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    Email address for Play.com?

    I bought an item from Play.com and the envelope was tampered with and one of the items was missing. The item was a memory card that was in a packet with the edge prised open, with just the reader left.

    I can only find the returns address for a damaged item whereas this seems to me a stolen item. They have sent me a returns no. do you think that this is all I need?



    Dear *******

    We are very sorry to hear that you have received a damaged item.

    Your returns authorisation is *******.

    Please return the damaged product to us at the address below and we
    will replace it upon receipt.

    (UK customers please use Recorded Delivery/European customers please
    use equivalent alternative)

    Play.com Returns
    PO Box 192
    Jersey
    JE4 8RP
    United Kingdom

    Please print out a copy of this Returns Authorisation email and include
    alongside the original invoice with your returned item securely
    packaged.
    If you do not have access to a printer please include a covering note
    and your personal Returns Authorisation number located at the top of this
    email.

    Please could you also include a detailed description of the fault. We
    will need to know the chapter/track in which the problem occurs or the
    specific issue, and when it occurs. For example which track on the CD is faulty, or which chapter on the DVD.

    The replacement for your item and postage costs will be processed as
    soon as we have confirmation that the goods have been received at our
    warehouse. Please ensure that all items are returned complete with all
    accessories included in the box as any incomplete returns will not be
    processed.

    Please accept our sincerest apologies for any inconvenience this may
    have caused you and thank you for your patience and valued custom.

    9 Comments

    [SIZE=2]email them at: [EMAIL="[email protected]"][email protected][/EMAIL] :thumbsup:[/SIZE]

    Also try royal mail : royalmail.com/por…144
    as I think if play and you claim then you may have some luck..

    Original Poster

    Thanks gonna try them out.

    Original Poster

    Syzable

    [SIZE=2]email them at: [EMAIL="[email protected]"][email protected][/EMAIL] … [SIZE=2]email them at: [EMAIL="[email protected]"][email protected][/EMAIL] :thumbsup:[/SIZE]



    This email does not work:-( I'll send back what I received and see what happens.

    ****THIS MAILBOX IS UNATTENDED*****Please contact Play.com by visiting … ****THIS MAILBOX IS UNATTENDED*****Please contact Play.com by visiting [url]www.play.com/helpdesk[/url]****PLEASE DO NOT REPLY TO THIS EMAIL****

    I am having a similar problem with trying to email them, have decided it's impossible and the only way to get in touch is to call or write. For such a 'BIG' website they really do suck in this aspect, errors, wrong info and unattended inboxes galore!!

    I just replied to the email address that they emailed me with (the one saying order has been dispatched) and I got a reply - got a refund too

    Original Poster

    kelly_o_fanatic

    I just replied to the email address that they emailed me with (the one … I just replied to the email address that they emailed me with (the one saying order has been dispatched) and I got a reply - got a refund too




    Did that and got this...

    This is an automatically generated Delivery Status Notification.Delivery … This is an automatically generated Delivery Status Notification.Delivery to the following recipients [email protected]

    Hi, Play.com do not have any emails address that are 'attended' your best bet is to call them. I had a problem with a return and didnt get anywhere for days until i called them


    J

    Sorry, worked for me in november
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