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Genuine Advice needed. What can a store do about kids coming in store throwing food around refusing to leave...

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Found 12th Sep 2017
Hi I have been trying to find some real info about what staff can do about antisocial behaviour being displayed in store by some totally idiotic bored kids.
I work in a store and there's a group of kids which range from 8-12 year old that come in and they are obviously bored, asking stupid questions about items ect but there is one in particular that is very silly and comes in even though he's been banned. He runs around the store picking stuff up and dropping it. The manager literally chased him the other day much to his delight. I got his friends to wait outside and politely told them if they continue to hang around with people that act like this they will get banned from the area and won't be allowed to buy their cheap chocolate and sweets ect.
I am totally clueless as to legally what should be done in this situation. The police don't come even if we have shoplifters until 2 days later. I personally think the worst thing to do is to chase him round the shop as that is exactly what he wants. Also what happens when my boss gets hold of him? I would have thought legally she can't touch him at all, even to guide him out of the shop. He could very easily go home n tell his parents she grabbed him really hard or somethi g then they maybe able to report to the police that the boy has been assaulted. I hate being in this situation (it happened last year with older kids but they grew up).
They even went outside and got all the trollies in a massive tangled mess and stick them all together. While we were trying to untangle them, they walked off and threw a chocolate at my head!
I feel like I should ring HR and ask them but my boss says no. And she says she can't not chase them because he could pinch something. Personally I wouldn't care if he pinched something. The risk of being accused of assault far outweighs the fact he might pinch a pack of chewy.
Anyway this whole situation and the way it gets dealt with seems an absolute mess and joke. If anybody works in a field that knows about what I or the manager should do (I am just a sales assistant it's not up to me to sort out but its so silly the way it's dealt with I feel someone has to do something) please leave a comment below.

Sorry the post is so long, thanks for the advice guys

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37 Comments

Need a security guard

I would contact the police and ask what you legally can do to prevent this behaviour. Any damage to the shop or goods is chargable to the parents of the child and you should contact the police. By rights this should be in the shops policy book which HR should have a copy of, also why is your boss so reluctant for you to contact HR ?

Are you in a town centre? Does the area have any PCSO's that patrol near you that you could call on, not exactly the Police but could be the deterrent that you need?

Get one of your mates to observe them from a distance and follow them to where they live - then you can knock on the door and have a word with their parents.

Original Poster

davewave6 m ago

Need a security guard


Yeah i agree with that. I feel like my minimum wage as a sales assistant should not make me be security guard too. They won't give us a security guard though, so I'm told. Store is too small apparently.sometimes there's only 2 members of staff on too. I enjoy the actual job. It's always busy and it's very hands on manual lifting ect so keeps me fit. But so many things annoy me with the company I think I need a new job, feeling stuck

davewave7 m ago

Need a security guard


security guard cant do anything either

Original Poster

kester765 m ago

I would contact the police and ask what you legally can do to prevent this …I would contact the police and ask what you legally can do to prevent this behaviour. Any damage to the shop or goods is chargable to the parents of the child and you should contact the police. By rights this should be in the shops policy book which HR should have a copy of, also why is your boss so reluctant for you to contact HR ?


I really don't know. She's abit of a control freak and a scattered brain. I'm going to ask her about it later. Im thinking maybe she will get told off for not dealing with it correctly or something I'm not sure. also she has 2 sons which are cops so she says she knows they are too busy. It's quite ridiculous

Original Poster

Skaman5 m ago

Are you in a town centre? Does the area have any PCSO's that patrol near …Are you in a town centre? Does the area have any PCSO's that patrol near you that you could call on, not exactly the Police but could be the deterrent that you need?


Apparently they are some some about . Not in a city centre but it is in a city.

Original Poster

Bigfootpete7 m ago

Get one of your mates to observe them from a distance and follow them to …Get one of your mates to observe them from a distance and follow them to where they live - then you can knock on the door and have a word with their parents.


If I knew who their parents were I would tell them what their kids behave like if I saw them in the store but I dont. Lol follow them home. I don't want to get done for staliking

Contact HR. Your boss is being stupid. You have the right idea...Don't touch them. Do you have cctv? If HR Don't tell you what to do our do something yourself, don't worry - It's not your stock! Just keep yourself safe.

Rather than contacting HR, is there an area manager that visits the store? Suggest to your boss that they ask the area manager to visit at the time the kids usually come in and then they can see the nuisance caused and perhaps suggest a solution, after all they must have come across similar problems in other branches.

