Game Gears - Really slow delivery

I ordered killzone 3 on saturday because they had it on offer yet i'm still waiting for it now, i emailed them and they said it was sent second class on monday

Surely even by second class it should be here by now?

Anyone else had experience of ordering from them? there was no mention of it being sent second class when i ordered it

17 Comments

Banned

This is only the 4th working day - how long does it say delivery should take? I think you just need to be patient mate

Banned

Blame the post office not Game Gears. They sent it Monday so not exactly a long wait for dispatch.

When you ordered it did you check the delivery terms?

Original Poster

CoffeeMaker

This is only the 4th working day - how long does it say delivery should … This is only the 4th working day - how long does it say delivery should take? I think you just need to be patient mate



I'm just used to service from the likes of shopto when you order one day, it's here the next, really didn't expect to wait a week, last time i'll be using them anyway

Original Poster

Paddy Charlie

Blame the post office not Game Gears. They sent it Monday so not exactly … Blame the post office not Game Gears. They sent it Monday so not exactly a long wait for dispatch.When you ordered it did you check the delivery terms?



yes, from their site:

We provide FREE UK Delivery on all software and on all peripherals. Your … We provide FREE UK Delivery on all software and on all peripherals. Your order should arrive within 1-3 working days of dispatch. Pre-Orders are dispatched for delivery on or before release date. We also provide a guaranteed 1 - 2 day delivery service via Couriers for our Consoles at no extra charge (subject to orders passing Fraud Check and Approval).



no mention of sending second class or that it will take 5-6 days which is what they told me in reply to my email

only been 3 days since day of dispatch, just probably unlucky with RM at the moment, will prob turn up tomorrow

Banned

Said nothing about it being first class then? And the Royal mail site states second class is delivered within 3 working days, so maybe vent your frustration at them instead

royalmail.com/por…030

Original Poster

Paddy Charlie

Said nothing about it being first class then? And the Royal mail site … Said nothing about it being first class then? And the Royal mail site states second class is delivered within 3 working days, so maybe vent your frustration at them insteadhttp://www.royalmail.com/portal/rm/content3?mediaId=51000693&catId=400030



err no, maybe vent my frustration at them when they have told me they sent it second class when there is no mention of this on the site.

anyway, back to my original question, anyone esle had experience of ordering from them?
Edited by: "souljacker" 3rd Mar 2011

Banned

Get over it, it said 1-3 working days which is what Royal Mail say for second class. And there was no mention of first class post just your assumption

souljacker

err no, maybe vent my frustration at them when they have told me they … err no, maybe vent my frustration at them when they have told me they sent it second class when there is no mention of this on the site.anyway, back to my original question, anyone esle had experience of ordering from them?



Amazon and Play dont explicitly state they send by 2nd class when using super saver and play free delivery either so i dont see that gamegears have done much wrong.

They clearly state 1-3 days delivery

Banned

souljacker

I'm just used to service from the likes of shopto when you order one day, … I'm just used to service from the likes of shopto when you order one day, it's here the next, really didn't expect to wait a week, last time i'll be using them anyway




They posted it out to you the next working day - its not their fault RM haven't delivered!

SuperEd

i posted something 2nd class rec and it took 6 working days! so i would blame royal fail not gamegears

Banned

Seriously though people need to be more patient sometimes - if you order online you have to accept there is a chance it might take a few days to be delivered. If you were really desperate to have it right away you should have coughed up a bit more and bought it from a shop.

The crazy thing is that for us normal people (not business's) 1st class is only an extra 9p over 2nd class. With a franking machine the difference would be no more then a couple of pennies I would have thought.

Original Poster

So everyone with opinions but no actual experience of this company that I can go on?

I appreciate it could be royal mails fault, that's why I asked if anyone else has used them and what the time frame was from it being sent out to actually being delivered

Just so I know if I should use them again

Original Poster

It's been a week now and they said they won't send a replacemnt until 16th march

SuperEd

souljacker

It's been a week now and they said they won't send a replacemnt until … It's been a week now and they said they won't send a replacemnt until 16th march



sure its 21 days for a lost parcel/item to claim from RM

How much is next day from game gears
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