I'm about to tear my hair out with Evri. I sent an item back I purchased and as it was worth £85 I did it insured to the value of £90 and sent it with a signature. it was collected on 25 May. The tracking was updated on 26 May to say the parcel is delayed and they would deliver it the next working day. The status hasn't moved since 26 May and the same message is still there. Their chatbot and automated phone number help still says the same thing with no update since 26 May. 11 days with no update so I presume it is lost but there is no way I can open a claim or do anything because Evri just says delivery is delayed.
How on earth am I meant to get the item delivered or get a claim for compensation when their automated system sends me round in circles. How long can delivery be delayed for??? There seems to be no way of contacting a human and luckily I did sent the item with appropriate cover.
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Simple as that I'm afraid.
They'll never admit it though.
0330 808 5456 they're open til 4pm so if call now there's a slim chance someone will answer before they close
When they are good, they're very good, but when they are bad they are rotten
If they paid for it and provided the label its not your problem, chase the retailer for the refund.
Everything is approximate. Their tracker is as useful as a broken ashtray sellotaped to two bicycles going in opposite directions with a hurricane happening at the same time.
They obviously know things are very wrong, hence the rebranding, but nothing has changed.
What are they going to do next to shock us? Deliver on time?! (edited)