Faulty USB Hard Drive - What to do??

I bought a 640GB External USB drive online about 6 months ago (Its a Western Digital External USB one) and the power supply which attached to it has packed in. Ive rang the company and they said the issue is well known and that i was to have to get in touch with WD to get a replacement charger. Now ive been trying for over a week to get in touch with them (emails quoting my serial numbers etc ) and im getting nothing back. Im obbviously getting annoyed now as my product is under warrenty and i need the info on the drive and no one is taking responsibility. What should i do?

6 Comments

Ring them?
0800-ASK4WDEU
(0800- 27549338)

If you need the info, take the HDD out of the enclosure and put it into your PC as a slave.

Although I think this invalidates the warrenty... But they'll most likely just need the power supply so will never know

My mate's WD drive's power supply blew within the first month of him owning it. He too got the runaround from PC World and Western Digital. In the end, I just showed him how to hack his power cable so that it fed from the PC's internal power supply. Only took about ten minutes, and it turns out to be quite handy, since it saves him a power socket. If you don't get anywhere, give me a shout, and I'll show you how to do the same.

Original Poster

yeah the thing is tho im not using the drive in a PC, im using it in a 360. I will try to ring them again but couldnt even get through previously thats why i filled in there email form. Could this drive just go into another usb enclosure and work as normal?

kristianity77;5575103

yeah the thing is tho im not using the drive in a PC, im using it in a … yeah the thing is tho im not using the drive in a PC, im using it in a 360. I will try to ring them again but couldnt even get through previously thats why i filled in there email form. Could this drive just go into another usb enclosure and work as normal?



Oh right sorry.

Yeah I assume that it should work in another enclosure - Worth a shot I don't doubt the drive will work, but unsure if the enclosure is compatible with X360, but I'm guessing it'l be fine.

I am sure you will find that your contract is with the suppliers not the manufacturers, it is not for you to run around getting the solution. The supplier is duty bound to either replace or repair within the first two years of its life....
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