Faulty PS3 bought April 08 at HMV - any chance of them changing it?

87 replies
Found 3rd Sep 2009
My sisters PS3 has developed a fault today, it wont read any BR discs etc, and microsoft dont want to know as its older than a year, they will charge. We have the receipt, it was bought in April 08, is there any chance HMV will change it do you think? or is this a small courts sales of goods act jobbie?

thanks guys

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Microsoft don't want to know about your broken Sony PS3.....how outrageous :roll:

u rang microsoft to fix a fault ps3? ;-)

No wonder Microsoft don't want to know..

Sony is PS3...
Xbox is Microsoft...

hahaha :lol:

Rep left............ :roll:

Try Nintendo next....

I have a faulty ps4 bought in 2013-is it still in warranty?

saveuk;6199641

Rep left............ :roll:Try Nintendo next....



and as a last resort sega :thumbsup:

Phone Dell?

if hmv wont help-write directly to richard branson:whistling:

i think it was an honest mistake, and they actually rang sony!

Talk to Frank...he might help

This is definitely up there with ]this. (clicky!!)

leefal;6199721

This is definitely up there with ]this. (clicky!!)


naw, doesn't touch that thread.

Subscribed.

leefal;6199721

This is definitely up there with ]this. (clicky!!)



Nowhere near it

On a serious note

I went into hmv told them my elite had RRD and they switched it over straight away as it was just within a year and i had my receipt.

It didnt have RRD :whistling:

You're not right your dead right Timothy, but it's a great excuse to bump it again.

leefal;6199743

You're not right your dead right Timothy, but it's a great excuse to bump … You're not right your dead right Timothy, but it's a great excuse to bump it again.


Agreed:-D

Original Poster

LOL I meant Sony!! I called Sony, I really am losing it...

do you think i have any chance of a replacement though in store?just under 4 months out of warranty

EDIT - and maybe a mod could change my initial post to Sony please :-)

My sisters PS3 has developed a fault today, it wont read any BR discs … My sisters PS3 has developed a fault today, it wont read any BR discs etc, and microsoft dont want to know as its older than a year, they will charge. We have the receipt, it was bought in April 08, is there any chance HMV will change it do you think? or is this a small courts sales of goods act jobbie?thanks guys



Just to keep everyones comments in context.

http://upload.wikimedia.org/wikipedia/en/thumb/5/5c/CBM_Logo.svg/64px-CBM_Logo.svg.png

For all you PS3 needs..

But anyway I doubt HMV will care.

I rang Microsoft last week and this is how the conversation went.

Me: I'm running Windows Vista...
Helpdesk: Yes...
Me: And my computer isn't working!
Helpdesk: Yes, you already said that.

leefal;6199721

This is definitely up there with ]this. (clicky!!)




you may laugh,but some of us made a fortune with that time difference tip-I just won 100k on england winning the 2010 world cup:whistling:

spoilers:terry scores the winning goal

Original Poster

saveuk;6199782

For all you PS3 needs..But anyway I doubt HMV will care.



as in that will tell me know or they will just change it?

HMV will fob you off....

Im sure if you say to sony that its a PS3 issue and not just the drive. Im sure i read they will fix it.. i could be and maybe am wrong as my ps3 is alive and well so aint really read up on it.

Kind of like the RROD but the PS3 version.

Original Poster

saveuk;6199907

HMV will fob you off....Im sure if you say to sony that its a PS3 issue … HMV will fob you off....Im sure if you say to sony that its a PS3 issue and not just the drive. Im sure i read they will fix it.. i could be and maybe am wrong as my ps3 is alive and well so aint really read up on it.Kind of like the RROD but the PS3 version.



I did, but they were completely disinterested as its over 12 months warranty, even rang twice as tbh id rather they just replaced it less hassle for my sis but there you go

bluejmc2005;6199950

I did, but they were completely disinterested as its over 12 months … I did, but they were completely disinterested as its over 12 months warranty, even rang twice as tbh id rather they just replaced it less hassle for my sis but there you go



You are covered by the "Sale of goods act", read up on it, and approach HMV.
"Warranties" mean nothing.

Original Poster

thesaint;6200014

You are covered by the "Sale of goods act", read up on it, and approach … You are covered by the "Sale of goods act", read up on it, and approach HMV."Warranties" mean nothing.



Yeah I have done lots of reading on it, and i'll go down that route if i have to, i just wondered if you thought there was much chance at a store elvel of them accepting it and replacing the console

haha!

U serious or u havin a laugh

SONY PS3??????????

EDIT: See i'm a bit late with the pun

Good place to start to get some sound advice would be Consumer Direct. I have used them loads of times now and they have never failed me yet. Yes its ok to quote the Sales Of Goods Act 1979 etc etc... but it aint that easy believe me, and i really do beg to differ with anyone that says it isnt coz ive been in that situation now many a time. Its a long drawn out prcess that could potentially take quite some time. Big companies with good legal representatives dont just 'buckle' when they hear the words 'Sale Of Goods Act' etc.

