for those that bought things in the 3 for 1 superdrug glitch...

15 replies
Found 2nd Dec 2008
Has your stuff arrived? I got a dispatch email ages and ages ago but the stuff hasn't turned up....i'm feeling sceptical and about to email them. Curiosity is getting the better of me and I wondered if everyone else has got their stuff ok?

15 Comments

I got mine a about a week ago

Original Poster

Kellie + Paisley;3639308

I got mine a about a week ago



How long was it between dispatch email and you getting it? I think I've waited long enough, Christmas might be approaching but I don't think its going to hold things up that much just yet.

Original Poster

supposedly posted on 20/11/08

You should get in touch with them Bella. I got mine not long after I ordered. If they say dispatched somethings not right there. You should let them know you haven`t received it.

My order got cancelled but they said they'd honour it- they reprocessed my order at full price and said they'll put the refund back onto my card, but nothing despatched/taken off my card yet! I'd email them, sounds odd that nothing's turned up.

Original Poster

rosie2008;3639398

You should get in touch with them Bella. I got mine not long after I … You should get in touch with them Bella. I got mine not long after I ordered. If they say dispatched somethings not right there. You should let them know you haven`t received it.



Well I have drafted a quick email, just wanted to know if others have their stuff. Didn't want to complain too loudly considering the circumstances.

bellabonkers;3639435

Well I have drafted a quick email, just wanted to know if others have … Well I have drafted a quick email, just wanted to know if others have their stuff. Didn't want to complain too loudly considering the circumstances.



They are honouring all the orders anyway so dont worry about it. Best to enquire cos that`s a long time since your dispatch email. I`m sure on the original thread that people were commenting they had received theirs.

Received mine last week

bellabonkers;3639352

How long was it between dispatch email and you getting it? I think I've … How long was it between dispatch email and you getting it? I think I've waited long enough, Christmas might be approaching but I don't think its going to hold things up that much just yet.



this is what I posted on another thread

for everyone who hasn't recieved order yet --- my friend she emailed them and this is the reply she recieved

Please be advised that we are aiming to despatch all remaining orders by Wednesday 26th November, for delivery within 4 working days. lease accept our sincere apologies for the delay.


--- it was despatched on 19th and recieved on 24th

Original Poster

Kellie + Paisley;3639871

this is what I posted on another thread for everyone who hasn't recieved … this is what I posted on another thread for everyone who hasn't recieved order yet --- my friend she emailed them and this is the reply she recieved Please be advised that we are aiming to despatch all remaining orders by Wednesday 26th November, for delivery within 4 working days. lease accept our sincere apologies for the delay.--- it was despatched on 19th and recieved on 24th



thank you very much.
I have emailed them now. Hope I get a quick reply.

I rang them up on monday and the guy i spoke to said 'i've released it now, so it should be with you by the end of the week' - just recieved my entire order this morning!!!! so i'm very happy now - xmas shopping all done :-D

Original Poster

I got an email response from superdrug this afternoon. Apparently Parcel Force tried to deliver but I wasn't in so they left it at the post office depot...

this is the email I got...

Thank your for your email.

Prior to a previous conversation with Parcel Force the order was attempted to be delivered by nobody was at home to recieve the order. So your order is currently at the local Post office Depot. The details are as follows:

1 ****** view
********* Lane
***********

Contact number: ************

All you need to collect your goods, is a proof of address and identity.


Severel things wrong with this.
If someone isn't in shouldn't a card be left?
I live in a village and the address they have given is a post office counter not a post office depot.
Are the post office and parcel force not rivals?
and...as discussed yet no one thought to inform the customer?

I emailed them back asking if they were sure they had the right details as its just a PO counter! not a depot. They also don't seem to know what street it was on having given two street names in the "left at" address. I asked for a consignment number as well so that I may place a complaint.

Banned

PF are lazy and don't always leave cards

Sometimes (usually by prior arrangement but not always) PF will deliver to a local post office if you are not in, its more than likely correct, its happened to me before.

Original Poster

colinsunderland;3653849

PF are lazy and don't always leave cardsSometimes (usually by prior … PF are lazy and don't always leave cardsSometimes (usually by prior arrangement but not always) PF will deliver to a local post office if you are not in, its more than likely correct, its happened to me before.



really?
Thanks for that. It seemed odd to me.

I made 2 orders. The first was despatched quite quickly and though I wasn't in when it was delivered I was left a card to say it had been left at my local post office counter. The second order up until yesterday still showed as 'in progress' on superdrug's website so I emailed them to find out what was going on with it. I have since had a reply saying that it has now been despatched. Yippeee!!
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