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Faulty electrical item from ebay after 4 months - what is the best course of action?

Posted 23rd Feb 2014
Quick question, I purchased an item from ebay nearly 4 months ago and it has now gone faulty. I sent the seller an email over a week ago but they haven't replied.

What is the best way to deal with it?

The ebay resolution center gave me an option for item not as described, but if I click that it doesn't show this item (too old?). If I look at my purchase history there is an option to "Return item" next to it's listing but when I click that it just says "There has been a technical error".

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