Expired

Gaming, Lag, Jitter, Qos, Bandwidth Management, someone just fix my ******** broadband

35
Found 22nd Jan 2014
so fifa 14 gaming (PS4) goes like this, turn on, start playing, lag, someone in the house turns on the Ipad and watches youtube, more lag, someone else browses facebook on their phone, game disconnects...........cheers, you've heard it all before and so have I.

been reading up on quite a lot of stuff re Qos, Bandwidth etc but sounds like i would probably need a new router for a start.........just wondered if there was anything else i could try before

(a) i phone BT to report it and get absolutely no where after about 2 hours on the phone

(b) go and buy a new router.

tried a few ping tests last night and the jiter on occasion was up at 280.

cheers

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35 Comments

If you're on a wireless connection, is it feasible to run a wire from your router to your PS4?

Agree with Steve about avoiding a wireless connection for gaming if possible, if your console is not near the router can you use Homeplugs instead of wifi?

If you are not using wifi ring BT and ask them what your contention ratio is and explain your problem and can they change your contention ratio.
Edited by: "ZedEx" 22nd Jan 2014

Original Poster

Using Ethernet cable

wireless is a fad, when i first got my xbox one and tried Ghosts online i just kept getting kicked out due to the connection, thing is when i ran my 360 off wireless (not built in it was the wireless adaptor) it was perfect. So it seems its the built in wireless consoles that are rubbish

also, your not using a belkin are you? those things are dog turd

Original Poster

Using BT homehub 3, also tried my old netgear dgn 2200 as was reading it had the option to change bandwidth setting and turn on QoS.....ultimately had no idea what I was doing so left them but same test results with both routers

Have you run a speedtest? If so what are your results?
Edited by: "ZedEx" 22nd Jan 2014

You could try replacing the components other than the router. So cables, micro filters. See if that makes any difference.

Original Poster

ZedEx

Have you run a speedtest? If so what are your results?



Yip, hard wired was fine (8mbps down, 0.9mbps up) that's as good as it gets where I live, wireless was garbage (0.39 down and 0.9 up)

You might consider swapping your broadband to a company that specialises in gaming broadband connections,

Aquiss, uses lower latency controls, but TBH its only really wrth it if you have low speeds and your exchange isnt unbundled.

also you have checked the basics?

Router connected to master socket, checked filter isn't playing up, don't use phone line extensions, disconnect the bell wire.

all these can cause major problems.

also I would recommend a decent router, BT 2wire are good for long line connections, Bipac Billion 7800n for all others, and as already said run Ethernet cable to your consoles do not use wireless.


EDIT: one last thing, watch where your ethernet cable runs, keep it away from other electricals as good shielded cables are not cheap.
Edited by: "haritori" 22nd Jan 2014

Original Poster

steve019

You could try replacing the components other than the router. So cables, … You could try replacing the components other than the router. So cables, micro filters. See if that makes any difference.



Going to try different Ethernet cable tonight.

Faceplate has built in micro filter so not sure about that?

Original Poster

haritori

You might consider swapping your broadband to a company that specialises … You might consider swapping your broadband to a company that specialises in gaming broadband connections, Aquiss, uses lower latency controls, but TBH its only really wrth it if you have low speeds and your exchange isnt unbundled.also you have checked the basics?Router connected to master socket, checked filter isn't playing up, don't use phone line extensions, disconnect the bell wire.all these can cause major problems.also I would recommend a decent router, BT 2wire are good for long line connections, Bipac Billion 7800n for all others, and as already said run Ethernet cable to your consoles do not use wireless.



Was with aquiss before!

Using Ethernet

Tied into contract so stuck

hamza123

Yip, hard wired was fine (8mbps down, 0.9mbps up) that's as good as it … Yip, hard wired was fine (8mbps down, 0.9mbps up) that's as good as it gets where I live, wireless was garbage (0.39 down and 0.9 up)



That wired connection is similar to mine 7.5 down 1.0 up (about standard in my area as well) my wireless however is around 6.5 down and 0.8 up.

On 7mbps you should be more than able to play FIFA with no problems, fine is faultless at that speed even when i have my laptop and Desktop downloading.

I assume you've tried disconnecting every socket and plug hub into main socket.
Filters is the first thing I would look at.

Original Poster

Joey Bloggsy

I assume you've tried disconnecting every socket and plug hub into main … I assume you've tried disconnecting every socket and plug hub into main socket.Filters is the first thing I would look at.



like I mentioned, filter is built into faceplate so unsure how that would work.....i'll open it up and see

so much pointless advice

your wired connection is fine, there is no problem with your filter or anything else, don't waste your time swapping cables/opening up your faceplate, the connection is getting to your router fine

try changing wifi channel or getting a wifi extender, first I would use your phone and start at your router, do a speedtest and then move towards your console a bit, repeat speedtest, there is probably just something blocking the signal

Are you using a BT home hub?

Banned

do a CCNP

If using wifi and the HH3 is set to auto then change it from AUTO and pick a channel instead. Try [6] Also for a test drop it down from 802.11n to 802.11g. (maybe set it back to default first by keeping the reset in for 20 secs or so)

If the HH3 is a Type A then bin it (it has issues with wired and wireless N) but tbh all HH variants are buggy. I'd personally not be happy using any (I may entertain a HH5 for a short while as a test before binning that to the side line along with my other 30 + modem/routers as well)


They are dear but if you are in an FTTC fibre area only then buy a Bipac 7800n [Billion] use it with your ADSL1/2/2+ very good for long line lengths and Upnp / feature set is Fantastic and has an EWAN port to use with FTTC 80/20 if you upgraded to Fibre/Fiber.

