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    Getting my domain from yell.com!?

    I purchased a website will yell.com and they are refusing to transfer my domain to a new provider!!

    Has anyone had any experience with this? I don't know what to do?

    23 Comments

    I know someone who has done this and they provided yell.com with the IPS tag of the new provider. The transfer went smoothly.

    .com or .uk ?

    Original Poster

    It is a .co.uk but they have just stated to me:

    Please see the terms and conditions. It clearly states that the domain will remain the property of YELL.com

    SAVE4IT

    It is a .co.uk but they have just stated to me:Please see the terms and … It is a .co.uk but they have just stated to me:Please see the terms and conditions. It clearly states that the domain will remain the property of YELL.com




    Link to the page where you can buy from them

    Save4It, PM me the url and I will do some digging on the url, there is a few ways you can get the domain back but they will require time and patience.

    so what have you bought - the use of the domain name rather than the domain name itself?

    Original Poster

    JUST FOR THE RECORD - DO NOT GO WITH YELL !

    The link is here:
    marketing.yell.com/pro…tml

    3.4 You acknowledge that we will own the Domain Name.3.5 We shall have no … 3.4 You acknowledge that we will own the Domain Name.3.5 We shall have no liability to you in respect of your use of the Domain Name and in particular for any conflict with third party trade marks, registered or unregistered, or any other rights. If any dispute between you and any third party arises, we may withhold, suspend or cancel the Domain Name registration. We may make representations to the relevant Registry but will not be obliged to take part in any such dispute. 3.6 You warrant and undertake that neither the registration of the Domain Name nor the manner in which the Domain Name is used infringes our rights or the rights of any third party. You agree that we may include any of your trade marks or brands in the Domain Name during the term of this Contract and after its termination. 3.7 In respect of the application and registration of Domain Names, you will at all times and on demand fully indemnify us, the Registry and the Registry's officers and employees from and against any claim (including reasonable costs and expenses, however they may arise, incurred in defending or dealing with such claim) that the application or registration of the Domain Name or the manner in which the Domain Name is directly or indirectly used infringes the rights of any third party. 3.8 After the expiry or termination of this Contract, in addition to our rights to recover any monies owing to us, you acknowledge that we may, without prior notice to you, surrender or cancel the Domain Name, retain the Domain Name for our own use, or transfer the Domain Name to a third party.

    Original Poster

    Exactly. How can that be legal?! They are practically stealing my website that contains my company name in the URL!!

    SAVE4IT

    Exactly. How can that be legal?! They are practically stealing my website … Exactly. How can that be legal?! They are practically stealing my website that contains my company name in the URL!!




    waiting without a fuss might be you only chance or do something deemed illegal

    Original Poster

    dontasciime

    waiting without a fuss might be you only chance or do something deemed … waiting without a fuss might be you only chance or do something deemed illegal



    That would mean waiting 2 year.. with no website =/

    dontasciime

    waiting without a fuss might be you only chance or do something deemed … waiting without a fuss might be you only chance or do something deemed illegal



    Wrong. Nominet has a complains process for this type of process. Yell DO not own the domain, they are only the registrar, the OP has paid for the registration of the domain and the domain is registered in the OP's business name.

    The nominet route will cost the OP but Nominet have the authority to make yell transfer the domain as it's not legally theirs, they are just the registrar.

    I have given the OP this info in a PM, Yell are known for doing this.

    wbmkk

    Not ideal but maybe in the meantime conside buyingyourdomain.coin place … Not ideal but maybe in the meantime conside buyingyourdomain.coin place of yourdomain.co.uk.co names are quite new, but a little more expensive/url] charge £8.89 +VAT for a .co name for 1 year. You can also buy for up to 5 years



    I wouldn't ever advise anyone to buy a .co for the following reasons:
    1) More expensive than a .com and a .co.uk
    2) It;s the columbian domain name, which can cause issues with Google rankings.
    3) Most people haven't heard of a .co and will simply add a .uk or a m to the end of the domain.
    4) You're using an affiliate link, which means you're only posting the link to hopefully get ££.
    Edited by moderator: "-" 8th Apr 2011

    I meant for free:lol so you can put your gong away.
    Edited by: "dontasciime" 8th Apr 2011

    Yep I had this a couple of years ago... I just let them have it and registered a new . Co.uk site and uploaded new content. I think its 123.Reg to register a domain name. Wouldnt go back to yell im afraid, just not fit for my purpose

    faevilangel

    Save4It, PM me the url and I will do some digging on the url, there is a … Save4It, PM me the url and I will do some digging on the url, there is a few ways you can get the domain back but they will require time and patience.