Original Poster

Toptrumpet10 m ago

Rather than contacting HR, is there an area manager that visits the store? …Rather than contacting HR, is there an area manager that visits the store? Suggest to your boss that they ask the area manager to visit at the time the kids usually come in and then they can see the nuisance caused and perhaps suggest a solution, after all they must have come across similar problems in other branches.


There is, he's a new one. Comes once in a blue moon, can't Picture him coming down to see some kids but I'll mention that to my boss tonight too. I did do that last year and area manager did nothing. Worth a try with the new one I guess

Original Poster

mrty16 m ago

Contact HR. Your boss is being stupid. You have the right idea...Don't …Contact HR. Your boss is being stupid. You have the right idea...Don't touch them. Do you have cctv? If HR Don't tell you what to do our do something yourself, don't worry - It's not your stock! Just keep yourself safe.


Thanks that's what I think is right too. I just hate not knowing how to deal with it because watching my boss or superviser run around the store after thewith the kids dodging them is just so embarrassing and makes me cringe. Customers just stand there in amazement nobody seems to know what to do.

Take a video of them and send it to all your local schools to see if it's one of their pupils, if it is they may well sort it out.

Endless_Wire43 m ago

Take a video of them and send it to all your local schools to see if it's …Take a video of them and send it to all your local schools to see if it's one of their pupils, if it is they may well sort it out.


That's a good idea, Maybe the school could have a word with all the students in assembly to try and encourage better behavior in there neighborhoods.

Endless_Wire1 h, 14 m ago

Take a video of them and send it to all your local schools to see if it's …Take a video of them and send it to all your local schools to see if it's one of their pupils, if it is they may well sort it out.


probably an infringement of their rights or something like that - makes me mad you can't just wrestle them to the ground

Only 2 under 16s in store at any on time. They will have to que to come in.

Endless_Wire1 h, 18 m ago

Take a video of them and send it to all your local schools to see if it's …Take a video of them and send it to all your local schools to see if it's one of their pupils, if it is they may well sort it out.


If you take a video of schoolkids you may find yourselves in the dock. Laws regarding cctv, and children are crazy!

Original Poster

mrty3 h, 27 m ago

If you take a video of schoolkids you may find yourselves in the dock. …If you take a video of schoolkids you may find yourselves in the dock. Laws regarding cctv, and children are crazy!


Was going to say I don't fancy being called a paedo for filming kids.. because that's what would happen for sure. They actually didn't come around tonight n my boss wasn't in. Maybe they knew lol

Original Poster

wayners3 h, 31 m ago

Only 2 under 16s in store at any on time. They will have to que to come in.


That is a good idea. I know they do that at other stores so don't see why they shouldn't do it there too

Original Poster

.MUFC.4 h, 13 m ago

That's a good idea, Maybe the school could have a word with all the …That's a good idea, Maybe the school could have a word with all the students in assembly to try and encourage better behavior in there neighborhoods.


I remember they did that last year and now the lunch times rules have changed so it's only year 10 and 11 kids in secondary school that can go out. It's these young lil sh!ts in primary school that are the issue. I will mention it to my boss next time a situation comes about when I'm there. I doubt the school will do anything though because it's out of school hours. Last year my daughter started getting bullied by some girls that were once her friend and they had pictures of her and they posted them online and wrote stuff about her. My daughter begged me not to say anything to the school but I had to. I rang the school and they said they couldn't do anything because it was out of school that it happened! Outrageous I know

Original Poster

kester766 h, 53 m ago

I would contact the police and ask what you legally can do to prevent this …I would contact the police and ask what you legally can do to prevent this behaviour. Any damage to the shop or goods is chargable to the parents of the child and you should contact the police. By rights this should be in the shops policy book which HR should have a copy of, also why is your boss so reluctant for you to contact HR ?


Thanks only just seen your comment. I will get her to dig it out from wherever it's hiding and I'll have a look for that section.. thanks didn't think of that

Contact hr boss not wanting them contacted is crazy. I've seen guards grab kids and remove them. It's private property if he is banned then clearly should not be there. What would be good was if he was spotted in store with his parents.... I'd go and inform them he is banned due to trouble then show the parents cctv and inform them they are also banned until they control the lil sod.

I'd be fuming if any of mine were behaving like that.

Contact their school, the head will be able to identify them and may be willing to intervene.

