Empire Stores Dilema

    Ok i ordered the below item from Empire Store's as a few of us did from these forums (…168 HERE ), but although the code was accepted at checkout, the invoice they sent me was for the discounted amount and the item was sent, when i recieved my 1st statement, where i was going to pay it all off in one go it stated i owed £279 ??

    So after various emails stating the original invoice and amount requested by them it seems they never accepted the discount and want full payment.

    Original invoice sent below, how can they invoice me for £167, send the item out and then weeks down the line charge me full amount. Surely if the voucher wasn't valid the order should have been cancelled or a new invoice sent regarding the new total.

    I am now being threatened with debt collectors because i won't pay this full amount, i have agreed to pay the amount they invoiced me for.....any advice would be appreciated


    Thank you for your recent order at

    Details of your order are as set out below.

    Remember to visit My Account to check order progress, view statements,
    make payments and more.

    Product Qty Price Each Total
    Total : GBP 167.99
    Delivery: FREE
    Grand Total: GBP 167.99
    *Offer subject to stock availability
    GBP = Great Britain Pounds (Sterling)

    Special offers, gifts and discounts
    Order Code: PW0557
    Additional information:
    Your pay later offer: n/a
    Prize Draw entry: Your order will be placed in the Prize Draw

    Delivery details
    This order will be delivered to your registered account address

    Payment details
    You have chosen to pay for this order by adding it to your account.

    My Account
    Check order progress status, view statements, make payments and more

    Any Questions
    For answers on how to pay, delivery information and returning items

    Contact Us
    To see the ways to contact us use the link below or phone 0870 9009 007

    To Recommend a friend to Empire Stores visit this page

    To start shopping with Empire Stores:
    Prop. REDCATS (BRANDS) Ltd.
    Registered Office: 18 Canal Road, Bradford, BD99 4XB, in England.
    ========================= ======================

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    I would contact your trading standards office first thing in the morning and tell them you are being threatened with debt collectors and you fear for you life and that of your children's as well and you have not had much sleep as you wake up at the slightest noise you hear at night now.

    Was the code specifically for you? Was it sent to you?
    If not, you probably don't have a leg to stand on as its classed as fraud.

    I don't know what you can do, apart from return it I suppose!
    Sorry I can't be of any assistance. :?

    Good luck tho in whatever way you decide to take this! :thumbsup:

    Original Poster

    No idea where the code was originally from, but when i spoke to them on the phone and mentioned the new customer code, they never disputed the code at all.

    Anyone who also ordered can you remember what the code was for ?

    The code was for existing customers as far as I know, this is from the original thread. Hope this helps. PW0557

    Discount: Up to almost 37.5%

    Instructions: You can now save up to almost 37.5% on your order from The Empire Stores Collections! That's up to almost 37.5% on fashion and footwear, and 32.5% on home, leisure and electricals! Your savings are calculated by adding your 22.5 % immediate discount to your Shop 'n' Save Rewards Level, up to a maximum of 15% rewards for Diamond customers

    Simply enter 'PW0557' as an order code when asked.

    Find more: ][COLOR=#6f0000]General Shopping deals[/COLOR] | ][COLOR=#6f0000]EmpireStores deals[/COLOR]

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    [SIZE=1]The display of this information does not entail that it has been released for general public use. Please ensure you are eligible to use this voucher code under the merchant's terms and conditions. HotUKDeals is not held responsible for the misuse of this information or the accuracy of the details as presented.[/SIZE]


    Hope you get this all sorted whirlers .... i agree with advice above contact trading standards.
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