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faulty kinect

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Found 1st Aug 2014
Mate is having trouble setting up a brand new xbox and kinect, the xbox works fine but apparently not the kinect. He gets:

ERROR message C000009d

On being plugged in, the green light just keeps flashing and it says starting up but then stops. A ref light came on the sensor then went out before starting to flash green again and on the screen says starting up but then there is just a
red light on the sensor. Anyone have any ideas what the problem may be or what to try?

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