Gearbest Delivery Never Came - British Priority Mail

27
Found 2nd Jan 2017
Not really sure if this is a valid post but I was wondering if anyone else has had any problems with ordering from Gearbest lately? i've ordered from china before but never from Gearbest and decided to jump on the xiaomi Mi band 2 when it was last posted. However I ordered on the 8th of last month and it's still not here, despite me paying extra for british priority mail. Which I think was something like 15-25 days. Using the tracking on the Gearbest app it states "Parcel data received awaiting collection" and has done since it was first shipped. I've also used track17 which said that the package is still on its way and will be with Yodel soon. I'm about to contact GearBest customer service but I don't have high hopes it'll arrive any time soon if at all. Has anybody else had a similar issue with their order? Or am i just unlucky?
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Possibly delayed due to Christmas mine arrived with no issue but best off contacting them
I had a lot of problems with gearbest customer services when they sent me a broken phone. I avoid them now. Very rude.
pineapplebitch

Possibly delayed due to Christmas mine arrived with no issue but best off … Possibly delayed due to Christmas mine arrived with no issue but best off contacting them



​Possibly, maybe even lost. I'll have to email them, it's disappointing because I was really looking forward to getting it and have ordered from other Asian marketplaces before with no issues ):
mishmassey

I had a lot of problems with gearbest customer services when they sent me … I had a lot of problems with gearbest customer services when they sent me a broken phone. I avoid them now. Very rude.



​Sounds rough, I suppose it's a risk you have to take for the low price you pay. Doesn't give me much hope for mine!
I ordered from them over five weeks ago and still haven't received my order!
I ordered something around that time from a private seller on eBay. it's also late so I'm expecting it's delayed due to the sheer volume of stuff waiting customs clearance at this time of year. even if no duty to be paid they still get checked in some way. my previous orders took about 3-4 weeks usually.
Surprised more of their stuff isn't flagged by customs for duty, from outside EU isn't it only under £16 that is exempt?
That is a long delay, I am betting it wasnt sent out priority as paid for.

I have had stuff from other Chinese suppliers sat around for up to 5 weeks before dispatch, then turn up on my doorstep 2 days after it finally left China.
If it is showing as dispatched for that long, it has been sent surface mail, and there wont be an update until it gets off the boat. I just had this with something I ordered beginning of November, no update from the 18th of November until the 24th of December, when the tracking announced it had arrived in the UK.

@ Cosworth806 (I used to work for them!!), the Duty Limit was quietly lowered to £14 beginning of last year.
Edited by: "Gentle_Giant" 3rd Jan 2017
I've had one come from gearbest and others from bangood priority, there will always some that go astray though unfortunately
Had stuff that arrived after nearly two months X)

Usually takes around 3 to 5 weeks in my experience.
Agree with most it can take an age to come as it mostly all comes surface mail. Obviously with Christmas it will have taken even longer. I often forget about them and they arrive 1-2 months later. I've never not received a package from Gearbest/Banggood/AliExpress but I don't order anything I want anytime soon.
I ordered some cheap head phones 11th November still not arrived after countless emails they said if not with me by 11th Jan, to get back in touch.
I got refund after 7 weeks after buying one from eBay. Turned up a week later with a yellow sticker saying.Goods Do Not Meet The Requirement Of Article 9 and 10 bla bla . My mate order 2 from gearbest like you, when they never turned up he complained and they sent 2 more. They all turned up eventually. I think the can take 2+ months to come as possibly gets held up because of this yellow sticker business..
Hi friend, we sincerely apologize for the inconvenience caused.
Could you please kindly PM me your order number for re-checking ?
I'd like to help you if the issue don't be solved yet.


Gearbest Store Rep.Alice
You can contact me here: Alice@gearbest.com





Gearbest110th Jan

Hi friend, we sincerely apologize for the inconvenience caused.Could you …Hi friend, we sincerely apologize for the inconvenience caused.Could you please kindly PM me your order number for re-checking ? I'd like to help you if the issue don't be solved yet.Gearbest Store Rep.AliceYou can contact me here: Alice@gearbest.com


This is happening to me gearbest you lied to me i brought from a uk ware house and i being fed around garden path.
well over 3 weeks for a 3d printer i could have brought next day. I think you have taken my money for cheaper printer in china even thu i ordered from the uk. I am so disappointed with gear best. I own 6 comapnies and never have never treated my customers like this
Recently, there has been a delay caused by the shipping company, which has affected the delivery time of some packages.
We have now resolved this issue. The majority of packages have now been shipped out. We have updated your account with 50 points by way of apology.

For those packages that have been delayed more than 1 week over the stated estimated shipping time we will refund 5% of the order value to your online Wallet for every week delayed.
This time is calculated from the maximum estimated shipping time displayed on the website for your shipping method.


For this compensation or further information please contact our support center at support@gearbest.com after you have received your package. Customer satisfaction is our priority.
We again sincerely apologize for any inconvenience caused.
Hey Gearbest1,

So, I've been trying to buy a Xiaomi Air 13 for the past month and it's been stuck in processing the ENTIRE time. Based on your last post, I was kinda hopeful that maybe it might've been shipped out, but nope... I've been corresponding with a representative of yours and when inquiring about when it could be sent, she kept postponing it ("Oct 2 to Otc 5", "Oct 14", "Oct 24").

I'd be really appreciative if you could check it out and maybe resolve it.

