Echo devices showing Offline in Alexa App

5
Posted 26th Oct 2018Edited by:"kakinyemi"
Just wanting to know if anyone can point me in the right direction as I am getting really frustrated. Here goes.
I have an Echo, Echo dot, Fire TV and Fire Stick working and connected to the internet and responding to commands. Unfortunately all bar the Echo are showing as Offline in the Alexa App. I am running the latest version of IOS on my iPhone and have downloaded the latest version of Alexa App. To date I have tried uninstalling and reinstalling Alexa, removing the device and re-adding, a different device, rebooting my router, reset the Echo devices, the web version of Alexa, all to no avail. Amazon "so called" Technical staff have been pretty useless, from their end, all my devices are showing online. I also have a rogue Fire Tablet which has been de-registered from my account and still appears. I have other non Amazon devices like Ring, Hive, Kasa which all show online and work as expected.Any help will be greatly appreciated
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