Forgot to register boiler warranty

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Posted 28th Oct
So i had a new boiler installed in a tenants flat 10 months ago. I totally forgot to register the warranty. Today, there is an issue with the boiler, i call Biasi and they tell me its not registered therefore you will not get the 5 year warranty. Only the 12 months from installation! Is there nothing i can do to get the 5 years?
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sir78628/10/2019 14:27

Thanks for all the replies guys. There was a registration card amongst the …Thanks for all the replies guys. There was a registration card amongst the docs i opened today which did say register within 30 days. Person on the phone did say it was their “terms and conditions”. I’ve tried the Trust Pilot route, given a lenghty 1 star review. Lets see if the social media team is willing to help.


Seriously? You gave them a bad review because YOU forgot to adhere to their T's & C's? No disrespect intended but that's not really fair either, is it? I have sympathy for your situation but that seems a tad spiteful - considering the boiler IS still under manufacturers warranty.

Oh well. good luck with your endeavours, sir786. I hope you can get a satisfactory result.
Snowflake generation, makes a mistake but wants someone else to pay for it and stamps feet having a tantrum and telling everyone who will listen.
29 Comments
ask them to show you their terms and conditions stating you had a limit of a certain period of time to register the warranty, otherwise simply register your warranty now
cache28/10/2019 13:36

ask them to show you their terms and conditions stating you had a limit of …ask them to show you their terms and conditions stating you had a limit of a certain period of time to register the warranty, otherwise simply register your warranty now


I would imagine that's the main problem. With most extended warranty offers, they state you have to register within so many days. I guess the ball is firmly in their court. It's up to them whether they offer to register AFTER the offer. At the very least, it IS still covered, so that's good news!
cache28/10/2019 13:36

ask them to show you their terms and conditions stating you had a limit of …ask them to show you their terms and conditions stating you had a limit of a certain period of time to register the warranty, otherwise simply register your warranty now


Manufacturer warranty is gesture of goodwill and not legally enforceable. If the manufacturer decides (for any reason) that it won't bother service a claim then the user is generally stuffed. OP may have a subsequent claim against the supplier in the coming years if OP can show via a credible source (usually by commissioning and paying for a specialist report) that the item was defective from manufacture / has an inherent fault.
man thats sneaky of them...
OP, was the boiler installed as a combined "supply and fit"? If so, the onus on registering the warranty you were told about prior to placing order may (not necessarily is) rest with the installer. Obvsly a non-starter if you sourced the boiler and commissioned an installer to fit.
cache28/10/2019 13:54

man thats sneaky of them...


Really? What's sneaky? The OP, by their own admission; forgot to register. Not the company's fault. I feel for the OP but sadly a mistake is just that. Now, if the company were kinder then yes, they could offer to extend the warranty but they have no obligation to do so.

If it were me, I'd keep trying to get them to extend. Craze them enough, politely, and you could get a result. Honey vs vinegar eh?
Phsycronix28/10/2019 14:00

Really? What's sneaky? The OP, by their own admission; forgot to register. …Really? What's sneaky? The OP, by their own admission; forgot to register. Not the company's fault. I feel for the OP but sadly a mistake is just that. Now, if the company were kinder then yes, they could offer to extend the warranty but they have no obligation to do so.If it were me, I'd keep trying to get them to extend. Craze them enough, politely, and you could get a result. Honey vs vinegar eh?


i just figured there probs isnt a 'you have to register it within 30 days or you lose the extended warranty' - unless you know something i dont
Phsycronix28/10/2019 13:51

I would imagine that's the main problem. With most extended warranty …I would imagine that's the main problem. With most extended warranty offers, they state you have to register within so many days. I guess the ball is firmly in their court. It's up to them whether they offer to register AFTER the offer. At the very least, it IS still covered, so that's good news!


No obvious mention of timeframe
cache28/10/2019 14:01

i just figured there probs isnt a 'you have to register it within 30 days …i just figured there probs isnt a 'you have to register it within 30 days or you lose the extended warranty' - unless you know something i dont


The only reason I mentioned is because I used to sell and handle extended warranties on products and especially on white goods, there is ALWAYS a time limit to register by. Usually 28 days etc. Some were even sooner though like within 14 days of purchase. With the OP's situation, I cannot say. However, I can be pretty sure there would've been a timeframe involved.
absolutely right, just a shame they wont honour it really
Thanks for all the replies guys. There was a registration card amongst the docs i opened today which did say register within 30 days. Person on the phone did say it was their “terms and conditions”. I’ve tried the Trust Pilot route, given a lenghty 1 star review. Lets see if the social media team is willing to help.
Why didn’t you fill it in with the installer while they were doing the benchmark?
pinkleponkle28/10/2019 14:33

Why didn’t you fill it in with the installer while they were doing the b …Why didn’t you fill it in with the installer while they were doing the benchmark?


