Groups

    Fault on BT line

    Anybody know if there's a number you can phone to speak to someone at BT about a fault on the line?
    Can't find 1 anywhere.
    I have reported the problem online a few days ago but heard NOTHING!!

    Thank god i have the internet at work otherwise i'd be getting even more withdrawal symptoms from hukd

    Cheers for your help.

    25 Comments

    151 from a BT line, whats the problem?

    SuperEd

    What are the ways to report a fault?

    You can report a fault online or by phone:
    # Residential customers call: For free on a BT line 151
    # For free on a non-BT line 0800 800 151
    # From a mobile 800 800 151 (there may be a charge)

    151 is the best way, they just take forever to respond sometimes! If it's an internet related problem, go through internet provider first, as they do not solve these kinds of faults directly (as broadband supplier pays BT to sort out problems!)

    Original Poster

    I've just got no dial tone so cant use bt line, will have to be mobile.
    Looked at everything else and cant see any probs so presume it's the line.
    I guess i'll use that 800 800 151 number but im guessing its gonna cost a fortune
    Thanks for your help guys, Rep'd.

    Anybody had any problems like this before?
    Just wondering how long im gonna have to wait?

    magough;7165452

    I've just got no dial tone so cant use bt line, will have to be … I've just got no dial tone so cant use bt line, will have to be mobile.Looked at everything else and cant see any probs so presume it's the line.I guess i'll use that 800 800 151 number but im guessing its gonna cost a fortune :(Thanks for your help guys, Rep'd.Anybody had any problems like this before?Just wondering how long im gonna have to wait?



    Have you tried ringing 151 from the phone?

    magough;7165452

    I've just got no dial tone so cant use bt line, will have to be … I've just got no dial tone so cant use bt line, will have to be mobile.Looked at everything else and cant see any probs so presume it's the line.I guess i'll use that 800 800 151 number but im guessing its gonna cost a fortune :(Thanks for your help guys, Rep'd.Anybody had any problems like this before?Just wondering how long im gonna have to wait?



    last year it happened to be no dial tone but internet worked called engineer came and put a new adsl filter and got charged £80 and the adsl filter was only a few quid :x anyways check your adsl filter

    Original Poster

    Borat;7165530

    last year it happened to be no dial tone but internet worked called … last year it happened to be no dial tone but internet worked called engineer came and put a new adsl filter and got charged £80 and the adsl filter was only a few quid :x anyways check your adsl filter



    Hmmm, how do i do that? :oops:

    Original Poster

    Starr;7165495

    Have you tried ringing 151 from the phone?



    No but as theres nothing there just silence, i presume it wouldn't work?

    magough;7165572

    No but as theres nothing there just silence, i presume it wouldn't work?


    PM me your tele number I'll test your line

    Original Poster

    Paddy_o_furniture;7165630

    PM me your tele number I'll test your line



    You work for BT lol.

    Original Poster

    just rang the 800 800 number and it gave me another number that said is at normal rate and will come out of my inclusive minutes.
    Incase anybody else needs it, its 0330 1234 151

    magough;7166684

    You work for BT lol.


    Yeah, as an engineer.

    Original Poster

    Just got through and apparently there IS a fault on the line.

    Another bit of info though .... if you ask them to come and sort out a fault and they then find it's a problem within the house like an extension lead or the phone itself, they now charge you for the callout :?

    The guy was very helpful (and english which made a nice change!), theyre gonna keep me updated by text :thumbsup:

    Cheers anyway Paddy

    magough;7166883

    Just got through and apparently there IS a fault on the line.Another bit … Just got through and apparently there IS a fault on the line.Another bit of info though .... if you ask them to come and sort out a fault and they then find it's a problem within the house like an extension lead or the phone itself, they now charge you for the callout :?The guy was very helpful (and english which made a nice change!), theyre gonna keep me updated by text :thumbsup:Cheers anyway Paddy


    Have you eliminated your internal wiring/apparatus?

    Original Poster

    Paddy_o_furniture;7166895

    Have you eliminated your internal wiring/apparatus?



    Well he said it's showing up as a fault and because my internets down too, it must be a fault, most likely outside the building.

    magough;7166913

    Well he said it's showing up as a fault and because my internets down … Well he said it's showing up as a fault and because my internets down too, it must be a fault, most likely outside the building.


    Don't take the chance for the sake of 2 minutes work.
    http://www.binarybob.plus.com/matt/master_socket_test.jpg
    Remove the 2 screws in the front of your master socket, detach the removeable face plate and try a phone (nothing else) into the socket circled. Did they divert your calls to a mobile? If the engineer comes in your house and proves the fault internally (by doing what I have explained) you will get charged.

    Original Poster

    Ok will try and give it a go when i get home tonight.
    They sent me this vid clip ]http//ww…7yw

    Any idea how much the charge would be?

    magough;7167006

    Ok will try and give it a go when i get home tonight.They sent me this … Ok will try and give it a go when i get home tonight.They sent me this vid clip http://www.youtube.com/watch?v=NGtz-GCi7ywAny idea how much the charge would be?


    Different from provider to provider, when it was just BT (and not openreach) it was over £100. Drop me a PM if stuck

    well done paddy I was just about to say take the front off the socket. but carried on reading and saw you had sorted them out.:thumbsup: I am a fibre jointer in Basingstoke by the way

    talogon;7169039

    well done paddy I was just about to say take the front off the socket. … well done paddy I was just about to say take the front off the socket. but carried on reading and saw you had sorted them out.:thumbsup: I am a fibre jointer in Basingstoke by the way


    I leave the company in March, took my bit:oops:

    good for you it aint what it was. :thumbsup:

    Did Basingstoke the solent/tracker trial? How'd you get on Magough

    Original Poster

    Despite doing a 14 hour day and having to go to bed as soon as i got in from work late last night, your words of the £100 were ringing through my mind lol.
    I hunted high and low for the right screwdriver and undid the screws and tried the phone in the socket on the right.
    Still got no dial tone so just hope i did it right as i was tired cos cant afford a £100 hit 2 weeks before crimbo!!

    Thanks for your help, Rep'd

    Sorted?

    Original Poster

    Yep, received call yesterday morning from engineer saying he need access to the property (which wasn't gonna happen as i was miles away in buckinghamshire ta work).
    He said he found a fault outside but couldnt test the phone as he was getting no signal.
    I'd turned the elecy off at the plug :oops:
    Got home late last night and it worked.
    BT even rang me a couple of times to check if it was fixed as the engineer had told them it was.
    All in all pretty happy with BT and their customer service.
    Thanks for your help too mate :thumbsup:
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. So, whose already pre-ordered a Scorpio and where from?916
      2. Are these two things distinctly different to you?2484
      3. 'Hard' Brexit offers '£135bn annual boost' to economy - BBC News1014
      4. 75% off Sky TV for existing customers. Only works when you call the specifi…17416151

      See more discussions