can someone help me please?
I took a day off yesterday to be here for a delivery ( paid holiday ) expecting so many packages and needed to get stuff done at home.
the entire day of waiting and 1 dodgy driver pretended to make delivery based on the pictures he uploaded.
he's in the car, hasn't got out. did the exact same today and actually uploaded the same photo. He hasn't even bothered to change the photo that he used yesterday and three people home today.
we are on the third floor, no elevators and so he's doing that now not to use some stairs.
my package has been sent back to the retailer based on what it states on the tracking
it's all stuff from my whole day and I fly on the 19th ( evening) so extremely stressed/ annoyed that I paid for next day delivery which was an extra charge and they actually use this crap company.
now I can't get in touch with anyone there at Evri, on the tracking it state it's going back to the retailer.
any advice would be much appreciated.
it's actually sports direct. I ordered a bunch of sandals. good quality on their sale and a lot of other stuff. £80 order plus next day delivery which costs more
wouldn't have ordered if I knew they would use Evri.
anyone know how to actually contact their customer service at Evri, there is no email address on the website at all, can't even send email or any number to call.
how is that even legal as a registered service provider not allow complaints to be submitted ?
I took a day off yesterday to be here for a delivery ( paid holiday ) expecting so many packages and needed to get stuff done at home.
the entire day of waiting and 1 dodgy driver pretended to make delivery based on the pictures he uploaded.
he's in the car, hasn't got out. did the exact same today and actually uploaded the same photo. He hasn't even bothered to change the photo that he used yesterday and three people home today.
we are on the third floor, no elevators and so he's doing that now not to use some stairs.
my package has been sent back to the retailer based on what it states on the tracking
it's all stuff from my whole day and I fly on the 19th ( evening) so extremely stressed/ annoyed that I paid for next day delivery which was an extra charge and they actually use this crap company.
now I can't get in touch with anyone there at Evri, on the tracking it state it's going back to the retailer.
any advice would be much appreciated.
it's actually sports direct. I ordered a bunch of sandals. good quality on their sale and a lot of other stuff. £80 order plus next day delivery which costs more
wouldn't have ordered if I knew they would use Evri.
anyone know how to actually contact their customer service at Evri, there is no email address on the website at all, can't even send email or any number to call.
how is that even legal as a registered service provider not allow complaints to be submitted ?
41 Comments
sorted byI ask the retailer who they use and tell them I don't buy from companies that use Evri.
citizensadvice.org.uk/con…ed/ (edited)
Replying to
I'd try ringing DPD and requesting to be transferred to evri if you have no other option.
If things have changed ownership wise then ignore me. (edited)
Replying to
You need to complain at Sports Direct only.
Complain at the place you bought the goods from.
Unfortuantly you bought from Sports Direct and they are awful too so complaining might not do much!
Screeenshot from the old Hermes website with opening hours.
there are other shops and shops abroad I presume you could use so don’t stress enjoy your holiday. This has probably done you a favour as you don’t get good quality in sports direct, I found that statement quite funny. They do sell branded stuff but in general they normally lower tier range, ok if you just want the name..
The local locker is only a 2 min walk, no stairs for the driver to climb, save him having to lie for a third time as he still has the package (edited)
Couldn't find any email or live chat support
I know someone who used to work at my local depot and he said they were all pretty good and professional but then not too many flats/high rises near me so a lot easier for them to do the deliveries.
My guess would be that your local Evri are all at all to make it easier for themselves.... while I agree that your issue with Sports direct and whoever they are using to deliver stuff I would still be hassling Evri as most of the time you don't know who's delivering to you and you know this is going to happen again at some point sadly :-(
Good luck
Can't get through to Evri (as you all know) and Zara have been utterly useless. All items out of stock. Evri really do deserve their reputation.
Avoid purchase from anywhere that uses Evri if you have ever had issues with them.