Fragrance direct - Nightmare!!

4
Found 12th Aug 2010
I tried to get the FCUK aftershave deal with fragrance direct and added a couple of small items also. They cancelled the aftershave and i them immediately emailed to cancel the rest.

4 odd hours later i got a dispatch email.

I followed it up saying i didnt want this sending and would return. They said that was fine but they wouldn't refund the P&P???

Thought the distance selling rules covered this??

Also i asked for it to be cancelled first?? Are they just being annoying???

  1. Misc
  2. Perfume
4 Comments

yup if you cancel whole order or return it your entitled to the p&p you paid but you have to pay cost of returning goods to them

Original Poster

so if i don't accept it and mark it as return to sender i should get a full refund? It just annoys me as i asked to cancel before it was dispatched?

nefertiti6969

so if i don't accept it and mark it as return to sender i should get a … so if i don't accept it and mark it as return to sender i should get a full refund? It just annoys me as i asked to cancel before it was dispatched?



Yes just refuse delivery and do not sign and you will get your full payment back. Stand your ground with them especially if you contacted them prior to despatch to cancel the rest of the order.

Just cos the e-mail came later doesn't mean they didn't dispatch earlier if you know what I mean?

Refuse delivery, but I bet it gets delivered to a neighbour!
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