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    EE CONTRACT

    Hi any advice please , My 19 year old daughter took out a ee mobile phone contract with carphone warehouse for £30.99 a month , She has only had the contract 3 wks and today ee sent a letter saying contract has gone up to £34.99 a month , Could my daughter return phone and end this contract even though the opt out option has passed as we understand this was 14 days ,I think its so wrong that this phone companys can put the prices up like this any advice before I get on the phone thanks .

    16 Comments

    Are you sure it's gone up that much? £4 increase is above the 2.5% it should be going up by

    ee.co.uk/hel…tor

    Says it should be going up to With VAT: £31.76

    More details: ee.co.uk/hel…ges

    Edited by: "winifer" 16th Mar

    Original Poster

    yes that's what it says 2.5 %, I think its disgusting I dread to think what it will be after 24 months.

    DAKOTA4

    yes that's what it says 2.5 %, I think its disgusting I dread to think … yes that's what it says 2.5 %, I think its disgusting I dread to think what it will be after 24 months.



    Get on the phone to them and quote what the EE website says. They can't increase it by as much as £4 as it will break the T&Cs

    Original Poster

    winifer

    Are you sure it's gone up that much? £4 increase is above the 2.5% it … Are you sure it's gone up that much? £4 increase is above the 2.5% it should be going up byhttp://ee.co.uk/help/add-ons-benefits-and-plans/price-plans-and-costs/ee-price-plans/price-calculatorSays it should be going up to With VAT: £31.76More details: http://ee.co.uk/help/add-ons-benefits-and-plans/price-plans-and-costs/ee-price-plans/rpi-pricechanges


    thanks for the links I will have to get on to them cause it says 2.5%, but has taken price up from 30.99 too 34.99 on letter she received which is way over 2.5% like you say .

    They should allow her to cancel the contract, Not sure about returning the mobile, They will probably ask for it to be returned.

    Pretty sure if they have broken the Terms you keep the mobile

    A while a go a mate of mine took out a vodafone contract and they removed the mast not long after so his signal become very poor and he kept the phone

    Why on earth does a 19 year old needs a £31 contract per month? What phone and plan is it ".

    something doesnt add up here, if it was an RPI increase it would not be exactly £4. i bet she has upgraded the plan or gone over her allowance or something similar.

    That's very strange because EE don't even do a 34.99 price plan unless it's a sim only.. secondly the letter you received sounds like a welcome letter so it's really Car phone you should be speaking to if they've quoted 30.99 and connected a 34.99 price plan.. also the price increase is set at 2.5% for every customer so no possible way it would be more for you.. every network has a price increase every year and it's only ever by 30/40 pence.. I think this letter is your welcome letter telling you what car phone connected you to and not the price increase letter...

    msjames

    That's very strange because EE don't even do a 34.99 price plan unless … That's very strange because EE don't even do a 34.99 price plan unless it's a sim only.. secondly the letter you received sounds like a welcome letter so it's really Car phone you should be speaking to if they've quoted 30.99 and connected a 34.99 price plan.. also the price increase is set at 2.5% for every customer so no possible way it would be more for you.. every network has a price increase every year and it's only ever by 30/40 pence.. I think this letter is your welcome letter telling you what car phone connected you to and not the price increase letter...


    Partly correct every network does have a price increase in line with inflation if you have a sim and handset. There is NO price increase for holding a sim only plan across all networks

    MarioMan

    Why on earth does a 19 year old needs a £31 contract per month? What … Why on earth does a 19 year old needs a £31 contract per month? What phone and plan is it ".


    To be flash with a new show off phone, which they will break, drop, lose, get stolen etc.. I agree some people away amaze me (_;)

    cliosport65

    To be flash with a new show off phone, which they will break, drop, lose, … To be flash with a new show off phone, which they will break, drop, lose, get stolen etc.. I agree some people away amaze me (_;)



    Bad parenting in my opinion. But oh well

    MarioMan

    Bad parenting in my opinion. But oh well


    19 is an adult and they can sign up for their own deals...

    dcx_badass

    19 is an adult and they can sign up for their own deals...



    ​19 and not very wise probably like most teens these days wouldn't have happened in my day, too much technology and not enough interaction

    MarioMan

    Why on earth does a 19 year old needs a £31 contract per month? What … Why on earth does a 19 year old needs a £31 contract per month? What phone and plan is it ".



    What is that got to do with the question? Some people spend £31 on Fags and Booze, some people like having a really good phone

    msjames

    That's very strange because EE don't even do a 34.99 price plan unless … That's very strange because EE don't even do a 34.99 price plan unless it's a sim only.. secondly the letter you received sounds like a welcome letter so it's really Car phone you should be speaking to if they've quoted 30.99 and connected a 34.99 price plan.. also the price increase is set at 2.5% for every customer so no possible way it would be more for you.. every network has a price increase every year and it's only ever by 30/40 pence.. I think this letter is your welcome letter telling you what car phone connected you to and not the price increase letter...



    They did/do offer a £34.99 deal as that is the one my phone is on from a few months ago
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