Expired

Email keep failing to send from iPhone 5s. help!!!!!!

9
Found 23rd Jan 2014
My outgoing mail keeps on not sending. In my settings its going through port 25. Password is correct and on. Mail comes back saying rejected by the server. I use blueyonder email. Sometimes it says password or username are incorrect but theyre not. Ive deleted my email account on the iPhone and then re added it but still no joy. Ive tried changing the port but nothing else works. Does anyone else have these problems? Its a right pain in the bottom! Please can anyone advise me?

Many thanks in advance xxx
Community Updates
9 Comments
Double check the email settings on their website some require ssl or they may require the device registering i.e. like Google mail
whos web site? (sorry!) xxx
hocka

whos web site? (sorry!) xxx



I assume they mean BlueYonder. I will have a cheeky Google for you for some settings
Setting Up Blueyonder/Virgin Media / NTLworld Address On IPAD / iTouch and iPhone,

Having spoken to a few people who are struggling with setting up email addresses on these platforms i thought i would post the details here on how to set it up and to clarify it a little bit more,

The massive problem with Apple devices is, the device trys to automatically detect the mail servers and 9 times out of 10 they are incorrect.

ALL platforms should now be using the virginmedia.com email servers.

Standard Email Set up

Go to >
Settings >
Mail Contacts & Calenders >
Other

It should now start to search for the servers. if it fails try pressing next.
If it shows IMAP follow the IMAP settings below.
If it shows POP follow the POP settings below.

You will be asked for the following information ::
Name : You're Name
Address : Email Address
Password : You're password

POP3
Incoming Mail
Host Name : pop3.virginmedia.com
User Name : Full BY/VM/NTL email address
Password : You're email password.
Advanced Options ::
SSL should be set to ON
Port : 995

SMTP
Outgoing Mail
Host Name : smtp.virginmedia.com
( Select SMTP Option then select Primary Server )
User Name : FULL BY/VM/NTL email address
Password : You're Password
Make sure the HOST is smtp.virginmedia.com
Port : 465
SSL should be set to ON


If you prefer to Use IMAP (which is the best option on a Apple Device in my opinion)

IMAP (NOT REQUIRED IF YOU ARE USING POP)
(Before doing the following Ensure IMAP is enabled in Webmail, To do this sign into your email using the VM website and go to Settings then select Forwarding and POP/IMAP and make sure IMAP is set to ON)
Incoming Mail
Host Name : imap.virginmedia.com
User Name : Full BY/VM/NTL email address
Password : You're email password.
Advanced Options ::
SSL should be set to ON
Port : 993

I have tried and tested all of the above with no issues on Virginmedia.com, NTLWorld.com and Blueyonder.co.uk addresses and have had no issues what so ever on iPhone 3 / 3GS / 4S / iPad / iPod Touch

It is extremely difficult to find this info on the website. There are a few things missing like the advanced settings Ports etc..

Hope this helps some people.
Daaaavvveee

Setting Up Blueyonder/Virgin Media / NTLworld Address On IPAD / iTouch … Setting Up Blueyonder/Virgin Media / NTLworld Address On IPAD / iTouch and iPhone,Having spoken to a few people who are struggling with setting up email addresses on these platforms i thought i would post the details here on how to set it up and to clarify it a little bit more,The massive problem with Apple devices is, the device trys to automatically detect the mail servers and 9 times out of 10 they are incorrect.ALL platforms should now be using the virginmedia.com email servers.Standard Email Set upGo to >Settings >Mail Contacts & Calenders >OtherIt should now start to search for the servers. if it fails try pressing next.If it shows IMAP follow the IMAP settings below.If it shows POP follow the POP settings below.You will be asked for the following information ::Name : You're NameAddress : Email AddressPassword : You're passwordPOP3Incoming MailHost Name : pop3.virginmedia.comUser Name : Full BY/VM/NTL email addressPassword : You're email password.Advanced Options ::SSL should be set to ONPort : 995SMTPOutgoing MailHost Name : smtp.virginmedia.com( Select SMTP Option then select Primary Server )User Name : FULL BY/VM/NTL email addressPassword : You're PasswordMake sure the HOST is smtp.virginmedia.comPort : 465SSL should be set to ONIf you prefer to Use IMAP (which is the best option on a Apple Device in my opinion)IMAP (NOT REQUIRED IF YOU ARE USING POP)(Before doing the following Ensure IMAP is enabled in Webmail, To do this sign into your email using the VM website and go to Settings then select Forwarding and POP/IMAP and make sure IMAP is set to ON)Incoming MailHost Name : imap.virginmedia.comUser Name : Full BY/VM/NTL email addressPassword : You're email password.Advanced Options ::SSL should be set to ONPort : 993I have tried and tested all of the above with no issues on Virginmedia.com, NTLWorld.com and Blueyonder.co.uk addresses and have had no issues what so ever on iPhone 3 / 3GS / 4S / iPad / iPod TouchIt is extremely difficult to find this info on the website. There are a few things missing like the advanced settings Ports etc..Hope this helps some people.



