Posted 7th Sep 2020
My mum's email has been hacked first we noticed they tried to get on her Facebook account which she does not use anymore and luckily no personal info on it.

Today we get a email resetting the eBay password for a very old account eBay even confirmed password been changed so I now know they have access to her emails.

I have changed all her main accounts linked over to a Gmail email.

For some reason i can not change the password for ntlworld it no longer lets you login on the virgin media website (no longer VM customer) it only lets you login via the email app on Android phone.

We feel a bit unsafe that they will use the ntlworld email for criminal activity very worried they could have other email accounts to

Any advice apreacated
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