Consumer Direct know the law to a tee. Phone them, they will open a case file for you and help with whatever route you wanna proceed with. Its always worth a phonecall just to get sound advice... and let us know what they say coz im sure lots of peeps on here will wanna know the same ;-)

Squelds;6200141

Good place to start to get some sound advice would be Consumer Direct. I … Good place to start to get some sound advice would be Consumer Direct. I have used them loads of times now and they have never failed me yet. Yes its ok to quote the Sales Of Goods Act 1979 etc etc... but it aint that easy believe me, and i really do beg to differ with anyone that says it isnt coz ive been in that situation now many a time.Consumer Direct know the law to a tee. Phone them, they will open a case file for you and help with whatever route you wanna proceed with. Its always worth a phonecall just to get sound advice... and let us know what they say coz im sure lots of peeps on here will wanna know the same ;-)


I've had tough times with it too.

Original Poster

Squelds;6200141

Good place to start to get some sound advice would be Consumer Direct. I … Good place to start to get some sound advice would be Consumer Direct. I have used them loads of times now and they have never failed me yet. Yes its ok to quote the Sales Of Goods Act 1979 etc etc... but it aint that easy believe me, and i really do beg to differ with anyone that says it isnt coz ive been in that situation now many a time. Its a long drawn out prcess that could potentially take quite some time. Big companies with good legal representatives dont just 'buckle' when they hear the words 'Sale Of Goods Act' etc.Consumer Direct know the law to a tee. Phone them, they will open a case file for you and help with whatever route you wanna proceed with. Its always worth a phonecall just to get sound advice... and let us know what they say coz im sure lots of peeps on here will wanna know the same ;-)



would you recommend I pay HMV a visit with the console first and see before calling them, or open up a case file with them then go to HMV? thanks for the reply btw

See.... like i said, big companies with good legal representatives dont just 'buckle' any more with people who jump on this whole 'Sale Of Goods Act gives me reasonable amount of years for the goods to be of satisfactory quality' shiyt. So many people who havent been through it are so quick to say it is, reading the old standard.. what 6 years yes ? Thats what everyone seems to think isnt it. Well ahhh NO... sorry but its not set in stone unfortunately.

Listen... give them a call... best way ;-)

EDIT.. no phone them as soon as. They are very friendly and very helpful... if you never ring them back it dont matter. I always do though and tell them how it went, which i think they appreciate. It dont matter if you open a new file first... LOL ive had 3 on the go at once (i think they know me by first name now hehe!). At least if you do phone them first you are forearmed before going back to HMV ;-)

PPS im sure Sony and HMV will NOT want to know as it over their 1year terms. Unfortunately companies like that arnt usually 'generous' sorry to say. Some peeps get lucky some dont... at least going in forearmed you know exactly where you stand legally.

Other terminology i have learned is 'beyond unreasonable repair' and this is where people get confused with the whole 6 year thing. If the unit can be repaired to a satisfactory standard out of warranty, like say replacing the BR drive on your PS3, then you will usually have to fit the bill. IF however the unit is completely ferked... like a telly i once got that knacked up after 1.8 months and stick in bin time THEN thats where you start using the whole 6 years supposed to last an acceptable amount of time stuff. NOW you have also got to take into account general wear and tear... if its an on/off button on your tv you will use it pretty much every day. If it goes after 1.5 years then its general w/tear. No HOW do you prove that you HAVENT been using you BR drive every day for 1.4 years for 24 hours at a time ? You cant yes ? So in the eyes of the law its tricky... if that makes any sense LOL.

Perhaps i should stop babbling and let u ring them ok... let us know how it goes ;-)

Squelds;6200225

See.... like i said, big companies with good legal representatives dont … See.... like i said, big companies with good legal representatives dont just 'buckle' any more with people who jump on this whole 'Sale Of Goods Act gives me reasonable amount of years for the goods to be of satisfactory quality' shiyt. So many people who havent been through it are so quick to say it is, reading the old standard.. what 6 years yes ? Thats what everyone seems to think isnt it. Well ahhh NO... sorry but its not set in stone unfortunately.Listen... give them a call... best way ;-)EDIT.. no phone them as soon as. They are very friendly and very helpful... if you never ring them back it dont matter. I always do though and tell them how it went, which i think they appreciate. It dont matter if you open a new file first... LOL ive had 3 on the go at once (i think they know me by first name now hehe!)


Exactly.
If you bought a 32' HDTV for £20 brand new from argos, and it happened to last for 4 years. You couldnt use SOGA because its more then a reasonable time that it's worked for the price of the item.

