seller provided me with a tracking number and a link to the Aus post website where I could trace it. On the website the tracking number was not valid so I contacted the seller as i was worried. I had no reply and no item so i opened a dispute and escalated to a claim when i still had no reply.

Last week the claim was closed in the sellers favour. I spoke to a claim agent on the phone and they said that because the seller is in Australia he only has to provide proof of posting and that I could appeal the claim but was unlikely to win as this was ebays policy in that country.

I said what about my protection as a buyer in the uk and basically all they kept quoting was the above about the seller only has to provide proof of posting not proof of delivery as we have to in this country. Was also advised that this is also true for sellers in Germany too. The seller has contacted me since I left negative feedback - complaining about it and that I hadn't contacted them!!


Where do I stand now? I can see nothing in ebay or paypals buyer protection that states you are not covered if you buy from a foreign seller on ebay.co.uk. I can appreciate the requirements for sellers are different in different countries but surely the buyer protection remains as this transaction was made through a uk website. Surely uk law must prevail here?

In theory any seller from germany or australia can provide any old number as a proof of posting and ebay/paypal wil accept it.

Any advice on what I can do now would be appreciated. I have emailed paypal twice to ask them to show me where it states i am not protected but guess what have had no reply.

16 Comments

i wasnt aware of that!

Original Poster

Nor was I until I had this problem and I am now considerably out of pocket

Thanks for the headsup! Did you pay from your funds in your pp account or did it come from your credit card? Might be able to do a chargeback if the latter.

Thank you for the information.

SuperEd

thanks for the heads up

Off to create a fake German and Aussie eBay account and make a million. BRB.

Thats just plain wrong and unfair isn't it? Hope you get somewhere with it.

Original Poster

Spriggan

Thanks for the headsup! Did you pay from your funds in your pp account or … Thanks for the headsup! Did you pay from your funds in your pp account or did it come from your credit card? Might be able to do a chargeback if the latter.


Both - will persue the credit card chargeback but unfortunately that was only £48. Will in future make sure I withdraw all my funds so purchases are paid for by cc

pipsqueak

Both - will persue the credit card chargeback but unfortunately that was … Both - will persue the credit card chargeback but unfortunately that was only £48. Will in future make sure I withdraw all my funds so purchases are paid for by cc



Be careful that way as well as CC have caught on to chargebacks on Paypal and often refuse now as the money goes to Paypal it's seen as transaction complete and they'll tell you to take it up with Paypal whose service you used.

It's all just a giant fiddle now.

Original Poster

Syzable

Off to create a fake German and Aussie eBay account and make a million. … Off to create a fake German and Aussie eBay account and make a million. BRB.


Now there's a thought

pipsqueak

Now there's a thought



You do Germany and i'll do Australia. lol

Original Poster

Anyone know of anywhere I can pursue this? Small claims or consumer direct?

Banned

Syzable

Be careful that way as well as CC have caught on to chargebacks on Paypal … Be careful that way as well as CC have caught on to chargebacks on Paypal and often refuse now as the money goes to Paypal it's seen as transaction complete and they'll tell you to take it up with Paypal whose service you used.It's all just a giant fiddle now.



they might try to tell you that but thats to stop you claiming.
The money doesn't go to paypal, it goes to the person you have sent it to.

pipsqueak

Anyone know of anywhere I can pursue this? Small claims or consumer … Anyone know of anywhere I can pursue this? Small claims or consumer direct?



I would read Buyers Protection again, and also your user agreement, as paypal like to hide things in there,

Without reading into these schemes, i would guess that regardless of what the sellers requirements are for sellers protection, this should not override yoru buyer protection, provided you have met all the requirements.

If you believe that is the case, you can appeal against the decision in paypal
Edited by: "jayjayuk1234" 12th Oct 2010

Original Poster

Update - I appealed the claim and ebay saw sense and have refunded me

pipsqueak

Update - I appealed the claim and ebay saw sense and have refunded me



Thats good to hear and only fair. Lets hope others don't get done and lose out for the same thing.
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