So a couple of months ago i ordered an ipad 2018 for 225 good price .
4 weeks later they said they could not source it and offered me a gold ipad or a refund. I was too late to get refund and a week later they said they have now got a silver one and sent me tracking info. 2 weeks ago still not arrived . They said that package is lost and sent me this email today.
I have checked the status of your case and your parcel has been confirmed as lost by the logistics team.
Unfortunately I regret to inform you that the package was not insured so the maximum refund that I could provide you with is 10GBP.
This has been carried out already for you. We are deeply sorry about the situation caused.
Please view our shipping and insurance page for more information on the matter