Original Poster

Squelds;6200225

See.... like i said, big companies with good legal representatives dont … See.... like i said, big companies with good legal representatives dont just 'buckle' any more with people who jump on this whole 'Sale Of Goods Act gives me reasonable amount of years for the goods to be of satisfactory quality' shiyt. So many people who havent been through it are so quick to say it is, reading the old standard.. what 6 years yes ? Thats what everyone seems to think isnt it. Well ahhh NO... sorry but its not set in stone unfortunately.Listen... give them a call... best way ;-)EDIT.. no phone them as soon as. They are very friendly and very helpful... if you never ring them back it dont matter. I always do though and tell them how it went, which i think they appreciate. It dont matter if you open a new file first... LOL ive had 3 on the go at once (i think they know me by first name now hehe!). At least if you do phone them first you are forarmed before going back to HMV ;-)



cool, i'll give them a call first thing in the morning and go from there. I'll be sure to call consumer direct and not microsoft too ;-0 :thumbsup:

bluejmc2005;6200212

would you recommend I pay HMV a visit with the console first and see … would you recommend I pay HMV a visit with the console first and see before calling them, or open up a case file with them then go to HMV? thanks for the reply btw



Yes, got to HMV and see what they say. Only mention the S.O.G.A if you understand it.
If they decline you, write down their response in front of them, and get names, and let them know that you are going to seek legal advice from Consumer Direct.

Original Poster

thesaint;6200310

Yes, got to HMV and see what they say. Only mention the S.O.G.A if you … Yes, got to HMV and see what they say. Only mention the S.O.G.A if you understand it.If they decline you, write down their response in front of them, and get names, and let them know that you are going to seek legal advice from Consumer Direct.



My understanding from my reading is that the sales of goods act states an item should last for a reasonable time, and 1 yrs and 4 months would not be likely deemed that with a PS3. Also that my beef is with HMV, muy supplier, not Sony. I am confused about this 2 year EU law stuff I have just found though! its a minefield!

Original Poster

Squelds;6200225

See.... like i said, big companies with good legal representatives dont … See.... like i said, big companies with good legal representatives dont just 'buckle' any more with people who jump on this whole 'Sale Of Goods Act gives me reasonable amount of years for the goods to be of satisfactory quality' shiyt. So many people who havent been through it are so quick to say it is, reading the old standard.. what 6 years yes ? Thats what everyone seems to think isnt it. Well ahhh NO... sorry but its not set in stone unfortunately.Listen... give them a call... best way ;-)EDIT.. no phone them as soon as. They are very friendly and very helpful... if you never ring them back it dont matter. I always do though and tell them how it went, which i think they appreciate. It dont matter if you open a new file first... LOL ive had 3 on the go at once (i think they know me by first name now hehe!). At least if you do phone them first you are forearmed before going back to HMV ;-)PPS im sure Sony and HMV will NOT want to know as it over their 1year terms. Unfortunately companies like that arnt usually 'generous' sorry to say. Some peeps get lucky some dont... at least going in forearmed you know exactly where you stand legally. Other terminology i have learned is 'beyond unreasonable repair' and this is where people get confused with the whole 6 year thing. If the unit can be repaired to a satisfactory standard out of warranty, like say replacing the BR drive on your PS3, then you will usually have to fit the bill. IF however the unit is completely ferked... like a telly i once got that knacked up after 1.8 months and stick in bin time THEN thats where you start using the whole 6 years supposed to last an acceptable amount of time stuff.



OK, cool. Ill go in tommorow, I wont even mention thwe date ill let them sus it out, and I guess we shall see what they say. i just want a working PS3!! thanks again for your advice and everyone esle, rep added to you all

Ahhh from what you said earlier about your beef is with HMV... well now you get into new territory called 'The Point Of Sale'.

Your beef unfortunately WILL be with Sony. The Point of Sale is only liable for 1 year, anything after that period is down to the manifacturer. Some POS's will help you as much as they can... if they are worth their weight... others will not and quite legally pass you back to the manifacturer.

I got an American Fridge Freezer from an online company many years back now, 365electrical. I had it break down 5 times in the first 2 years with the SAME fault every time. This fridge was a nightmare, and eventually ended up on Watchdog. 3 years down the line i had enough and looked into my legal standings. Went back to 365 and they sorted it out with Samsung who eventually got the unit 'uplifted' and replaced with the newest all singing model. BUT again, twas only because i had what is termed as 'A Re-Occuring Fault'... one that should of been sorted out on first repair. If all the faults had been different then i would of been told to go away by Samsung no doubt.

Legal stuff can be a nightmare m8 trust me... leave it to the pros and get on that blower in morning ;-)

Squelds;6200501

Ahhh from what you said earlier about your beef is with HMV... well now … Ahhh from what you said earlier about your beef is with HMV... well now you get into new territory called 'The Point Of Sale'.Your beef unfortunately WILL be with Sony. The Point of Sale is only liable for 1 year, anything after that period is down to the manifacturer. Some POS's will help you as much as they can... if they are worth their weight... others will not and quite legally pass you back to the manifacturer.



What a load of tosh. He didn't buy anything from Sony.

m8 no offense but you need to read up on Point Of Sale. Anything after a standard 1 year contract with the POS is then deemed as a manifacturer problem, thus sorted out with them. Like i said some POSs will help, other will pass you straight back to the manifacturer.

Look at Samsung.. they give 2 year warranties on their fridges ok. for the first year you could legally contact you POS if you had a prob and they would HAVE to sort it out. After that year its not the POS who are responsible its Samsung. Just coz Samsung give you 2 years doesnt mean that Currys for instance will honour that... i will be at that stage passed on to Samsung... Currys wont wanna know... they as the POS only have to legally sort it out for a year.
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