That’s what i’ve been asking myself all morning.
sir78628/10/2019 14:27

Thanks for all the replies guys. There was a registration card amongst the …Thanks for all the replies guys. There was a registration card amongst the docs i opened today which did say register within 30 days. Person on the phone did say it was their “terms and conditions”. I’ve tried the Trust Pilot route, given a lenghty 1 star review. Lets see if the social media team is willing to help.


Seriously? You gave them a bad review because YOU forgot to adhere to their T's & C's? No disrespect intended but that's not really fair either, is it? I have sympathy for your situation but that seems a tad spiteful - considering the boiler IS still under manufacturers warranty.

Oh well. good luck with your endeavours, sir786. I hope you can get a satisfactory result.
I was on his side to he wrote that review, he makes a mistake and blames them.
38815934-FcXia.jpg
fearona28/10/2019 14:49

I was on his side to he wrote that review, he makes a mistake and blames …I was on his side to he wrote that review, he makes a mistake and blames them.[Image]


I’m the consumer. I’ll try and get what i can, regardless of my mistake or not.
sir78628/10/2019 14:52

I’m the consumer. I’ll try and get what i can, regardless of my mistake or …I’m the consumer. I’ll try and get what i can, regardless of my mistake or not.



Having read all the neg reviews they have, I would not hold my breath if i were you.
fearona28/10/2019 14:49

I was on his side to he wrote that review, he makes a mistake and blames …I was on his side to he wrote that review, he makes a mistake and blames them.[Image]


I know.......I read it too. Misfortune, eh?

I won't comment further. I don't think there's a requirement to.
Phsycronix28/10/2019 15:06

I know.......I read it too. Misfortune, eh?I won't comment further. I …I know.......I read it too. Misfortune, eh?I won't comment further. I don't think there's a requirement to.


No, thanks for your input thus far though.
How come the installer didn’t register it? That’s usually something they do at the same time as building regs etc.
Snowflake generation, makes a mistake but wants someone else to pay for it and stamps feet having a tantrum and telling everyone who will listen.
Dawsy28/10/2019 15:19

Snowflake generation, makes a mistake but wants someone else to pay for it …Snowflake generation, makes a mistake but wants someone else to pay for it and stamps feet having a tantrum and telling everyone who will listen.


Thanks for listening ol boy
sir78628/10/2019 14:52

I’m the consumer. I’ll try and get what i can, regardless of my mistake or …I’m the consumer. I’ll try and get what i can, regardless of my mistake or not.



And this line in itself proves without a shadow of a doubt that no, the consumer is not always right.
So i just call up again to chase up on the engineer and before ending the call i ask if they could be so kind and still give me the 5 years and i wholly accept my fault in not remembering to register. The call handlers response “go on then am feeling generous” what a wonderful lady she was. Glad to know some people still have sympathy for the “snowflake” generation.


If true, well done. Now; of course; you'll give them a fantastic review for restoring your faith in them - won't you???
AndyRoyd28/10/2019 13:54

OP, was the boiler installed as a combined "supply and fit"? If so, the …OP, was the boiler installed as a combined "supply and fit"? If so, the onus on registering the warranty you were told about prior to placing order may (not necessarily is) rest with the installer. Obvsly a non-starter if you sourced the boiler and commissioned an installer to fit.


Answer my own question: the installer is liable, regardless of supply&fit or fit-only. Quote from typical Biasi installation manual
"...Fill in the details required on the Boiler Guarantee Certificate and hand to the User advising them to return the correct section for boiler Guarantee registration."
AndyRoyd28/10/2019 16:08

Answer my own question: the installer is liable, regardless of supply&fit …Answer my own question: the installer is liable, regardless of supply&fit or fit-only. Quote from typical Biasi installation manual "...Fill in the details required on the Boiler Guarantee Certificate and hand to the User advising them to return the correct section for boiler Guarantee registration."


One to remember for the future
sir78628/10/2019 16:12

One to remember for the future


Yeah, but just remember that the omission of the installer does not entitle you to the manufacturer's warranty, it just makes the installer liable for your non-access to that warranty, assuming the installer is still trading in xx years time if you need to claim.
Thanks OP, you just reminded me to register my warranty for a pair of earphones I bought the other day. I just got another 18 months on top of the 12 months by registering via their site.
Edited by: "RiverDragon8" 28th Oct
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