GAME Stores to reopen June 15th 2020 - New details & new rules

18
Posted 9th Jun
I received an email from GAME explaining what's happening with the stores reopening:


"Hi Customer,

Based on the latest guidance from the Government we are opening our England and Northern Ireland stores from 15th June, Wales from 18th June and our stores in Scotland are still waiting to be confirmed.

We wanted to let you know the number of changes we've made to be in line with the Government guidance. Most importantly how we are planning on keeping you and our staff safe when you visit our stores.

WHICH STORES ARE OPEN

  • England - 15th June
  • Northern Ireland - 15th June
  • Wales - 18th June
  • Scotland - TBC

We will be updating our Store Finder page over the next few days, please click here to see updates on your store

CHANGES WHEN YOU ARE INSIDE OUR STORES

  • We're limiting the number of customers allowed in our stores at any one time

  • We've added markers to help maintain the 2-metre social distance rule

  • You will be unable to browse our stores due to social distancing rules, but our knowledgeable staff will be able to advise you on any of your requirements

  • We strongly encourage the use of our Click and Collect or Click and Reserve Services

° You can browse all products on game.co.uk

° Please wait until you have received an email or text from us indicating that your reservation/order is ready to collect before heading into the store

PROTECTING OUR STAFF AND CUSTOMERS

We have added Perspex screens at the tills to minimise contact between staff and our customers. We have supplied staff with masks, gloves, face guards and hand sanitiser.

CONTACTLESS PAYMENT

We are advising our customers to use contactless cards or mobile payments when possible. Please be aware of the new contactless spend limit of £45 (added by me - no limit applies using Google Pay and some other similar phone wallet services)

To further reduce contact, we advise you download the free GAME App where you can have your Reward Card on the App, enabling us to reduce handling of physical Reward cards.

TRADE-IN & PRE-OWNED SERVICES

We've taken steps to change our Trade-In and Pre-owned services:

  • We have supplied staff with masks, gloves, face guards and hand sanitiser

  • We are asking the customers to place their products they are wanting to Trade-In on the counter and advising customers to step back while the staff member picks the items up and checks the products

  • All Trade-In products will be wiped clean with alcohol wipes

  • All the traded in stock will be isolated for 3 days before going out on sale

Please be patient with our staff during this time as the Trade-In process will take longer than customers are normally used to, but this is to ensure the safety of our customers and staff.

BELONG ARENAS

Whilst we are opening GAME stores, our Belong Arenas will remain closed for the time being. However we are following the Government Guidelines closely and will look to re-open as soon as we can. Please keep an eye on your emails and our social channels for more information.

If you need any assistance please contact our Belong Customer Services at Belong.CustomerServices@game.co.uk

We look forward to seeing you back in-store
The GAME and Belong Team"
Community Updates
Top comments
Yeah still not going to Game they are a rip off.
18 Comments
Yeah still not going to Game they are a rip off.
Denney_Masters09/06/2020 09:52

Yeah still not going to Game they are a rip off.


Yes, but now you'll be socially distanced whilst they are ripping you off.
Most of the time their prices aren't competitive.I think they rip off mums who aren't sure what they are buying often & what the prices should be!
Edited by: "Ukguy101" 9th Jun
Now you can socially distance and throw your wallet in the door. Then they can advise how much they will leave in it.

I know bricks and mortar can’t compete on price with online but you don’t even gain customer service with Game.
You won’t be allowed to browse - good with regard to click n collect though
June 18th in Wales
With digital games and delivery, no point in this shop opening...
Love how so many people are negative about a company, when over the past few months I think every company has been fighting for its life. I understand some people aren’t a fan because if price, or maybe because it’s under the Mike Ashley Umbrella of stores.

But...

It’s another place to pick up your games if you don’t buy digital for whatever reason, it’s a place where you can trade your games in and save some money, yeah the prices can be a rip of on both the game your getting and the trade in as well, but sometimes it’s the only place that might have it, as well as the only place to get certain collectors editions.

Every store you have a different experience, I’ve shopped with GAME for many years, and I find some stores to be better than others. With attentive staff, staff who are genuine and aren’t in it just to protect your game, etc.

