Faulty Sony TV..KDL-40BX420 LESS than two years old!

2 replies
Found 30th Nov 2014
Bought from Argos in Nottingham 2012 for nearly £400....now picture has gone!!!
The TV starts ok and the remote works but the picture is bright green and red all the time!!??
Picture also breaks up eventually.
The TV belongs to my mate I would guess it is out of warranty but is it worth him contacting Sony or even Argos in the hope they might be able to help him or should he just write it off as a crap Sony TV?
I once thought Sony TV's lasted years....this one lasted less than two so has Sony got a quality issue nowadays with their products?


contact sony direct but as it is 2 years old u will have to prove the fault is with manufacturer also google google google... if its a common fault there will be loads on google... other search engines available. i had a tv die after 13months though and had a horrible time replacing it... i dont even think its economical to repair tvs now days...

Just found this from the Guardian newspaper.

Following the letter last week about John Lewis not responding to a claim under its "never knowingly undersold" policy, one question springs to mind. I thought all electrical goods now come with a two-year guarantee under EU rules.

If so, surely that means John Lewis should be offering your writer the difference in the price – or perhaps other rival stores are not complying with EU regulations? HR, Llangeitho, Ceredigion

Yours was one of a number of letters we received making this point, so we thought it would be a good opportunity to clarify the rules. The European Directive 1999/44/EC says all EU countries have to ensure a retailer could be held liable for all "non-conformities" which manifest within two years from delivery.

However, because the Sale of Goods Act (SOGA) meets or exceeds most of the directive's requirements, this overrides the EU directive. The act requires three things: the goods must be as described; they must be of satisfactory quality, which is determined by description, price, durability, freedom from minor defects; and they must be fit for purpose.

Because manufacturers tend to give one year's warranty on goods, retailers will usually push you in their direction if the product breaks inside the first year.

However, SOGA provides cover for goods bought for up to six years – in England and Wales. This means if a TV fails after 13 months, you still have rights. Assuming the item has failed through no fault of yours, and it was "reasonable" to expect it to last longer – given its cost/quality – you should demand, under the Sale of Goods Act, that it be replaced or repaired by the retailed, not the manufacturer. Once the item is six months old, the onus is on you, the consumer, to show the item failed as a result of a manufacturing fault.


If you can prove it has failed as a manufacturing defect then you can make a claim for repair or partial refund. You will not get the full cost back but you should be able to claim something especially if there have been lots of other failures too but Sony will never admit to that.
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