EON refusing to remove prepayment energy meter.

Change supplier asap.

I recently bought a property that was also supplied by EON, the gas meters smart functionality was not working and they would not change it as as far as they are concerned the meter was working, albeit I had to give them manual readings...
Changed to Octopus, who were happy to do this, their customer services, although still slow were miles better then EONs in terms of response time and trying to resolve issues (so far).

Funny thing is since the meters were changed now none of them are reporting the readings to Octopus :O
Waiting for their customer services team to look into it now. (Fixed now) (edited)

Google which companies actually change meters to smart meters but on top of that I would ask for them to change it to a smart *credit* meter as prepayment meters cost more money on your bills for (I think) admin fees.
Although you need a medium/good+ credit rating to change a prepayment meter to a credit one, without this certain companies will let you put down a deposit which they will return a year later.

your supplier, Eon, should be able to replace the existing meter to a credit meter if you can pass their credit check. they won't do it if you don't pass the credit check.

is it a pre-payment smart meter, they can do that change remotely

Eon fit smart meters, they came to my house once to fit one, but said they couldn’t because of asbestos ..

so I’m guessing they can’t do it, because of the meter already there?

Previous owners had a smart electric and dumb gas meter, I've wanted the gas to go Smart too however, Eon refuse to do it without any explanation.