EU directive giving two years electricals guarantee?

Found 22nd Jul 2009
Just discovered an article in the daily mail about how by EU law all companies are required to replace faulty items within two years, not just one.
Did a bit of digging, and apparently its EU directive 1999/44/EC.
Has anyone heard about this? Used it to get a replacement?
Not much about this anywhere on the internet, surprised mr. MSE lewis hasn't picked up on it...
link below

20 Comments

Banned

Mr MSE Lewis has had something along these lines on his site a long long time ago.

It isnt two years. It is about 6 years.

You can even push that limit.

Original Poster

kapows;5822600

Mr MSE Lewis has had something along these lines on his site a long long … Mr MSE Lewis has had something along these lines on his site a long long time ago.It isnt two years. It is about 6 years.You can even push that limit.




Oh, I couldn't find anything, but then again their search is about as bad as here...
Link would be great, thanks

Here's a link to the sale of goods act
berr.gov.uk/wha…tml

Just two exerts from the factsheet

For up to six years after purchase (five years from discovery in … For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement



After six months and until the end of the six years, it is for the … After six months and until the end of the six years, it is for the consumer to prove the lack of conformity



Companies don't bother telling consumers about the 2 or 6 year warrenty on goods as at the end of the day all these companies make good money selling extended warrenties to consumers

Banned

tazxxx;5822627

Oh, I couldn't find anything, but then again their search is about as bad … Oh, I couldn't find anything, but then again their search is about as bad as here...Link would be great, thanks



It was in december when the price of televisions were crashing after xmas. i remember beingpart of the conversation bringing awareness to the table.

the daily mail article also states six years.

i havnt logged into MSE i cant remember the last time i did (well, prob last december lol) so a link may be out of the question unfortunately

I personally haven't used this law yet, but a friend used it to replace his ps3.
He took it back to GAME, who at first had no knowledge of the law. After writing to head office quoting the law and threatening legal action, they eventually replaced it.
I'm very suprised the media hasn't made more of this. Also, does that mean anyone who has purchased extended warranties can reclaim their money?

Banned

TWIGGY4LIFE 666;5822853

I personally haven't used this law yet, but a friend used it to replace … I personally haven't used this law yet, but a friend used it to replace his ps3. He took it back to GAME, who at first had no knowledge of the law. After writing to head office quoting the law and threatening legal action, they eventually replaced it. I'm very suprised the media hasn't made more of this. Also, does that mean anyone who has purchased extended warranties can reclaim their money?



i doubt you can reclaim your money because i dont hink it is illegal yet for companies to sell warranties.

which is why this eu law is so hushed up at the moment

kapows;5822894

i doubt you can reclaim your money because i dont hink it is illegal yet … i doubt you can reclaim your money because i dont hink it is illegal yet for companies to sell warranties. which is why this eu law is so hushed up at the moment



True. But could you view it as fraud? The seller is telling you that the product is only covered for 1 year, and so you pay to get an extended warranty, when really it is covered for 2 years free of charge by default.

The details are more accurately described in this thread from earlier today
hotukdeals.com/ite…-y/

Original Poster

TWIGGY4LIFE 666;5822853

He took it back to GAME, who at first had no knowledge of the law. After … He took it back to GAME, who at first had no knowledge of the law. After writing to head office quoting the law and threatening legal action, they eventually replaced it.



Great, evidence that it actually works. Would be better if managers knew about it in stores, but good to know that a letter or even a small claims court claim should bail you out if your £1000 laptop or TV breaks after 18 months.

TWIGGY4LIFE 666;5822969

True. But could you view it as fraud? The seller is telling you that the … True. But could you view it as fraud? The seller is telling you that the product is only covered for 1 year, and so you pay to get an extended warranty, when really it is covered for 2 years free of charge by default.



