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    (False Alarm -credit valid for 1-3 years??) Sky Store £13.99 Gifted credit apparently needs to be spent by 31/12/2016!!!! Use today or lose it

    Hi guys

    There seems to be some confusion regarding the validity period of the £13.99 Sky Store credit existing customers were gifted with recently

    The consensus amongst the deal comments was that the voucher needs to be redeemed by 31st Dec but the resulting £13.99 credit will not expire today

    I have just spoken to Sky customer services who advised the voucher needs to be redeemed and SPENT by 31st Dec

    I asked him to double check but he said they've had lots of calls regarding it today and that is the case

    He could be wrong but he advised me to use the credit by today or it will expire

    I was waiting for the Rogue One DVD to become available on sky store but didn't want to risk losing the credit so soent it just in case

    Just a heads up

    26 Comments

    Thanks

    I think the email said the credit stays for 1 year?

    Was wondering the same, but rather have something than nothing, was my best xmas present lol!!

    Original Poster

    jco83

    I think the email said the credit stays for 1 year?



    That's odd because on the email I received there's no mention of that. The t&cs on my voucher email were as follows;

    1. One voucher per household only. 2. Voucher expires 31 December 2016. 3. Vouchers can only be redeemed and spent on the Sky Store website located at skystore.com before expiry date. 4. Using skystore.com requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a Buy and Keep title can be streamed 2 at a time. Min. required speed for streaming 2Mbps (SD) or 6Mbps (HD). 5. You can watch your purchase on your TV using your Sky box if your Sky Store account is linked to your Sky TV subscription. Accessing Sky Store on your box requires a compatible black Sky+/Sky Q box connected to broadband (min. speed 6 Mbps (HD) or 2Mbps (SD)). Sky TV subscription needed for ongoing access to downloaded copy on your box. See sky.com for more information on how to link Sky Store online account to your box. 6. If your purchase costs over £13.99, the voucher can be used as part payment. You will need to pay the difference via debit or credit card. 7. If your purchase is below £13.99, any remaining credit will remain in the your online wallet for 3 years from date of redemption. 8. Offer will not alter your channel subscription entitlement. 9. You will not be charged for this offer and there will be no impact on your bill. 10. Downloading and streaming count towards any broadband usage cap. 11. Buy & Keep DVD delivery usually within 14 working days from official DVD release date. 12. Vouchers cannot be used in conjunction with purchases made on a Sky+HD box or a Sky Q box. 13. Voucher code is not transferable and cannot be exchanged for a cash alternative. 14. By redeeming your voucher, you agree to the Sky Store terms and conditions. 15. Promoter is Sky UK Limited (registered number 02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. 16. Click here for further terms.

    I got the Bourne box set last week, haven't received the DVDs yet but like the fact you can watch on sky box or now TV box.

    dougrobbins78

    That's odd because on the email I received there's no mention of that. … That's odd because on the email I received there's no mention of that. The t&cs on my voucher email were as follows;1. One voucher per household only. 2. Voucher expires 31 December 2016. 3. Vouchers can only be redeemed and spent on the Sky Store website located at skystore.com before expiry date. 4. Using skystore.com requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a Buy and Keep title can be streamed 2 at a time. Min. required speed for streaming 2Mbps (SD) or 6Mbps (HD). 5. You can watch your purchase on your TV using your Sky box if your Sky Store account is linked to your Sky TV subscription. Accessing Sky Store on your box requires a compatible black Sky+/Sky Q box connected to broadband (min. speed 6 Mbps (HD) or 2Mbps (SD)). Sky TV subscription needed for ongoing access to downloaded copy on your box. See sky.com for more information on how to link Sky Store online account to your box. 6. If your purchase costs over £13.99, the voucher can be used as part payment. You will need to pay the difference via debit or credit card. 7. If your purchase is below £13.99, any remaining credit will remain in the your online wallet for 3 years from date of redemption. 8. Offer will not alter your channel subscription entitlement. 9. You will not be charged for this offer and there will be no impact on your bill. 10. Downloading and streaming count towards any broadband usage cap. 11. Buy & Keep DVD delivery usually within 14 working days from official DVD release date. 12. Vouchers cannot be used in conjunction with purchases made on a Sky+HD box or a Sky Q box. 13. Voucher code is not transferable and cannot be exchanged for a cash alternative. 14. By redeeming your voucher, you agree to the Sky Store terms and conditions. 15. Promoter is Sky UK Limited (registered number 02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. 16. Click here for further terms.


    I think it was after redeeming it through the email it then said the credit would remain until the end of 2017. I'm sure that's what it said

    It's valid for three years.