They’re will always be places cheaper, and when GAME is cheaper on the odd occasion, or have a trade-in offer which is unique to other retailers. That seems to get forgotten!

Everyone is open to there own opinion, and you’ve just read mine.

But remember in retail every worker is just the same as you, don’t treat them any different to how you would want to be treated! That will always get you much further, and a better experience in any retailer!
dealsbyday09/06/2020 11:24

Love how so many people are negative about a company, when over the past …Love how so many people are negative about a company, when over the past few months I think every company has been fighting for its life. I understand some people aren’t a fan because if price, or maybe because it’s under the Mike Ashley Umbrella of stores.But...It’s another place to pick up your games if you don’t buy digital for whatever reason, it’s a place where you can trade your games in and save some money, yeah the prices can be a rip of on both the game your getting and the trade in as well, but sometimes it’s the only place that might have it, as well as the only place to get certain collectors editions.Every store you have a different experience, I’ve shopped with GAME for many years, and I find some stores to be better than others. With attentive staff, staff who are genuine and aren’t in it just to protect your game, etc.They’re will always be places cheaper, and when GAME is cheaper on the odd occasion, or have a trade-in offer which is unique to other retailers. That seems to get forgotten!Everyone is open to there own opinion, and you’ve just read mine.But remember in retail every worker is just the same as you, don’t treat them any different to how you would want to be treated! That will always get you much further, and a better experience in any retailer!


Your last paragraph is the problem for me. I worked in retail for over 10 years.
Going by my experience, any time I leave a Game store, I feel saddened by the whole thing.

The corporate culture is to get people using loyalty cards, buy the trade in for £2 cheaper than the new game, up sell the bundles, charge £5-£10 more per game. Now most of that comes from management, which I can’t stand.

This coming from someone who worked for Dixon’s for 7 years. I’m familiar with the up sell and hate it.

CeX do trade ins and while not always the warmest of places to shop in, I find their sales process on a level I expect. While also having the chance of finding an obscure product.
Oneday7709/06/2020 11:43

Your last paragraph is the problem for me. I worked in retail for over 10 …Your last paragraph is the problem for me. I worked in retail for over 10 years. Going by my experience, any time I leave a Game store, I feel saddened by the whole thing. The corporate culture is to get people using loyalty cards, buy the trade in for £2 cheaper than the new game, up sell the bundles, charge £5-£10 more per game. Now most of that comes from management, which I can’t stand. This coming from someone who worked for Dixon’s for 7 years. I’m familiar with the up sell and hate it. CeX do trade ins and while not always the warmest of places to shop in, I find their sales process on a level I expect. While also having the chance of finding an obscure product.


I completely agree with you, I just feel sometimes the people you seen comment on here, aren’t willing to see both sides and evaluate a situation. Instead they’ll just say I hate this company because I read that someone said this. I understand a bad experience is a lot worse than a good experience, but I get exactly what you mean about CEX.
I’ve used them a number of times, it’s just a shame that if it was tweaked slightly it could get a lot more custom. I’ve worked for both companies in the past at a higher than store level, and both companies have pros and cons. Just a shame there isn’t any sort of open forum to discuss with top tier management on improvement.

If it works, don’t fix it!
Jump_Out_Gang09/06/2020 10:58

You won’t be allowed to browse - good with regard to click n collect though


Until Ashley brings in the £5 click and collect fee like he already has at Sports Direct.
dealsbyday09/06/2020 11:24

Love how so many people are negative about a company, when over the past …Love how so many people are negative about a company, when over the past few months I think every company has been fighting for its life. I understand some people aren’t a fan because if price, or maybe because it’s under the Mike Ashley Umbrella of stores.But...It’s another place to pick up your games if you don’t buy digital for whatever reason, it’s a place where you can trade your games in and save some money, yeah the prices can be a rip of on both the game your getting and the trade in as well, but sometimes it’s the only place that might have it, as well as the only place to get certain collectors editions.Every store you have a different experience, I’ve shopped with GAME for many years, and I find some stores to be better than others. With attentive staff, staff who are genuine and aren’t in it just to protect your game, etc.They’re will always be places cheaper, and when GAME is cheaper on the odd occasion, or have a trade-in offer which is unique to other retailers. That seems to get forgotten!Everyone is open to there own opinion, and you’ve just read mine.But remember in retail every worker is just the same as you, don’t treat them any different to how you would want to be treated! That will always get you much further, and a better experience in any retailer!