Thanks!
Edited by: "BottomRamen" 21st Oct 2017
Beware that you may NEVER get your laptop. I have just been delivered an empty box from Gearbest which should have had a MI Air 12 in it at a cost of £388. The box was sealed as it should be but empty!

NEVER TRUST GEARBEST or there drop shipping company Lomeway - because one or the other have thieves working for them or are just stealing customers money. FRAUDS the lot of them.

I am reporting this to my credit card company & the police, but doubt I will get anywhere as I signed for the package (I am also awaiting another delivery from DPD which would have been as light as this empty box but not as big - hence my signature) I feel absolutely disgusted.

Please be aware people - you CANNOT trust these companies.
Have looked into this further & I must apologise to Gearbest & Lomeway as it is apparent that the laptop went missing while in the DPD supply chain. My packaging has 2 labels stuck to it with the 1st label when it arrived in the UK being 1 of 1 - weight 2 KG with a DPD label stuck over the top of this stating 1 of 1 - weight 0 KG. It should have been delivered last week but I was working & I think this is when the newer label went on. I have reported it to my CC company but they want a crime number - the police do not want to know!! Gearbest have not replied to any email or messenger note. I am getting no where at all.
Keep pushing Alice at Gearbest, they will have to chase DPD, and refund you.. good luck..

Perhaps lodge an official complaint with DPD, it maybe you have to report it as a crime. Were you the person who signed for the parcel, it would have been obvious it was empty..

Under section 75 your cc has equal liability with Gearbest.
Edited by: "winchman" 26th Oct 2017
BottomRamen21st Oct

Hey Gearbest1,So, I've been trying to buy a Xiaomi Air 13 for the past …Hey Gearbest1,So, I've been trying to buy a Xiaomi Air 13 for the past month and it's been stuck in processing the ENTIRE time. Based on your last post, I was kinda hopeful that maybe it might've been shipped out, but nope... I've been corresponding with a representative of yours and when inquiring about when it could be sent, she kept postponing it ("Oct 2 to Otc 5", "Oct 14", "Oct 24"). I'd be really appreciative if you could check it out and maybe resolve it.Thanks!




Hi BottomRamen,

Ok. no problem. let me check it for you with a top priority.

May i know your order number please ?


Gearbest Store Rep,Alice
You can contact me here : Alice@Gearbest.com
rob@bpool24th Oct

Have looked into this further & I must apologise to Gearbest & Lomeway as …Have looked into this further & I must apologise to Gearbest & Lomeway as it is apparent that the laptop went missing while in the DPD supply chain. My packaging has 2 labels stuck to it with the 1st label when it arrived in the UK being 1 of 1 - weight 2 KG with a DPD label stuck over the top of this stating 1 of 1 - weight 0 KG. It should have been delivered last week but I was working & I think this is when the newer label went on. I have reported it to my CC company but they want a crime number - the police do not want to know!! Gearbest have not replied to any email or messenger note. I am getting no where at all.




Hi rob@bpool,

I have replied your PM message already. Have you seen that ?

Could you kindly inform me your order number, please ?

I am able to check it for you once i know your order number firstly


Gearbest Store Rep. Alice
You can contact me here : Alice@gearbest.com
Waiting for an item that was order on the 5th of October. Agree still time but states shipped with tracking. Doesn't state dispatched.
When i check the tracking number it states its still with you. That both on your website and yodel.

Why does HUKD even have gearbest deals on here when so many people don't receive them?
Did anyone get sorted here on this thread?

That's three times ive ordered and never received or proceeded to dispatch. I believe they just hold peoples money until they need to complain. Wont in the future.

I have ordered from Geekbuying without same issues and a few others so will still to them.
I too am awaiting something ordered Oct 5th (Cubot X18 phone). When I check the order it just says "Parcel data received awaiting coll." After I contacted them Gearbest provided me with a Tracking number and a link to Yodel. When I enter the number in Yodel it just says "STATUS:DELAY. Your parcel will be with us soon. Delivery Estimate: Unavailable".

Gearbest say my parcel has been ship, Apart from this I havent got a clue where my parcel is. This is very poor in this day and age.
I also ordered a phone on 23/10 with british priority mail. No tracking no on website of Yodel, I contacted courier and they say they didn't receive parcel. I contacted Gearbest, they say they shipped it and I'm afraid it's all going to hell. Especially that I alredy had bad experience with custommer support:/
So Alice@gearbest.com can you tell me whats happening with my order?

Order number: W1711220821344483

I paid extra for priority mail and its now be 45 days

I placed the order with GearBest not a courier company so please refund me!!!
I'm also still waiting for my order, delivery paid. WW1712120726412009 Ordered on the 12th of December. Can you help?
spole28th Oct 2017

I too am awaiting something ordered Oct 5th (Cubot X18 phone). When I …I too am awaiting something ordered Oct 5th (Cubot X18 phone). When I check the order it just says "Parcel data received awaiting coll." After I contacted them Gearbest provided me with a Tracking number and a link to Yodel. When I enter the number in Yodel it just says "STATUS:DELAY. Your parcel will be with us soon. Delivery Estimate: Unavailable".Gearbest say my parcel has been ship, Apart from this I havent got a clue where my parcel is. This is very poor in this day and age.



Try your tracking ref (starts JJD) on this site faryaa.com/use…er=

It will show you where it is before it arrives with Yodel in the UK.
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