I would think that it is a different service they offer, some kind of repair, pick up and drop off service or advice phoneline, meaning its a differentiated product.
Although, im not even sure if it is strictly illegal to sell something people get anyway? If someone was selling air, people would be stupid to buy it, but I doubt its illegal..

tonyd19565;5823083

The details are more accurately described in this thread from earlier … The details are more accurately described in this thread from earlier todayhttp://www.hotukdeals.com/item/445369/eu-consumer-warranty-law-1-2-or-5-y/



Some good info in there, thanks

but is it the seller, or the manufacturer?

Original Poster

Mclovin;5825366

but is it the seller, or the manufacturer?



Pretty sure its pretty specific about it being the seller.

Banned

kapows;5822600

Mr MSE Lewis has had something along these lines on his site a long long … Mr MSE Lewis has had something along these lines on his site a long long time ago.It isnt two years. It is about 6 years.



No. You are referring to the sale of goods act and "whats a reasonable length of time a device should last"..... This is different. You are currently given a 12 month warrenty when you buy a TV. Under EU law, its now 24 months.

Obviously companies are aware and will try to fob you off if you mention it. However, several indivuals have taken companies like Comet and Currys to court and won using this law.

Banned

WARNING:-

This directive does not apply at PLAY.COM - you only get a basic 28 day guarantee with them and if any faults appear after this time, then you are on your own with the manufacturer!

Original Poster

csiman;5826182

WARNING:-This directive does not apply at PLAY.COM - you only get a basic … WARNING:-This directive does not apply at PLAY.COM - you only get a basic 28 day guarantee with them and if any faults appear after this time, then you are on your own with the manufacturer!



I think the UK years warranty doesn't apply because it's with the manufacturer, but most shops just take the item and deal with the manufacturer themselves as an extra service, where play.com does not?
This directive should apply though, but I'm guessing it would be even harder to hold an online retailer to it than a store based...

Banned

tazxxx;5826664

I think the UK years warranty doesn't apply because it's with the … I think the UK years warranty doesn't apply because it's with the manufacturer, but most shops just take the item and deal with the manufacturer themselves as an extra service, where play.com does not?This directive should apply though, but I'm guessing it would be even harder to hold an online retailer to it than a store based...


its because PLAY is based in Guernsey and they are not part of the UK or the EU so they only offer 28 days return for faulty goods.

Imagine the hassle if one of their unbranded MP3 players went wrong after a couple of months (Made in China! :w00t:)

For that reason, I would never buy anything expensive from play

you'll notice if you check your past orders that they only maintain the last 28 days in regard to returns

See HELP then
I would like to return an item

you can only select orders within 28 days for returns! :x

Original Poster

csiman;5826854

its because PLAY is based in Guernsey and they are not part of the UK or … its because PLAY is based in Guernsey and they are not part of the UK or the EU so they only offer 28 days return for faulty goods.Imagine the hassle if one of their unbranded MP3 players went wrong after a couple of months (Made in China! :w00t:)For that reason, I would never buy anything expensive from playyou'll notice if you check your past orders that they only maintain the last 28 days in regard to returnsSee HELP then I would like to return an itemyou can only select orders within 28 days for returns! :x



Woah never thought about how them being in Guernsey affected them, glad my 360 broke the day I got it. They are good within the 28 days though, organised for them to pick it up and refund no problem.

Banned

tazxxx;5826664

I think the UK years warranty doesn't apply because it's with the … I think the UK years warranty doesn't apply because it's with the manufacturer, but most shops just take the item and deal with the manufacturer themselves as an extra service, where play.com does not?



Its not an extra service, your contract is with the retailer & therefore they have to sort anything out.

Is is actually a 2 year guarentee or does it basically say you're entitled to make a claim for a 2 year period? It compares it to the SOGA six year rule which would suggest that it's not a guarentee but mearly a right to make a claim which could then be refused?

As I understand it under the SOGA rules you could make a claim for up to six years but it's not a guarentee, mearly that you're able to make a claim for 6 years and it could be denied? I think technically after 6 months you have to prove that there was an inherent fault at the time of purchase? (Which I could imagine would be virtually impossible unless everyone else's was breaking with the same fault).
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