Find the gobbiest kid, drag him into the back room and beat him with an assortment of fresh produce to serve as a warning to to the other kids.

Or get the owner/manager to man up and escort the little kids out of the store, might be worth asking a stab proof vest as you cant trust a kid these days.

LeahsMintytoutou13 h, 40 m ago

That is a good idea. I know they do that at other stores so don't see why …That is a good idea. I know they do that at other stores so don't see why they shouldn't do it there too


Yeah. We have shops by a massive school. From 8-9am and 3-4pm they put staff member on shop door with key. They only let 2 in at a time. After a few weeks the kids sort it on there own. Till staff shout to go back out if more try and get in. Seems to work. Only staff on door if there is trouble now and then no under 16s are allowed in. Rarely happens as kids know rules.
Edited by: "wayners" 13th Sep 2017

Original Poster

wayners34 m ago

Yeah. We have shops by a massive school. From 8-9am and 3-4pm they put …Yeah. We have shops by a massive school. From 8-9am and 3-4pm they put staff member on shop door with key. They only let 2 in at a time. After a few weeks the kids sort it on there own. Till staff shout to go back out if more try and get in. Seems to work. Only staff on door if there is trouble now and then no under 16s are allowed in. Rarely happens as kids know rules.


Wow that's very well set up. Where I work they only have 2 tills and 3 members of staff on at a time.. we are quite a busy store so there's normally 2 of us on the tills n there's normally a queue of customers. and then one putting stock out and doing everything else too.. the company won't put on another member of staff because they are more about money then anything else. Hopefully I won't be stuck there too long When we did the 2 school kids in at a time rule last year we would tell them to go out if more came n they would but the stupid thing is, they put this rule on to secondary school kids but it wasn't even the school kids that were the issue. It's the kids hanging round after school and god knows which school they goto. I doubt my shop would do that rule with ALL kids because isn't that discrimination against age or something along those lines? I would have thought it was.

Install cctv, or even a fake one with a clearly visible warning, and a big sign saying 100% of criminals will be prosecuted or something generic like that...

Original Poster

delusion14 m ago

Install cctv, or even a fake one with a clearly visible warning, and a …Install cctv, or even a fake one with a clearly visible warning, and a big sign saying 100% of criminals will be prosecuted or something generic like that...


They have that already.. they don't care.. they literally stand there smiling and waving at the camera. I think if they were adults it would be easier to prosecute. The fact that they are little kids just seems to mean they get tolerated/ not taken seriously with cops
Edited by: "LeahsMintytoutou" 13th Sep 2017

antisocial behaviour will also apply to children i believe so put up a large sign to state that camera are in operation and any antisocial (disruptive as those idiots may not understand what antisocial mean!) will be reported to the police and prosecuted.

Original Poster

mutley15 m ago

antisocial behaviour will also apply to children i believe so put up a …antisocial behaviour will also apply to children i believe so put up a large sign to state that camera are in operation and any antisocial (disruptive as those idiots may not understand what antisocial mean!) will be reported to the police and prosecuted.


They have that already.. they don't care.. they literally stand there smiling and waving at the camera. I think if they were adults it would be easier to prosecute. The fact that they are little kids just seems to mean they get tolerated/ not taken seriously with cops. Cops come days later if anything does get reported and of corse there's nobody about. Or if there is they just talk to them, then walk off. I am just a sales assistant so I can't make the company do anything but I'm so sick of it I want to know what should be done legally and correctly in this situation as I'm sure my boss isn't handling correctly.
Funny thing is there's a granny that sometimes comes round and she's got an asbo! What did she do to get the asbo!?
Edited by: "LeahsMintytoutou" 13th Sep 2017

LeahsMintytoutou9 m ago

They have that already.. they don't care.. they literally stand there …They have that already.. they don't care.. they literally stand there smiling and waving at the camera. I think if they were adults it would be easier to prosecute. The fact that they are little kids just seems to mean they get tolerated/ not taken seriously with cops. Cops come days later if anything does get reported and of corse there's nobody about. Or if there is they just talk to them, then walk off. I am just a sales assistant so I can't make the company do anything but I'm so sick of it I want to know what should be done legally and correctly in this situation as I'm sure my boss isn't handling correctly. Funny thing is there's a granny that sometimes comes round and she's got an asbo! What did she do to get the asbo!?


antisocial behaviour is not restricted to the young but does tend to be as grown ups, and particular the elderly, are supposed to have learned to behave with age. sounds like the apple hasn't fallen far from the tree.

get some tough boys to beat the *** out of them. that will stop them coming.

