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    For anyone that needs to know how to cancel there £1 - Month Xbox Live Sub

    After people querying what to do on the tread i phone MS this morning and found out what u need to do and why people are getting error message when they try and remove ur card details what to do is below and i hope it helps some people even thou im sure some people already know

    4 Comments

    Original Poster

    to update people what u need to do as i just phone MS

    you need to call them on 08005871102 and ask them to stop the renewal u cant remove card details online untill the subscription has ended. if u try and remove ur card before the sub has ended you will get an error to call customer services

    once they stop the renewal and the subscription has ended u can then go online an remove the card details

    i just phone ms and does this they were quite helpful thou u do have to answer the whys u dont want to renew once i said because PS3 is free they said if i upgrade to 12 month for 39.99 they would give me 1600 ms points but i still said no lol

    so mine wont renew and i got 1 month for £1 so hot deal and only takes 5 mins to sort out

    hope this helps people

    Make sure you check your personal details on your xbox360, if your credit card details are still on your account, call them back up and ask them to remove it while your on the phone.

    I asked for my credit card details to be removed when I got rid of my card.
    The team leader from Xbox called me to confirm it had been removed.. only to discover 1 year later that they have tryed to take out the monies.

    As the card was destoyed they were unable to take my payment and locked my profile.
    They asked me to pay £40 for that years subscription.

    I agured and manged to have my account unlocked and they waved the £40 fee.
    I ended up with a years live for free.

    ..
    My advidce is dont just asume that they have removed your card details... Check!

    Original Poster

    Tanchi;5523496

    Make sure you check your personal details on your xbox360, if your credit … Make sure you check your personal details on your xbox360, if your credit card details are still on your account, call them back up and ask them to remove it while your on the phone.I asked for my credit card details to be removed when I got rid of my card.The team leader from Xbox called me to confirm it had been removed.. only to discover 1 year later that they have tryed to take out the monies.As the card was destoyed they were unable to take my payment and locked my profile.They asked me to pay £40 for that years subscription.I agured and manged to have my account unlocked and they waved the £40 fee.I ended up with a years live for free...My advidce is dont just asume that they have removed your card details... Check!




    just remove it urself online in account mangement page u can see it removed when is done but u cant remove anycard details untill ur subscripition is expired read the op

    thanks for that.:thumbsup:
    rep added.
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