Before I got 80/20 (I was too far away from exchange) even on ADSL2+ max speed was 284 K a second download synced at 2880kbps to 3568kbps and I ran 2 xbox 360's online call of duty x games fine (no other data eg anyone using you tube etc) just 2 360's 2x ps3 online. Pc/ maybe updating avast etc (wired to all all pc's in house 1 or 2 laptops using wifi rarely)

You need to stop others using the connection for things like you tube / netflix, downloading whilst your playing as that's what is lagging you if no fault is on the line and you are not getting packet loss.











Edited by: "dontasciime" 22nd Jan 2014

dataload

so much pointless adviceyour wired connection is fine, there is no … so much pointless adviceyour wired connection is fine, there is no problem with your filter or anything else, don't waste your time swapping cables/opening up your faceplate, the connection is getting to your router finetry changing wifi channel or getting a wifi extender, first I would use your phone and start at your router, do a speedtest and then move towards your console a bit, repeat speedtest, there is probably just something blocking the signal



^ exactly what dataload said - dont think this will ever happen again, me and dataload agreeing on summat! haha

Also OP, if you are still at a loss you can take or leave my offer to help if you aren't getting anywhere in fixing it - You've been on hukd for ages and posted over 50 deals so I'm sure you've helped others out ten-fold in the past. PM me if you like..
Edited by: "wellen1981" 22nd Jan 2014

Original Poster

My wired connection is still giving me issues as I have explained or surely I wouldn't have issues when gaming online?

To be honest I'm not really fussed about wireless but just want my gaming sorted.

dataload

so much pointless adviceyour wired connection is fine, there is no … so much pointless adviceyour wired connection is fine, there is no problem with your filter or anything else, don't waste your time swapping cables/opening up your faceplate, the connection is getting to your router finetry changing wifi channel or getting a wifi extender, first I would use your phone and start at your router, do a speedtest and then move towards your console a bit, repeat speedtest, there is probably just something blocking the signal



It took 16 posts before the most sensible bit of advice appeared, I'm shocked

hamza123

My wired connection is still giving me issues as I have explained or … My wired connection is still giving me issues as I have explained or surely I wouldn't have issues when gaming online?To be honest I'm not really fussed about wireless but just want my gaming sorted.



If no one else is using any internet in your house and you experience lag in all games not just fifa then something else is going on (eg poor upload via bug] have you checked which version home hub 3 you've got version A or B
Edited by: "dontasciime" 22nd Jan 2014

Original Poster

dontasciime

If no one else is using any internet in your house and you experience lag … If no one else is using any internet in your house and you experience lag in all games not just fifa then something else is going on have you checked which version home hub 3 you've got version A or B



Where do I find out if its A or B?

dontasciime

If no one else is using any internet in your house and you experience lag … If no one else is using any internet in your house and you experience lag in all games not just fifa then something else is going on have you checked which version home hub 3 you've got version A or B



Exactly, there is deffo a hardware or line issue, the WIFI channel will be set to auto by default, so download inssider and see what connections are coming in and what channels they are on, set yours to the least populated channel. personally I doubt that it will be solved by that, as like you say its still lagging through Ethernet, sadly I reckon its down to your ISP, until our exchange was unbundled I had no choice but BT ADSL Max and I had full 8MB down and 512k up and gaming was just a lagfest.

June we get a fibre rollout, and im praying my street is in teh first wave.

hamza123

Where do I find out if its A or B?



If it's not on the unit /back etc

bt.custhelp.com/app…073

Original Poster

Type A

hamza123

Type A



Is it running the latest version firmware/software see above link again

Original Poster

dontasciime

Is it running the latest version firmware/software see above link again



Doesn't match the numbers in that link.....how do I load the latest firmware?

hamza123

Doesn't match the numbers in that link.....how do I load the latest … Doesn't match the numbers in that link.....how do I load the latest firmware?



can you paste which version yours is running in here.

I'm not sure on the procedure if any to force an update you could follow easily. The update is supposed to be automatic and pushed to your modem/router.

Original Poster

I'll do it tomorrow night, in ma kip now.

On the plus side just heard Jack Bauer coming back in May.....that cheared me up :-)

So did you get this sorted? If so please share.

Original Poster

Apologies, phoned BT today, apparently there was a disruption in the area which got fixed today.

Was getting 18mbps down on my phone WiFi which is unheard of here, had to try speed test a few times to grasp this.

Turned on Fifa and it worked like a charm, no lag, smooth as.

I also apologise for informing you all I had homehub 3, its actually the business hub 3.

My only worry is tonight when my wife and I were sitting watching Spartacus I thought I'd give the speed test another go and it was back at 0.45 download :-(

I'll try again tomorrow.

Original Poster

so all is still crap, bt a real help....not

this make sense to anyone?


Line state: Connected
Connection time: 0 days, 01:42:11
Downstream: 22.68 Mbps
Upstream: 1.2 Mbps




ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 2.5 dB / 5.5 dB
Line attenuation (Down/Up): 10.6 dB / 6.8 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 483408 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 4 / 1

tbh, speeds will always vary depending on time of day because of traffic management.
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