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    Galaxy s7 / s7 Edge freezing (needing hard reboot to work again) problems

    Hi guys, i purchased an s7 edge sim free from CPW on release date, the phone has frozen during use about 4 times now requiring a 10 second or so hard reboot by pressing the power and volume down button to fix, doing a google search appears to show this is a common problem,

    google.co.uk/web…F-8

    has anyone else got this problem and any idea of how to fix this? No official word from samsung about this yet, or whether it is hardware or software related. quite poor for a phone i have paid £640 for.

    14 Comments

    can't you return it?

    I also got one on release date, it's been great, no issues at all, are you using third party apps? Ie ones you have to manually install not from Google play?

    Original Poster

    i will take it back to CPW for exchange but just wondered if there was a known fix or problem that others have before i do that

    Ashamuk

    i will take it back to CPW for exchange but just wondered if there was a … i will take it back to CPW for exchange but just wondered if there was a known fix or problem that others have before i do that


    It's a well document problem, it occurs to anyone who didn't buy an iPhone.
    Edited by: "Oneday77" 26th Mar 2016

    Original Poster

    Oneday77

    It's a well document problem, it occurs to anyone who didn't buy an … It's a well document problem, it occurs to anyone who didn't buy an iPhone.



    i'm cool bro, i like to do more customization with my "smartphone" than just change the wallpaper...

    Ashamuk

    i'm cool bro, i like to do more customization with my "smartphone" than … i'm cool bro, i like to do more customization with my "smartphone" than just change the wallpaper...


    What....I can change my wallpaper!
    That's news to me, I thought all an iPhone did was look cool and empty my bank account.

    I've heard a few people complain about the s7 freezing so I don't think it's just you, strange because my s6 edge plus with the same marshmallow software hasn't had any issues

    Yep seems to be an issue for me too. Little frustrating but I'm hoping an update can fix it at some point. Considered sending mine back to 02 but performing a hard reset once in a while isn't enough of an inconvenience to me to wanna do without a phone & have to re set up a new one.

    Original Poster

    I can confirm i have had a second handset to see if it resolves the freezing problem, i can confirm that the second handset also freezes. still unsure if software or hardware problem.

    there are increasing numbers of blogs now on google with the problem being reported and youtube has had two videos go up where users are reporting it too.

    youtube.com/wat…HaM

    youtube.com/wat…a5w

    Ashamuk

    I can confirm i have had a second handset to see if it resolves the … I can confirm i have had a second handset to see if it resolves the freezing problem, i can confirm that the second handset also freezes. still unsure if software or hardware problem.there are increasing numbers of blogs now on google with the problem being reported and youtube has had two videos go up where users are reporting it too.https://www.youtube.com/watch?v=gXqmlawAHaMhttps://www.youtube.com/watch?v=iLUjGjGqa5w



    Blimey thats not good,if it freezes again i would take it back to the shop like that stuck on a page.

    had mine since a few days before they were out and hasnt froze once, im also a heavy user of the device

    are you guys using the launcher that comes with it?

    i switched after about 20 minutes to nova launcher, so it may be isolated to the stock launcher being cack

    Original Poster

    i swapped it for another one and the second handset also has frozen twice. going to return to store for a refund. shame really, the phone itself is incredible

    Oneday77

    It's a well document problem, it occurs to anyone who didn't buy an … It's a well document problem, it occurs to anyone who didn't buy an iPhone.


    Well not everyone wants to be a sheep who buys an iphone that costs $25 to make and is assembled in Chinese sweatshops reminds me of the emperor's new clothes for some reason

    yes! this is happening to me all the time... almost daily about 4 to 5 times!
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