    Original Poster

    The braver amongst us will wait to see if it expires but given it states in writing under Condition 3 and they also confirmed it by phone, I'm afraid my nerves got the better of me

    This was tweeted earlier by the sky services team chaos reigns tried over an hour yesterday to spend this voucher
    Sky Help Team ‏@SkyHelpTeam 28m28 minutes ago
    @covequay62 You need to redeem the voucher by 31/12/16 but this will sit as a credit on your Sky Store account for 3 years ^DA

    Tweeted just another minute ago
    SkyHelpTeam @SkyHelpTeam
    @thepikefish Hi Pete, This is an online Gift so if you follow the information you can claim it before midnight and still have 3 years to use it. You can give the Gift team a call on 0333 200 8000. ^KP

    Can somebody tell me if all customers were given this credit - I have been with Sky for around 4 months and don't recall getting any information about this? Thank you.

    dougrobbins78

    The braver amongst us will wait to see if it expires but given it states … The braver amongst us will wait to see if it expires but given it states in writing under Condition 3 and they also confirmed it by phone, I'm afraid my nerves got the better of me


    The voucher code needed to be redeemed by then which gets the credit on your account, but I'm sure the credit remains for 1 year. It said so after redeeming the code. I'm sure I didn't imagine it (_;)

    Original Poster

    Fair enough. I think the tweet resolves. I was just misinformed by the skybcustomer services guy

    Sophiasky

    Can somebody tell me if all customers were given this credit - I have … Can somebody tell me if all customers were given this credit - I have been with Sky for around 4 months and don't recall getting any information about this? Thank you.


    hotukdeals.com/dea…980

    dougrobbins78

    Fair enough. I think the tweet resolves. I was just misinformed by the … Fair enough. I think the tweet resolves. I was just misinformed by the skybcustomer services guy


    Call back and say you want your purchase cancelled and your credit returned

    jco83

    http://www.hotukdeals.com/deals/free-christmas-gift-for-existing-sky-customers-check-your-accounts-2577980



    Ok, I'm on just the variety package, so would possibly qualify for 3 months of boxed sets. My contract is for one year and I am four months into it. If I accept this boxed set offer, would Sky adjust my contract as from today, seeing I will be getting 3 months of this, so that another new one year contract would start from today? Thank you.

    Sophiasky

    Ok, I'm on just the variety package, so would possibly qualify for 3 … Ok, I'm on just the variety package, so would possibly qualify for 3 months of boxed sets. My contract is for one year and I am four months into it. If I accept this boxed set offer, would Sky adjust my contract as from today, seeing I will be getting 3 months of this, so that another new one year contract would start from today? Thank you.


    No it'll be on you sky box already and will end in 3 months time. Look on you sky box and it'll say about it. Try watching something in box sets to see
    Edited by: "jco83" 31st Dec 2016

    Original Poster

    Sophiasky

    Ok, I'm on just the variety package, so would possibly qualify for 3 … Ok, I'm on just the variety package, so would possibly qualify for 3 months of boxed sets. My contract is for one year and I am four months into it. If I accept this boxed set offer, would Sky adjust my contract as from today, seeing I will be getting 3 months of this, so that another new one year contract would start from today? Thank you.



    No definitely not. Your original 12 month contract will still run and expire as normal

    dougrobbins78

    No definitely not. Your original 12 month contract will still run and … No definitely not. Your original 12 month contract will still run and expire as normal



    Thank you for letting me know.

    jco83

    No it'll be on you sky box already and will end in 3 months time. Look on … No it'll be on you sky box already and will end in 3 months time. Look on you sky box and it'll say about it. Try watching something in box sets to see



    *Actually I'm not sure if people who don't normally have box sets need to click through to the Sky website link and click on the gift or if it's all done automatically

    I've just had a look on my Sky account, and I don't seem to be able to find the boxed sets offer for 3 months - they seem to be offering me boxed sets for £6 a month extra?

    Sophiasky

    I've just had a look on my Sky account, and I don't seem to be able to … I've just had a look on my Sky account, and I don't seem to be able to find the boxed sets offer for 3 months - they seem to be offering me boxed sets for £6 a month extra?



    Just found it by going through the link at the top of the page.

    Sophiasky

    Just found it by going through the link at the top of the page.


    It was either automatically applied to people's sky boxes or you need to click the 'unwrap your gift' button on their website not sure which is correct

    Needs to be redeemed by 31/12 and can be used later on

    Still not received the voucher here, I 'unwrapped' the gift well before Christmas, but nothing received since. Hadn't realised it expired tonight (as I hadn't received anything!) so I've just sent a message as Live Chat is engaged and hope they honour it.

    cheers op forgot all about this redeemed
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