It's not like we have just started being negative to Game. It's been at least 10 years for me. Game are notorious for cancelling pre orders and also failing to deliver games on the release date. Just have a read of their Facebook page. Lots of people complaining. Let's say you want to buy a game off the website. Fifa is £24.99. Seems like a good deal....oh wait they charge you £4.99 for delivery! What a joke! There is no reason to shop at Game.
Denney_Masters09/06/2020 11:55

It's not like we have just started being negative to Game. It's been at …It's not like we have just started being negative to Game. It's been at least 10 years for me. Game are notorious for cancelling pre orders and also failing to deliver games on the release date. Just have a read of their Facebook page. Lots of people complaining. Let's say you want to buy a game off the website. Fifa is £24.99. Seems like a good deal....oh wait they charge you £4.99 for delivery! What a joke! There is no reason to shop at Game.


Have you personally had a preorder cancelled by them? Have you personally had a game not delivered on the release day?

If you want a game on the day of release go to a shop and buy it if you want to know you’re going to get it for sure! Even Amazon recently haven’t been on it with pre-orders. Smaller companies tend to get them out quicker a due to the smaller demand and customer base, but if reported for early shipment the cost from the supplier/distributer is incredible! It even leads to not being allowed to stock games by that particular publisher for X amount of time.

I’ve only had one negative experience with GAME and that was when it was merging with GameStation.

Yes the delivery charge is daft, it’s something that’s only come in since Mr Ashley came about, including the £5 voucher on collection. But like many other retailers I reckon we will soon see a set charge for a year of express delivery or as a benefit of being a Elite Reward Card Member.

My favourite customers would be the ones in the past who would come in and say Argos/Tesco/Currys/Wherever have FIFA 13 for £44.99, and you’re charging £49.99, can you not price match? Well the answer to that is why haven’t you gone somewhere else for it? Oh because they’re out of stock? Because they only get a handful of that select title?

Supply and demand always wins! In most scenarios GAME have the best deals with most suppliers, regarding stock holdings, obtaining a larger quantity than other retailers.

Nobody wants to support the corporate giant, it’s the case across all retail specialists. I’d much rather buy form a smaller business, but sometimes it isn’t possible. Customers buy from GAME, because it’s bricks and mortar, they can go back if they have a problem. It’s been around for a long time, and as much to everyone’s dismay I don’t think it will die a horrible death anytime soon.

If anything I think you’ll see it go down a route similar to mobile phone companies, and will be a place for picking up a console plan, where you’ll return repairs, pick up accessories, and have access to upgrading and purchasing add-ons.
dealsbyday09/06/2020 12:12

Have you personally had a preorder cancelled by them? Have you personally …Have you personally had a preorder cancelled by them? Have you personally had a game not delivered on the release day?If you want a game on the day of release go to a shop and buy it if you want to know you’re going to get it for sure! Even Amazon recently haven’t been on it with pre-orders. Smaller companies tend to get them out quicker a due to the smaller demand and customer base, but if reported for early shipment the cost from the supplier/distributer is incredible! It even leads to not being allowed to stock games by that particular publisher for X amount of time.I’ve only had one negative experience with GAME and that was when it was merging with GameStation. Yes the delivery charge is daft, it’s something that’s only come in since Mr Ashley came about, including the £5 voucher on collection. But like many other retailers I reckon we will soon see a set charge for a year of express delivery or as a benefit of being a Elite Reward Card Member.My favourite customers would be the ones in the past who would come in and say Argos/Tesco/Currys/Wherever have FIFA 13 for £44.99, and you’re charging £49.99, can you not price match? Well the answer to that is why haven’t you gone somewhere else for it? Oh because they’re out of stock? Because they only get a handful of that select title?Supply and demand always wins! In most scenarios GAME have the best deals with most suppliers, regarding stock holdings, obtaining a larger quantity than other retailers.Nobody wants to support the corporate giant, it’s the case across all retail specialists. I’d much rather buy form a smaller business, but sometimes it isn’t possible. Customers buy from GAME, because it’s bricks and mortar, they can go back if they have a problem. It’s been around for a long time, and as much to everyone’s dismay I don’t think it will die a horrible death anytime soon.If anything I think you’ll see it go down a route similar to mobile phone companies, and will be a place for picking up a console plan, where you’ll return repairs, pick up accessories, and have access to upgrading and purchasing add-ons.


