Evening all, my wife is really fancying a bed from here, but the prices look too good to me, has anyone used them before, I always feel a bit dodgy with facebook as there doesnt seem to be a non facebook page and also no company details for issues...
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I so wish i had read this thread before ordering. My faulty bed came today too and guess what.. Theyve blocked me too!! 😡
Looking at the Facebook post questions, they go unanswered by the seller, which seems unusual if they want to harvest orders.
No contact details, lack of individual reviews via a third party website are also red flags.
cash on delivery as an option doesn’t in-still confidence with me that this is a genuine, above board business with true transparency to who and what exactly they are.
The way the op has worded it sounds like a company. If they aren't registered on companies House then they're not a legitamte company. It's different if it's Susan from Watford selling 1. But if it's somebody trading with a company name then they need to be a registered company otherwise do not touch under any circumstances.
Elegance Beds and Mattress this is the link.
I can’t see any genuine mention of a company name or contact number. And looking at the posts by members, the seller hasn’t replied to a single one, even easy questions, like:
is this available in a king size, can I buy without the mattress or what colours are available etc.
Perhaps another kind hukker can ‘log in’ and see if there is any ‘hidden’ details to confirm their authenticity.
Hi, I found your post when I was researching for the same reasons. I decided to order anyway, I paid £20 deposit and the rest on delivery. My bed arrived yesterday and it’s amazing! The delivery guys were really helpful and I received texts saying exactly what time the bed would be with us. I just thought I’d let you know as I was worried it was a scam but it’s not
Read this thread from the start.
Hi, just read your post after recieving my faulty bed today from the same company. I so wish i had read thread before ordering, i feel like i could have wrote what you have myself! Can i ask far you got at escelating this, if at all? Thanks
Colleague has just brought on and wants to return ....... NOT ALLOWED!
Deleted comment I put up on page asking if they accept returns or refunds.
Contacted consumer rights and citizens advice and was told that becuase there are no terms and conditions you are in-fact entitled to a refund within 12 months
They told her that beacuse of COVID blah blah blah, she isn't going to let this go..
Anyone had any luck? I am blocked now as well.(