Finished with ASOS

Hello *****,

Thank you for your email, and I’m sorry to hear you’ve not received your order


I have checked and can confirm that unfortunately the parcel has been lost with our carrier and , I have processed a refund for your order as the items are sadly no longer in stock.

Please allow up to 10 working days for the funds to appear in your account.

I hope this helps, but please get back in touch if you have any further questions.




All the best,
*******

Took about 6 emails to get this sorted what a stupid site doesnt even have a call centre.

3 Comments

With the bad weather and backlog at carriers, this is bound to happen sometimes. ASOS have always delivered no problem to me.

There is a couple of numbers on saynoto0870

01442 835820

020 7756 1000

Just in case you want to ring up and tell them exactly how you feel.

My sister has been complaining of ASOS's poor customer service recently. They also keep leaving their goods outside! They wont wait for anyone to answer the door at times...
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