Gearbest Delivery Never Came - British Priority Mail

16 replies
Found 2nd Jan
Not really sure if this is a valid post but I was wondering if anyone else has had any problems with ordering from Gearbest lately? i've ordered from china before but never from Gearbest and decided to jump on the xiaomi Mi band 2 when it was last posted. However I ordered on the 8th of last month and it's still not here, despite me paying extra for british priority mail. Which I think was something like 15-25 days. Using the tracking on the Gearbest app it states "Parcel data received awaiting collection" and has done since it was first shipped. I've also used track17 which said that the package is still on its way and will be with Yodel soon. I'm about to contact GearBest customer service but I don't have high hopes it'll arrive any time soon if at all. Has anybody else had a similar issue with their order? Or am i just unlucky?

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16 Comments

Possibly delayed due to Christmas mine arrived with no issue but best off contacting them

I had a lot of problems with gearbest customer services when they sent me a broken phone. I avoid them now. Very rude.

Original Poster

pineapplebitch

Possibly delayed due to Christmas mine arrived with no issue but best off … Possibly delayed due to Christmas mine arrived with no issue but best off contacting them



​Possibly, maybe even lost. I'll have to email them, it's disappointing because I was really looking forward to getting it and have ordered from other Asian marketplaces before with no issues ):

Original Poster

mishmassey

I had a lot of problems with gearbest customer services when they sent me … I had a lot of problems with gearbest customer services when they sent me a broken phone. I avoid them now. Very rude.



​Sounds rough, I suppose it's a risk you have to take for the low price you pay. Doesn't give me much hope for mine!

I ordered from them over five weeks ago and still haven't received my order!

I ordered something around that time from a private seller on eBay. it's also late so I'm expecting it's delayed due to the sheer volume of stuff waiting customs clearance at this time of year. even if no duty to be paid they still get checked in some way. my previous orders took about 3-4 weeks usually.

Surprised more of their stuff isn't flagged by customs for duty, from outside EU isn't it only under £16 that is exempt?

That is a long delay, I am betting it wasnt sent out priority as paid for.

I have had stuff from other Chinese suppliers sat around for up to 5 weeks before dispatch, then turn up on my doorstep 2 days after it finally left China.
If it is showing as dispatched for that long, it has been sent surface mail, and there wont be an update until it gets off the boat. I just had this with something I ordered beginning of November, no update from the 18th of November until the 24th of December, when the tracking announced it had arrived in the UK.

@ Cosworth806 (I used to work for them!!), the Duty Limit was quietly lowered to £14 beginning of last year.
Edited by: "Gentle_Giant" 3rd Jan

I've had one come from gearbest and others from bangood priority, there will always some that go astray though unfortunately

Had stuff that arrived after nearly two months X)

Usually takes around 3 to 5 weeks in my experience.

Agree with most it can take an age to come as it mostly all comes surface mail. Obviously with Christmas it will have taken even longer. I often forget about them and they arrive 1-2 months later. I've never not received a package from Gearbest/Banggood/AliExpress but I don't order anything I want anytime soon.

I ordered some cheap head phones 11th November still not arrived after countless emails they said if not with me by 11th Jan, to get back in touch.

I got refund after 7 weeks after buying one from eBay. Turned up a week later with a yellow sticker saying.Goods Do Not Meet The Requirement Of Article 9 and 10 bla bla . My mate order 2 from gearbest like you, when they never turned up he complained and they sent 2 more. They all turned up eventually. I think the can take 2+ months to come as possibly gets held up because of this yellow sticker business..

Hi friend, we sincerely apologize for the inconvenience caused.
Could you please kindly PM me your order number for re-checking ?
I'd like to help you if the issue don't be solved yet.


Gearbest Store Rep.Alice
You can contact me here: [email protected]gearbest.com





Gearbest110th Jan

Hi friend, we sincerely apologize for the inconvenience caused.Could you …Hi friend, we sincerely apologize for the inconvenience caused.Could you please kindly PM me your order number for re-checking ? I'd like to help you if the issue don't be solved yet.Gearbest Store Rep.AliceYou can contact me here: [email protected]


This is happening to me gearbest you lied to me i brought from a uk ware house and i being fed around garden path.
well over 3 weeks for a 3d printer i could have brought next day. I think you have taken my money for cheaper printer in china even thu i ordered from the uk. I am so disappointed with gear best. I own 6 comapnies and never have never treated my customers like this

Recently, there has been a delay caused by the shipping company, which has affected the delivery time of some packages.
We have now resolved this issue. The majority of packages have now been shipped out. We have updated your account with 50 points by way of apology.

For those packages that have been delayed more than 1 week over the stated estimated shipping time we will refund 5% of the order value to your online Wallet for every week delayed.
This time is calculated from the maximum estimated shipping time displayed on the website for your shipping method.


For this compensation or further information please contact our support center at [email protected]gearbest.com after you have received your package. Customer satisfaction is our priority.
We again sincerely apologize for any inconvenience caused.
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