Forgot amazon account and charged for prime

I made a new account for a prime trial last month but cannot remember the account details. Email etc... just saw a 7.99 charge to my card. anyone know how to go about stopping the prime membership?

20 Comments

Jump on to live chat, confirm your address. Should be easy

Or just cancel your card

Go on Live Chat. As long as you haven't used the Prime service since being charged they will probably refund you.

Original Poster

Hm gave them a call and they can't do anything. .. I don't have my email I signed up with so they can't do anything

So when you say a 'new account' have you never used Amazon before?

Original Poster

ipswich78

So when you say a 'new account' have you never used Amazon before?


i have used amazon before

podface1

i have used amazon before


So why a new account? Why didn't you use your existing one for the Prime trial?

Original Poster

Well called again and they said the search criteria they have is an email or phone number... and since I can't provide them I'll have to go through my bank

Log on to Amazon and cancel it in the My Account section. You won't get your first months fee back this way but you won't be charged any further.

momartin

Log on to Amazon and cancel it in the My Account section. You won't get … Log on to Amazon and cancel it in the My Account section. You won't get your first months fee back this way but you won't be charged any further.



How can he log on if he can't remember any of his details, including his email address?

momartin

Log on to Amazon and cancel it in the My Account section. You won't get … Log on to Amazon and cancel it in the My Account section. You won't get your first months fee back this way but you won't be charged any further.



From op: but cannot remember the account details. Email etc

ipswich78

So why a new account? Why didn't you use your existing one for the Prime … So why a new account? Why didn't you use your existing one for the Prime trial?




New account = new prime trial

rinse and repeat.

Not sure why my comment was voted down when it's really the only way for them not to charge him

I evidently didn't read the op properly, sorry for offending people!
There's probably not much you can do if you don't have the account details. You'll have to contact your bank to have the DD stopped but this could incur charges if Amazon try to take it next month.

OP just cancel your card (I'm pretty sure they'd take the £7.99 off your card, not by DD) then sign up for another account and remember your details When you take the Prime Trial you can go to your account and cancel it straight away. You'll still have it for the month and you won't be charged at the end of it.
People are taking the pi** by down voting me but I know I'm right. Nobody but me has given you the right advice :P

Original Poster

They told me I'd I go through the bank and get a refund it'll automatically cancel my membership on amazon's end so will have to pop in tmoz

Search your emails as Amazon would have sent you one to verify your new account.
Search for the day you opened it.

waynester21

OP just cancel your card (I'm pretty sure they'd take the £7.99 off your … OP just cancel your card (I'm pretty sure they'd take the £7.99 off your card, not by DD) then sign up for another account and remember your details When you take the Prime Trial you can go to your account and cancel it straight away. You'll still have it for the month and you won't be charged at the end of it.People are taking the pi** by down voting me but I know I'm right. Nobody but me has given you the right advice :P


I think you'll find people are down voting you because of your dishonesty.

Dishonesty? He can't remember his details therefore he can't log in to cancel Prime. If he can't log in he can't use it so he's paying £7.99 a month for nothing. If he cancels his card Amazon aren't losing out and neither is he. He isn't using Prime, just paying for it. This lot must be thick or something if they can't see that.

The funny thing with this one is you have to go into it and chose the monthly option or it would have been the full £79 they took. Next time when you go into cancel make sure you do
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