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    Empire Stores - Useless, Rude and dishonest.

    Hi all,

    Following the last fiasco from Empire, here - hotukdeals.com/ite…314 - and ringing "CUSTOMER couldn't CARE less" to enquire, VERY politely, about whether or not payment had been taken and voicing my upset over being let down over this offer resulted in a very rude outburst by the lady that I spoke to.

    Well I, for one, will not be shopping there again!!

    Companies of this size cannot be permitted to treat customers in this way.

    Fine. A mistake occurs, but please, they should understand that a lot of us are very put out by this kind of event and, though it may pain them to do so, would it harm their reputation if they were to ATTEMPT to make amends by offering an extra discount off a similar product by way of recompense or a similar good gesture?

    After all it wasn't OUR fault that we ordered an item in good faith. Did WE know that they had limited stock or that they had made a pricing error?

    Nothing will change unless WE at HDUK do something about it. The alternative is that we let companies like Empire, walk all over us and, mark my words, others will soon follow sut if they are allowed to get away with it.

    Folowing on from the rudeness that I encountered, it ocured to me that these are the same 'ladies' that would be dealing with any problems that I might get with a genuine, honoured purchase.

    No thanks. I'll take my monies to a more deserving Company.

    Is there any solidarity here among us??

    We have tghe power of the internet behind us should we choose to use it but it's no good going back on your word and making that sly purchase. It's ALL or Nothing!

    Empire WILL get to hear about any stance we take and WILL improve of go bust.

    What are YOUR thoughts and are you prepared to stand up and be counted?

    18 Comments

    i think u need to change it to empire stores not empire direct m8

    Yeah I would, but they wont listen.
    Better off organizing a HUKD DDOS against their weak a$$ server.

    You are not alone !

    Shima

    roadie;1708243

    i think u need to change it to empire stores not empire direct m8



    Yep im afraid the deal was with empire stores not empire direct:) Im afraid i did actually get my cinema system so i cant complain about empire one bit

    roadie;1708243

    i think u need to change it to empire stores not empire direct m8



    :lol:


    shimagoza;1708247

    Yeah I would, but they wont listen.Better off organizing a HUKD DDOS … Yeah I would, but they wont listen.Better off organizing a HUKD DDOS against their weak a$$ server.You are not alone ! :(Shima




    Is that legal?

    i never got mine,got a letter just explaining it was out of stock-i ordered as soon as it came up on hduk.not very happy with them.

    thesaint;1708343

    Is that legal?


    no, but is what empire are doing legal? :whistling:

    Shima

    roadie;1708243

    i think u need to change it to empire stores not empire direct m8


    Changed the title...

    EmpireStores is part of Littlewoods, I guess

    I ordered as soon as it hit here and mine was cancelled too, must'nt have had many too sell!! Empire Stores:p

    shimagoza;1708450

    no, but is what empire are doing legal? :whistling:Shima



    I have only skimmed the thread in question, but it sems the answer is "No".
    If what they are doing is illegal, there is legal recourse available.

    wise words by the saint as always!

    I got a letter that my payment did not get authorised... funny thing is that I have plent of money free on that card! I ring them up so I can re-order and they say it's out of atock! Why give me a ****ing letter to saying to re-order then? complete asses.

    RIZLA, if i was you i would send a strongly worded letter to the managing director informing him/her of the rudness of staff. I too would never shop there again.

    Original Poster

    I am fairly CERTAIN that the wording here forms a legally BINDING contract to supply said goods.


    Thank you for shopping with usDear Mr ???We're delighted that you have … Thank you for shopping with usDear Mr ???We're delighted that you have chosen to shop at]www.empirestores.co.ukYour order information is displayed below.1 FB9322 PHILIPS HOME CINEMA SYSTEM £74.991 item(s) ordered for £74.99Special offer detailsYour order code: PP8700Delivery details:This order [COLOR=red]will[/COLOR] be delivered to the following address:

    rizla01;1709062

    I am fairly CERTAIN that the wording here forms a legally BINDING … I am fairly CERTAIN that the wording here forms a legally BINDING contract to supply said goods.




    Did they take payment?

    If they did, did they refund immediately?

    Original Poster

    thesaint;1709090

    Did they take payment?If they did, did they refund immediately?


    They wouldn't tell me if payment had been taken. All they said was any payments taken would be refunded.

    Great Service, like I said.

    rizla01;1710008

    They wouldn't tell me if payment had been taken. All they said was any … They wouldn't tell me if payment had been taken. All they said was any payments taken would be refunded.Great Service, like I said.



    So you don't actually know if you have a contract or not(payment taken).
    Why don't you check your bank statement/ phone your card issuer to find out?

    If they took payment, you are in a strong position to salvage something.

    I never went for the system as it was not what I wanted did not have optical in - had coax etc but too much messing around for my liking. Back to topic of order cancelled due to misprice I think most of the T&C's will cover the company rather then consumer - shame really

    I emailed this daft company asking when my Surround sound will be delivered. They stated read the disclaimer and it is out of stock and basically I will not be getting it. Not very helpful. I ordered within 5 minutes of the posting being on HUKD.

    I will NEVER EVER order from this company again and will inform all people who purchase online never to use this useless company
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