Free 'next day' delivery - ASOS con?

12 replies
Found 15th Dec 2010
Just venting my frustration on here... If any of you are existing customers, you may have received special lunchtime offers, where you can buy reduced items with free next day delivery. Great offer so it seemed, but two days later, and I still haven't received my item. This was their automated response:

Hello there,
It would seem that due to the Christmas season and bad weather conditions, we’ve had an influx of emails and it has meant that we’re not able to resolve all our customers queries as quickly as we would normally like. We don’t want you to wait any longer, so we’ve included some information to help you with your query.
If you haven’t received your ASOS order yet, please check the expected delivery date on your Order Confirmation. If this date has lapsed, please allow 5 working days after your original date of delivery as our carrier partners are currently experiencing backlogs caused by the recent bad weather conditions.

We are really sorry that this has happened and we would like to reassure you that all our carrier partners are working very hard to clear the backlog as soon as possible by working additional hours. The situation is improving daily and we are hopeful that delivery timescales will be back to normal soon.

You may be able to track your order by clicking on the link in your despatch confirmation email or by logging into your ASOS account and viewing the relevant order history.

If your Order hasn’t arrived and it is 5 days past your expected delivery date, please reply to this email and we’ll do our best to sort it out for you.

If you have any further questions regarding deliveries, please visit the help and contact section.
Thanks for your patience during this time and all the best,
ASOS Customer Care


So basically, they are suggesting that several customers haven't received their items when stated.... How do they get away with promoting free next day delivery, which obviously encourages more people to purchase, if they know they are unlikely to honour it? Grrrr.... anyone else had any problems?

12 Comments

It's Christmas...there has been snow. There is backlog.

Original Poster

lindauk

It's Christmas...there has been snow. There is backlog.



So why do they promote this offer, if they are unlikely to honour it? They should suspend next day guarantee then!

LISAJAYNE

So why do they promote this offer, if they are unlikely to honour it? … So why do they promote this offer, if they are unlikely to honour it? They should suspend next day guarantee then!



Ask them, be really moody and *fingers crossed* you'll get a SORRYROW22739 voucher and then you can share it with us all (I wish)

I've had a few free next day delivery codes for online shops - used them last week and still waiting for them so its the same for a lot of places, not much you can do unfortunately. I'm just glad it was "free" next day delivery! Can't really complain lol.

Original Poster

kaks26

I've had a few free next day delivery codes for online shops - used them … I've had a few free next day delivery codes for online shops - used them last week and still waiting for them so its the same for a lot of places, not much you can do unfortunately. I'm just glad it was "free" next day delivery! Can't really complain lol.



I know - not that I need it desperately or anything but they don't know that! I'll try and get a freebie out of it anyway... lol

You did select the Next Day delivery and not the Free Super Saver one they have? As I ordered Yesterday and received my stuff today.

Original Poster

anthonyt

You did select the Next Day delivery and not the Free Super Saver one … You did select the Next Day delivery and not the Free Super Saver one they have? As I ordered Yesterday and received my stuff today.



Yep - says on order form should have been here yesterday...

ordered on the 2nd and still waiting....

Original Poster

They've now updated their website and it's now not possible to select next day delivery for certain postcode areas!

asos.com/Del…576

Just seen this post. It's not Christmas or snowing now, and I am still waiting for my free next day delivery item. It's two days late already. It's not the end of the world, but annoying when you've got an event to go to and no time to go shopping!

danniwood

Just seen this post. It's not Christmas or snowing now, and I am still … Just seen this post. It's not Christmas or snowing now, and I am still waiting for my free next day delivery item. It's two days late already. It's not the end of the world, but annoying when you've got an event to go to and no time to go shopping!



it's Christmas if u r a member of the SNP!!

Banned

Or a Rangers fan
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