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    Frankie & Benny's Email Help: Contact Emails for Head Office and Metrocentre?

    Looking for contact emails for both H/Office and Metrocentre, Gateshead.

    Sent both a letter of complaint back at beginning of March and still have ha no word. Not even to acknowledge letter, so am going to try an email

    Regards

    18 Comments

    Original Poster

    super, cheers mate

    I put a message on facebook, within 10 minute I had a facebook message (although my message was also then removed from facebook page). This asked me for more details and they forwarded it on to the management and they dealt with the restaurant in question.

    Took about 2 weeks before I got a letter of apology and some vouchers, and during this time the person on facebook was keeping me informed and chasing it up

    Original Poster

    just emailed via Facebook email - lets see what I get. some vouchers? How much do you normally spend at F&B?

    Banned

    Grasping much?

    If you ring the F&B in question, ask for the area manager and his contact address. I did a letter of complaint to them years ago and never heard anything back so don't hold out for too long!

    Banned

    Come on then, what's the complaint about? If they are serving up dog steaks I'de like to know about it.

    Original Poster

    just the service.. absoutley shocking at Metrocentre (nr cinema). dont listen to a word you say when you book a table 4 hours before you want it..

    Disco

    just the service.. absoutley shocking at Metrocentre (nr cinema). dont … just the service.. absoutley shocking at Metrocentre (nr cinema). dont listen to a word you say when you book a table 4 hours before you want it..



    You are lucky, when you call the lot near where I live, they refuse to take bookings and say to just turn up, when it is usually jam packed and you have to wait for an hour. Not fun when you have little children with you!

    Original Poster

    aircanman

    You are lucky, when you call the lot near where I live, they refuse to … You are lucky, when you call the lot near where I live, they refuse to take bookings and say to just turn up, when it is usually jam packed and you have to wait for an hour. Not fun when you have little children with you!




    we did, hence why we booked early on the morning for 1:30pm - asked for a table near the front, as we were waiting on friends to turn up. when back at 1:50pm (table was booked for 1:30pm but they never bleeped us to let us know it was ready) was told to go upstaris where there was a table for us. On explaining our requirements and the fact we had a buggy with baby an another 6 year old, (in the middle of a now packed F&Bs) she STILL turned around and said "well, we do have a lift you know"

    Maybe they realised you were from Sunderland so gave you treatment befitting a mackem daring to degrade tyneside by said mackem's presence.

    lol, just messin' (_;) stereotypes and all that.
    Edited by: "hypnoticstate" 14th Apr 2011

    Original Poster

    i acutallyl live in newcastle! so boooooooooo

    Disco

    i acutallyl live in newcastle! so boooooooooo


    touché

    In all honesty I'm surprised by the problems you've had. I'm honestly not just saying this but I've always found the staff at that frankie's notably helpful and friendly. Might be you got unlucky and got them on a rare off day but I've always found them nice helpful in there.

    Original Poster

    yea, they normally are Hypo - we visit (or used to until our last visit, hence the letter) once a month

    Another one just down the road from the Metrocentre that i usually go to because it's almost always quieter. Maybe you could try that one. maps.google.co.uk/map…=19

    Original Poster

    yea we know of that one as well (nr KFC) They've spoilt themsevles now though as the OH refuses to go back. We'll see what F&B say when they reply to our letter thou (_;)

    How do I make a complaint about one of frankie and benny's In Spalding Lincolnshire uk?

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