Expired

Find an xbox one Manager/Customer service higher up

22 replies
Found 25th Jul 2014
Anyone know if it is possible, or anyone know a manager in microsofts xbox one department, talked to lots of customer service people who seem to have little idea of how to help my unique situation.

Any help would be appreciated. Want to talk to someone who may be able to actually help

22 Comments

Hello! I am an Xbox Community Ambassador, so can offer some assistance. If you want, we can talk via PM?

Just note that while I am allowed to help on other sites than xbox.com (like HUKD), I cannot take any personal information from you (obviously to protect your data!).

So, let me know if I can help.

Whats it about

Original Poster

Basics.
My xbox live account was created in the UK (10 years ago)
I bought my Xbox one in the US (Was living there)
I currently live in Asia (Where xbox one is not out)

My xbox one power cord/brick stopped working. Can find no answer as to how to get it replaced, and get them to send it back to indonesia.

Was told Singapore could do it, then singapore later said they wouldn't...not that they couldn't just they wouldn't.
problem is the country i live in is hard to ship from (Thing get stolen alot) so that means postage is very high.

So if i was to ship to the US i would be paying hundreds of dollars.

But if i could ship to anywhere in asia it would be much cheaper.

glenncraneuk

Basics.My xbox live account was created in the UK (10 years ago)I bought … Basics.My xbox live account was created in the UK (10 years ago)I bought my Xbox one in the US (Was living there)I currently live in Asia (Where xbox one is not out)My xbox one power cord/brick stopped working. Can find no answer as to how to get it replaced, and get them to send it back to indonesia. Was told Singapore could do it, then singapore later said they wouldn't...not that they couldn't just they wouldn't.problem is the country i live in is hard to ship from (Thing get stolen alot) so that means postage is very high.So if i was to ship to the US i would be paying hundreds of dollars.But if i could ship to anywhere in asia it would be much cheaper.


When mine broke they arranged a delivery service and i didn't pay anything, is it in warranty

Eden0032

Hello! I am an Xbox Community Ambassador, so can offer some assistance. … Hello! I am an Xbox Community Ambassador, so can offer some assistance. If you want, we can talk via PM?


Anyone can sign up to be an Community Ambassador lols

alanlukeb1

Anyone can sign up to be an Community Ambassador lols

Yep, they can. However, not many people stick with it! I have been an Ambassador for nearly 2 years and have helped over 850 customers through official methods. I have also helped people on Twitter and on HUKD.

Banned

Hello! I am an Xbox Community Ambassador, Please PM your Gamertag & password and i will sort this out for you.



Joke, Don't really do it lol

Original Poster

Sounds like mine is more complicated than most.....frustrating to say the least

Original Poster

Soo dissapointed so far. looks like they cant help

Have you tried tweeting direct to them? Seems a good way to get attention and get things sorted quickly

No business likes negative stuff out in the public domain

glenncraneuk

Soo dissapointed so far. looks like they cant help



kumusta Glenn

What about finding an Asian friend/family (either in Singapore or US) to call support and arrange delivery of the part to them so that they can then forward the part to you? << just a suggestion

Magandang gabii << assuming from the detail I hit the correct country

Original Poster

Looks like i can do that, but overall gunna cost me about 80USD

Thought Microsoft could do better than that as they are supposedly a worldwide company.

Looked at ps4 quickly and saw that they would be able to fix it in Indonesia.

glenncraneuk

Sounds like mine is more complicated than most.....frustrating to say the … Sounds like mine is more complicated than most.....frustrating to say the least



well it's not is it you return it to the original place you purchased it for a swap out or Micrrosoft directly, I'm also an xbox ambassador not that i needed to be tell you the obvious.

Where the account was created is irrelevant , where you live is irrelevant log into your account change your account details to current address (if you haven't already) register the serial number of the console to your account and initiate a repair

alanlukeb1

Anyone can sign up to be an Community Ambassador lols



not everyone is accepted, especially if you've got warnings on your account

zombrex

not everyone is accepted, especially if you've got warnings on your … not everyone is accepted, especially if you've got warnings on your account


Pretty easy to get accepted though and you can just make a new account with gold

alanlukeb1

Pretty easy to get accepted though and you can just make a new account … Pretty easy to get accepted though and you can just make a new account with gold



You don't need to be a gold member , over the age of 13 and no enforcement on account

zombrex

You don't need to be a gold member , over the age of 13 and no … You don't need to be a gold member , over the age of 13 and no enforcement on account


To qualify for the Ambassadors program, you must:

Be at least 13 years of age or older
Have at least 1500 Gamerscore
Have no prior Enforcement actions against your account
Have an active Xbox Live Gold Membership

alanlukeb1

To qualify for the Ambassadors program, you must: Be at least 13 years … To qualify for the Ambassadors program, you must: Be at least 13 years of age or older Have at least 1500 Gamerscore Have no prior Enforcement actions against your account Have an active Xbox Live Gold Membership



they must have recently changed it then as there was no gamerscore or gold requirement when I was accepted

zombrex

they must have recently changed it then as there was no gamerscore or … they must have recently changed it then as there was no gamerscore or gold requirement when I was accepted


Probably, I joined with 2 accounts when it started and one of which had the gamer-score reset and suspended

Original Poster

zombrex

well it's not is it you return it to the original place you purchased it … well it's not is it you return it to the original place you purchased it for a swap out or Micrrosoft directly, I'm also an xbox ambassador not that i needed to be tell you the obvious.Where the account was created is irrelevant , where you live is irrelevant log into your account change your account details to current address (if you haven't already) register the serial number of the console to your account and initiate a repair



It is more complicated. I can not change to where i live as where i live is not supported by Xbox. No idea why.

I have been told this by countless agents now.

glenncraneuk

It is more complicated. I can not change to where i live as where i live … It is more complicated. I can not change to where i live as where i live is not supported by Xbox. No idea why.I have been told this by countless agents now.



of course you can change account details to where you live, you just change the console region if live isn't supported where you are located to either UK, or US etc

They don't care where you are located aslong as address on account checks out

Original Poster

zombrex

of course you can change account details to where you live, you just … of course you can change account details to where you live, you just change the console region if live isn't supported where you are located to either UK, or US etcThey don't care where you are located aslong as address on account checks out



Yeh but the point is they won't send the replacement back to indonesia.
I have tried and tried but keep getting no. Even asked tio escalate to a manager and no luck
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Topcashback Trick or Treat competition75873
    2. Magazine competitions - Issue 43 @ tvchoicemagazine.co.uk88
    3. Win a trip to Dublin, with Ireland.com via Classic FM11
    4. Win a £100 Amazon Voucher From LoveMyVouchers55

    See more discussions