Yes 2 games that never came when I had pre ordered them. One was Halo 3 and the other was Red Dead the first one. Then I stopped using Game. Also in terms of price matching. Maybe it was because Game did use to price match? Maybe that is why they were asking if they would price match?
Pop into GAME from time to time. Generally find it slightly more expensive than most places, but there are occasional bargains to be had.

Fair play to them for getting a detailed and clear email out this morning. It might seem an easy thing to do but some organisations make a right hash of it.
Denney_Masters09/06/2020 12:19

Yes 2 games that never came when I had pre ordered them. One was Halo 3 …Yes 2 games that never came when I had pre ordered them. One was Halo 3 and the other was Red Dead the first one. Then I stopped using Game. Also in terms of price matching. Maybe it was because Game did use to price match? Maybe that is why they were asking if they would price match?


Well all I would say is you’re unfortunate, to have two bad experiences. I’ve had more bad experiences with CEX than GAME, but I still use both. I’d rather have a high street video game retailer than not having one at all!

As far as I was aware they would price match in trade-ins but not on game sales?

I’m just glad they’ve put out a clear and concise email regarding the stores procedures following reopening. It’s more than what other retailers have done! But I’m sure no matter what they would have emailed the same comments would have been made!
Back when we had Electronic Boutique those were the good times. Once they did the merger or whatever it was they started going downhill.
dealsbyday09/06/2020 12:12

Have you personally had a preorder cancelled by them? Have you personally …Have you personally had a preorder cancelled by them? Have you personally had a game not delivered on the release day?If you want a game on the day of release go to a shop and buy it if you want to know you’re going to get it for sure! Even Amazon recently haven’t been on it with pre-orders. Smaller companies tend to get them out quicker a due to the smaller demand and customer base, but if reported for early shipment the cost from the supplier/distributer is incredible! It even leads to not being allowed to stock games by that particular publisher for X amount of time.I’ve only had one negative experience with GAME and that was when it was merging with GameStation. Yes the delivery charge is daft, it’s something that’s only come in since Mr Ashley came about, including the £5 voucher on collection. But like many other retailers I reckon we will soon see a set charge for a year of express delivery or as a benefit of being a Elite Reward Card Member.My favourite customers would be the ones in the past who would come in and say Argos/Tesco/Currys/Wherever have FIFA 13 for £44.99, and you’re charging £49.99, can you not price match? Well the answer to that is why haven’t you gone somewhere else for it? Oh because they’re out of stock? Because they only get a handful of that select title?Supply and demand always wins! In most scenarios GAME have the best deals with most suppliers, regarding stock holdings, obtaining a larger quantity than other retailers.Nobody wants to support the corporate giant, it’s the case across all retail specialists. I’d much rather buy form a smaller business, but sometimes it isn’t possible. Customers buy from GAME, because it’s bricks and mortar, they can go back if they have a problem. It’s been around for a long time, and as much to everyone’s dismay I don’t think it will die a horrible death anytime soon.If anything I think you’ll see it go down a route similar to mobile phone companies, and will be a place for picking up a console plan, where you’ll return repairs, pick up accessories, and have access to upgrading and purchasing add-ons.


Some people cannot go and pick up games from in store, people with disabilities, or, due to Game, because they shut all the stores local to them! It’s not always as simple,as go in store.
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