    Hi, Could you PM me about this? (I'm too new to PM!) but I've been asked to update a site for somebody and they've done it through Yell.com (now hibu). It seems very locked down, can't even get on to make changes or get an FTP which I presume you have to get them to do, so they can charge you for it.

    mfcgibbs

    Hi, Could you PM me about this? (I'm too new to PM!) but I've been asked … Hi, Could you PM me about this? (I'm too new to PM!) but I've been asked to update a site for somebody and they've done it through Yell.com (now hibu). It seems very locked down, can't even get on to make changes or get an FTP which I presume you have to get them to do, so they can charge you for it.



    Above doesn't apply any more - they've now changed their t&c's to reflect that what they were doing was illegal and contractually unenforceable.
    They do charge though if you want to change registrar.

    Still **** and should be avoided at all costs.

    hapless

    Above doesn't apply any more - they've now changed their t&c's to reflect … Above doesn't apply any more - they've now changed their t&c's to reflect that what they were doing was illegal and contractually unenforceable.They do charge though if you want to change registrar.Still **** and should be avoided at all costs.



    Hi Hapless, Great, thanks for that.

    Do you know how much, or if they let you have the FTP so you can just change the site but keep the hosting in place (I'd prefer to not get involved in the hosting issues between my client and Yell, and instead I'd prefer to just supply the design, which I could implement using the FTP).

    Thanks, gonna call them tomorrow and try and get some further info!

    mfcgibbs

    Hi Hapless, Great, thanks for that. Do you know how much, or if they let … Hi Hapless, Great, thanks for that. Do you know how much, or if they let you have the FTP so you can just change the site but keep the hosting in place (I'd prefer to not get involved in the hosting issues between my client and Yell, and instead I'd prefer to just supply the design, which I could implement using the FTP).Thanks, gonna call them tomorrow and try and get some further info!



    Not sure on costs now, but one previous client of mine was hit for £45 plus vat.
    I don't believe they let you have ftp access, that's one of the "security" benefits - not had to deal with them recently so cannot confirm though.
    In order to keep your client though, I'd suggest you tell them to save themselves a fortune long term.
    For as long as Yell continue to host their domain/site it may actually be damaging their search engine rankings due to dodgy coding practices in their templates.

    Yell/Hibu are an absolute nightmare!!! I have done a few of their domain transfers now and if you handle it correctly it will go ok. sooner you are away from them and their crappy websites the better. Their PPC campaigns are garbage as well .. pm me for details. I have the form here.

    Hapless is over complimentary!

    GeorgeJungle

    Hapless is over complimentary!


    you said you had a form from Yell or something to transfer a domain to a new owner?
    Would you be able to send to me? Or explain the process of doing this as i think i might be doing this for someone soon.

    I have been getting ripped off for too long by Yell and their costly websites, paid £259 +vat 3 years ago to get a website built, but also paid £24 per month for ""Management costs"".
    A sales man came out 4 months ago and conned me into another website (one that had to be mobile and tablet compliant) said it was half price £250 + vat and a staggering £65 pm to ""MANAGE IT"".
    after going through the complaints procedure for being missold this i have managed to get a refund. I am now building my own website using Wix. already it looks far superior to the Yell one I had. It is only £5pm and can make as much changes to it I want via drag n drop.

    I have also requested my domain be transferred from Yell, they have sent me an email attachment and all i need to doe is get the new hosts IPS tag.

    But i will not let Wix run the domain, instead get a host to do it, that way I HAVE full control over it,
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