HTH
Daaaavvveee

Setting Up Blueyonder/Virgin Media / NTLworld Address On IPAD / iTouch … Setting Up Blueyonder/Virgin Media / NTLworld Address On IPAD / iTouch and iPhone,Having spoken to a few people who are struggling with setting up email addresses on these platforms i thought i would post the details here on how to set it up and to clarify it a little bit more,The massive problem with Apple devices is, the device trys to automatically detect the mail servers and 9 times out of 10 they are incorrect.ALL platforms should now be using the virginmedia.com email servers.Standard Email Set upGo to >Settings >Mail Contacts & Calenders >OtherIt should now start to search for the servers. if it fails try pressing next.If it shows IMAP follow the IMAP settings below.If it shows POP follow the POP settings below.You will be asked for the following information ::Name : You're NameAddress : Email AddressPassword : You're passwordPOP3Incoming MailHost Name : pop3.virginmedia.comUser Name : Full BY/VM/NTL email addressPassword : You're email password.Advanced Options ::SSL should be set to ONPort : 995SMTPOutgoing MailHost Name : smtp.virginmedia.com( Select SMTP Option then select Primary Server )User Name : FULL BY/VM/NTL email addressPassword : You're PasswordMake sure the HOST is smtp.virginmedia.comPort : 465SSL should be set to ONIf you prefer to Use IMAP (which is the best option on a Apple Device in my opinion)IMAP (NOT REQUIRED IF YOU ARE USING POP)(Before doing the following Ensure IMAP is enabled in Webmail, To do this sign into your email using the VM website and go to Settings then select Forwarding and POP/IMAP and make sure IMAP is set to ON)Incoming MailHost Name : imap.virginmedia.comUser Name : Full BY/VM/NTL email addressPassword : You're email password.Advanced Options ::SSL should be set to ONPort : 993I have tried and tested all of the above with no issues on Virginmedia.com, NTLWorld.com and Blueyonder.co.uk addresses and have had no issues what so ever on iPhone 3 / 3GS / 4S / iPad / iPod TouchIt is extremely difficult to find this info on the website. There are a few things missing like the advanced settings Ports etc..Hope this helps some people.




thank you very much. when I change the port from 25 to 465 it takes ages verifying and then it cones up saying "the SMTP server "smtp.blueyonder.co.uk" is not responding. Check your network connection and that you entered the correct information in the "outgoing mail server" field.

Also, what is IMAP? xxxxx
^^^ that has now worked. Fingers crossed it stays that way. I really appreciate you taking the time to help me, I love this place for members like you! xxxx
hocka

^^^ that has now worked. Fingers crossed it stays that way. I really … ^^^ that has now worked. Fingers crossed it stays that way. I really appreciate you taking the time to help me, I love this place for members like you! xxxx



Pleasure Don't mind if its only a quick Google, gives me something to do
Thank you, I did google but couldn't find the right info x
Post a comment
Avatar
@
    Text

    Top Discussions

    Top Discussions

    Top Merchants