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    Ebuyer....returns

    Bought a Laptop from ebuyers a month or so ago, any way it was faulty so there policy is I have to contact the manufacturers, I have done this and I have had to return it to them for repair..... The thing is they have charged me 12.50 courier service for this return!!!

    Do you think ebuyer should refund me this money??? I have e-mailed them and they said they are looking into it....

    What do you think??

    16 Comments

    You should get an Rma number return to manufacturer they are under no obligation to pay for postage it's only the product that's covered and they'll have to pay to get it back to you anyway so it evens it out

    Original Poster

    I dont agree, if it wasnt faulty in the first place then I would not have to return it to anyone..... When I have had stuff returned to them before they have not charged me, they are telling me to return it to the manufacturers, I bought it off them not the manufacturers....

    Live by the sword, die by the sword.

    you shouldnt have to pay a pay a penny, and your contract is with ebuyer not the manufaturer.

    Its called the sale of goods act, you are under no obligation to return it to the manufacturer!

    TheJamesS;6745269

    You should get an Rma number return to manufacturer they are under no … You should get an Rma number return to manufacturer they are under no obligation to pay for postage it's only the product that's covered and they'll have to pay to get it back to you anyway so it evens it out



    this is bull by the way!

    Er no it isn't actually it's only covered for the first 30 days usually then it has to go to the manufacturer glad you know so much and thanks for a helpful reply if your going to try and be clever at least make it constructive and you do need an rma number for all items returned to manufacturers

    TheJamesS;6745559

    Er no it isn't actually it's only covered for the first 30 days usually … Er no it isn't actually it's only covered for the first 30 days usually then it has to go to the manufacturer glad you know so much and thanks for a helpful reply if your going to try and be clever at least make it constructive and you do need an rma number for all items returned to manufacturers



    Ermm

    Im a qualified trading standards officer I think I know the law :thumbsup:

    Banned

    Strange, never heard or seen anybody "getting" "paying" money to get it repaired with in warranty period.

    Fight for your rights, kill for your rights.

    "The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

    This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements."

    EDIT: The law also says you have six years from the date of purchase to claim damages for faulty goods.

    If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
    Items Faulty in Warranty Period
    If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer ( unless otherwise stated)


    Taken direct from ebuyer and it clearly states 28 days from purchase can only go on what it says

    TheJamesS;6745675

    If your items are faulty on arrival, you have 28 calendar days in which … If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.Items Faulty in Warranty PeriodIf any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer ( unless otherwise stated)Taken direct from ebuyer and it clearly states 28 days from purchase can only go on what it says



    yes im so sorry your right ebuyer procedure overules legislation! :thumbsup:

    I must once again apologise :oops:

    stiffnuts;6745626

    ErmmIm a qualified trading standards officer I think I know the law … ErmmIm a qualified trading standards officer I think I know the law :thumbsup:



    hmm not a very good one then

    Which laptop manufacturer charges for warranty collections?¿

    stiffnuts;6745717

    yes im so sorry your right ebuyer procedure overules legislation! … yes im so sorry your right ebuyer procedure overules legislation! :thumbsup:I must once again apologise :oops:



    well im impressed i aint right often and if that isnt a sarcastic reply then ive done well lol:w00t: no offence intended i tend to get a bit carried away and dont like it when im told im wrong even though i often am lol youl get used to me round here :whistling:

    TheJamesS;6746102

    well im impressed i aint right often and if that isnt a sarcastic reply … well im impressed i aint right often and if that isnt a sarcastic reply then ive done well lol:w00t: no offence intended i tend to get a bit carried away and dont like it when im told im wrong even though i often am lol youl get used to me round here :whistling:




    i was been sarcastic mate

    the contract is made with the retailer and not the manufacturer, if the fault occurs within a reasonable time ( 6 months is deemed to be reasonable) then it is deemed that the fault was in the product when it was purchased and as such it is up to the retailer to repair or replace the goods as they think fit, they have to prove that the fault was not in the product at the time of sale.
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