LeahsMintytoutou36 m ago

Wow that's very well set up. Where I work they only have 2 tills and 3 …Wow that's very well set up. Where I work they only have 2 tills and 3 members of staff on at a time.. we are quite a busy store so there's normally 2 of us on the tills n there's normally a queue of customers. and then one putting stock out and doing everything else too.. the company won't put on another member of staff because they are more about money then anything else. Hopefully I won't be stuck there too long When we did the 2 school kids in at a time rule last year we would tell them to go out if more came n they would but the stupid thing is, they put this rule on to secondary school kids but it wasn't even the school kids that were the issue. It's the kids hanging round after school and god knows which school they goto. I doubt my shop would do that rule with ALL kids because isn't that discrimination against age or something along those lines? I would have thought it was.


Management can refuse entry to who ever you want based on safety / crowd control or whatever the rule is. Obviously you can't ban on race ect. There is a chip shop 2 doors down and there are always kids about. Any trouble up goes the sign. 2 under16s only in shop. Not saying it's perfect but works for them. It's a busy shop to with postoffice till at the end and often only 2 staff on. The trouble was stopping locals using store so they had to do something. No fun though is it

Original Poster

mutley122 m ago

antisocial behaviour is not restricted to the young but does tend to be as …antisocial behaviour is not restricted to the young but does tend to be as grown ups, and particular the elderly, are supposed to have learned to behave with age. sounds like the apple hasn't fallen far from the tree.get some tough boys to beat the *** out of them. that will stop them coming.


Lol.. they are little gits.. it annoys me because I feel like if they are like this now they probs aren't going to get any better when they grow up. I know they are bored and this is what they resort to. If bigger kids came along they'd probs stop for that moment. I know they do stuff like this at all the shops around there, they report them too occasionally and nothing gets done. I'm hoping I can move on out of that place. I like the job, it's constantly busy it's just other stuff and the way I'm spoken to if boss is in a bad mood.

Original Poster

wayners26 m ago

Management can refuse entry to who ever you want based on safety / crowd …Management can refuse entry to who ever you want based on safety / crowd control or whatever the rule is. Obviously you can't ban on race ect. There is a chip shop 2 doors down and there are always kids about. Any trouble up goes the sign. 2 under16s only in shop. Not saying it's perfect but works for them. It's a busy shop to with postoffice till at the end and often only 2 staff on. The trouble was stopping locals using store so they had to do something. No fun though is it


Ah right ok. That's handy to know. I didn't know if they could say no to people under a certain age ect legally. Do you know this for sure? Nope it's not fun when you've got toargue with them to get out the shop, serve customers, put all stock out, clean, face up ect... it does seem to make the time pass quicker though lol

Telephone the Non-Emergency Police Number 101 or visit the local Police Station. Request to speak to a School Liaison Officer or local PCSO about the problem. Take any CCTV evidence or request that a PCSO is available to collection the information. Usually if the child has a history of anti-social behaviour the Police would probably know the individual or family. They can then take appropriate action, whether it be a stern talking to by the Youth Offending Team or cautioned if the issue escalates.

If that group of school children continually harass your customers and staff keep reporting the incidents not only to protect yourself, but also raise awareness of the problem to the Police. If the problem is continually flagged up, it will be highlighted to the Senior Staff. Hopefully the police will take the complaint seriously, and will take the appropriate action including sending the local PCSO or Officer to patrol the area at a specific time. If your not satisfied with the response, ask to speak to a senior staff member (check the local website).

Also many Forces still have Shop or Business Watch that provide free advice and guidance. So could be an alternative point of call if you need to a contact .
Edited by: "nemesiz" 13th Sep 2017

LeahsMintytoutou51 m ago

Ah right ok. That's handy to know. I didn't know if they could say no to …Ah right ok. That's handy to know. I didn't know if they could say no to people under a certain age ect legally. Do you know this for sure? Nope it's not fun when you've got toargue with them to get out the shop, serve customers, put all stock out, clean, face up ect... it does seem to make the time pass quicker though lol


It was ruled as discrimination but then you can stop people coming in on the grounds of security and safety. Very gray area. Think it's been covered in the media. Shop keepers association will help with guidance but our local store dose it ok
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