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Gamestop UK Standard Delivery?

Found 27th Jul 2014
Hi,

I was just wondering how gamestop.co.uk are with standard delivery went for the trade deal of the last of us but was a cheap ass and picked standard delivery.

I happen to have the day off work on it's release (and thats my only day off that week) so I am hoping it will arrive on release.

should it arrive?

10 Comments

They did charge me full price for TLOU despite going for the promotion and it all being confirmed. So I'm £29.00 down at the moment, 5-7 days for refund and not even any form of compensation just a sorry. Last time I user Gamestop for me.

Original Poster

moshixmoshi

They did charge me full price for TLOU despite going for the promotion … They did charge me full price for TLOU despite going for the promotion and it all being confirmed. So I'm £29.00 down at the moment, 5-7 days for refund and not even any form of compensation just a sorry. Last time I user Gamestop for me.



I had a issue with them aswell back when I pre-ordered Ground Zeroes, cancelled it and went for a cheaper deal but in like April (way after it had came out) they charged me for it and got me overdrawn but this deal seemed to good to pass up, kinda wishing I just kept my shopto pre-order now.

Had a quick look on gamestop reviews and feeling a little regretful at the moment. Trustpilot has 3.6/10 score for them, a lot of the reviews are on consoles being out of stock so I'm not that caring on those.

But worried that my copy of the last of us won't turn up on the day of release. Or any issues that could arise.

Had a look at an email I was sent saying issue with payment and I had to check payment . Had a look and was charged £29.97 and not the £9.97 so hoping I get a £20 refund asap or will open a dispute On PayPal

kos1c

Had a look at an email I was sent saying issue with payment and I had to … Had a look at an email I was sent saying issue with payment and I had to check payment . Had a look and was charged £29.97 and not the £9.97 so hoping I get a £20 refund asap or will open a dispute On PayPal

yeah I got that email , wonder how many people toys happen too?

I pre ordered with them too. Didn't trade a game in thought just paid the same price you two got charged. Weren't aware of how bad the reviews were for the site before canceling my zavvi pre order. Oops. I'm. Not too fussed about it coming on release as I still have watchdogs to complete before I play it. I just hope it turns up full stop!

Original Poster

chantelle310

I pre ordered with them too. Didn't trade a game in thought just paid the … I pre ordered with them too. Didn't trade a game in thought just paid the same price you two got charged. Weren't aware of how bad the reviews were for the site before canceling my zavvi pre order. Oops. I'm. Not too fussed about it coming on release as I still have watchdogs to complete before I play it. I just hope it turns up full stop!



I am getting really worried, so many **** off People on their facebook page aswell. Every time I try to call them I get the American voicemail saying "no support agents available"

moshixmoshi

yeah I got that email , wonder how many people toys happen too?



Got a reply from them.

Hi Derrick,
Thank you for getting back to me.

We have been notified that some customers have been charged the full amount for The Last of Us, and I sincerely apologize for the inconvenience. We will be sending out The Last of Us shortly in order to make sure it will be received on release day, which is why some customers already have been charged - before the traded-in game has been processed. Again I apologize for this. 
As soon as the trade ins are completed you will be refunded. So you will be refunded £20 shortly.

If we can assist you with anything else please don't hesitate in contacting us again.

Kind regards
Ida l Customer Relations Officer

techo

I am getting really worried, so many **** off People on their facebook … I am getting really worried, so many **** off People on their facebook page aswell. Every time I try to call them I get the American voicemail saying "no support agents available"



I got a reply from their email support within 10-13 hours of sending mine out to them around 1 am.

My reply from them is in the comment above.

The reviews ok trust pilot seem pretty basis on pre ordering a next gen console from the end of last year.
Xmas sales and all, so I can understand some of the reviews are just **** buyers and the other reviews are genuine.

Got confirmation of mine shipping about an hour ago. Seems like it should be on track to arrive for launch.... Maybe even tomorrow if I'm lucky
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