game selling old games as new?

wife picked me up a copy of Kingdom hearts on ps3 today from game. I asked her to pick me up a new copy not preowend. and surprisingly we she gets home it's a opened copy with one of there stupid sticker on the side. I open to find the disk is scratched. so I phone them up and they say this is how new games come. lol wish I know is total ****. Anyone else had this problem?

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It's certainly been known to happen, though not something that I've had happen to me personally. I'd suggest returning it for a refund or exchange for a properly sealed copy, which I'd hope they'd agree to under the circumstances.

yep this has happened to me tho it was buying it from there online store buying a game new won't guarantee it will come factory sealed tho other people have been lucky.

Should come sealed. A lot of these places try their luck.
Take it back as you have I think a limited time with your receipt and tell them you want a sealed copy.
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