GAMEPLAY just cancelled my Resistance pre-order! ordered 5 months ago!

Banned
Not happy! i suspect they sold it too cheap back in July £27.49 (now £34.99). Card used is still valid.

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Original Poster Banned

Thank you for the following order xxxxx placed with Gameplay.

We regret to inform you that this order cannot be fulfilled on this occasion.

Although your order has now been cancelled, you are welcome to re-order by visiting gameplay.co.uk

Banned

Snap!! Just had exactly the same email. I was thinking exactly the same thing. Put it this way I won't be ordering anything else form them. :x

Resistance is futile, etc.

They rejected an order of a ]160Gb PS3 console I placed on 31 October 2008 as, I too, received an e-mail to inform me that "Regrettably on this occasion we [GamePlay.co.uk] have been unable to fulfil your order. This may be for a number of reasons, if you wish to discuss this order please call our customer service team on 0845 3454 4(forty)".

So that I did, but the outcome of the conversation was that I requested the closure of my Gameplay.co.uk account (that took 24 hours to complete) rather than rectifying the transaction through to a successful order placement.

Although previously placing an order (earlier this year) & receiving this at the same address as I requested delivery on this occasion, I have now apparently failed GamePlay's "security check" procedure. My credit card details were correct. My account had plenty of available balance to use up. None of my other details had changed. The previous order I placed was over £100 in total.

The advisor on the telephone although initially helpful eventually ended the call whilst I was continuing to speak to confirm my details would be deleted from the GamePlay database records. Very unprofessional. And to think how many times I mentioned them in the threads about the 160Gb PS3 console on that day. Oh well, their loss in the future.

Although I realise Game & GamePlay are ultimately the same organisation, I then placed an online order at GAME for another 160Gb console & that arrived without any further questions or queries.

BFN,

fp.

Boycott Gameplay!

Original Poster Banned

fanpages;3585227

Resistance is futile, etc.They rejected an order of a ]160Gb PS3 console … Resistance is futile, etc.They rejected an order of a ]160Gb PS3 console I placed on 31 October 2008 as, I too, received an e-mail to inform me that "Regrettably on this occasion we [GamePlay.co.uk] have been unable to fulfil your order. This may be for a number of reasons, if you wish to discuss this order please call our customer service team on 0845 3454 4(forty)".So that I did, but the outcome of the conversation was that I requested the closure of my Gameplay.co.uk account (that took 24 hours to complete) rather than rectifying the transaction through to a successful order placement.Although previously placing an order (earlier this year) & receiving this at the same address as I requested delivery on this occasion, I have now apparently failed GamePlay's "security check" procedure. My credit card details were correct. My account had plenty of available balance to use up. None of my other details had changed. The previous order I placed was over £100 in total.The advisor on the telephone although initially helpful eventually ended the call whilst I was continuing to speak to confirm my details would be deleted from the GamePlay database records. Very unprofessional. And to think how many times I mentioned them in the threads about the 160Gb PS3 console on that day. Oh well, their loss in the future.Although I realise Game & GamePlay are ultimately the same organisation, I then placed an online order at GAME for another 160Gb console & that arrived without any further questions or queries.BFN,fp.


That was just awful service. They are certainly on my "traders to avoid" list now.

turned out ok as i got rfom2 with my amazon ps3 bundle :thumbsup:
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